The worst experience ever
I ordered a Valliant hot water boiler on the 17th of september, and the money was withdrawn the same day and I received a mail with deliverydate 1 week later (I live in Denmark). But they have been selling an item they didn’t have!! When they had postponed the deliverydate 3 times I the 1st of october called the Company since they didn’t answer my e-mail, and told them that I want to cancell the order. But allthough the woman told me that the money woyld be back on my account on friday the 3rd of oct, the money is still not back on my account (and it’s the 9th of october)!!! They are not answering any e-mails, so I just called to ask for the money. But the woman answered, that she could not tell. Another woman would send me an e-mail. Think I need to contact Consumer Europe to get back the 707,72€. It’s not ok
A comment to the reply:
I have been sending you the right IBAN NR, since it was a copy from my bankaccount. So what am I now going to do to get my money back?? Yesterday I send you the same IBAN NR, because it’s the only one I have. I know this IBSN NR is working. Everybody else can use it without any problems. 14 days ago I gave this IBAN NR to a dutch Company (BULBI) who needed to refund 70€ and the money was back on my account shortly after.
If you can not find out how to refund money using an IBAN NR you have to send me a check. But I can’t wait forever.
Reply from Techniekwebshop.nl
Dear,
Thank you for your message.
First and foremost, we sincerely apologize for the inconvenience and delays related to your order and the refund process. We fully understand your frustration and regret the way things have unfolded.
According to our records, you placed an order on 17 September, which was later cancelled on 1 October. We requested your IBAN details in order to process the refund, but unfortunately, the bank details provided could not be recognized as a valid IBAN in our payment system. As a result, the refund could not be completed at that time.
We understand that you have verified the IBAN and that other companies have successfully used it to make refunds. We take your concerns seriously and will recheck the number carefully. Our finance department will make another attempt to process the refund as soon as possible.
However, at this moment, we are unable to locate your order number in our system. In order to assist you promptly and complete the refund, we kindly ask that you reply to this email or contact our customer service with your order number or invoice reference. This will help us resolve the matter without further delay.
Once we receive this information, you can expect a confirmation of the refund within 3 working days.
Thank you for your understanding and cooperation.
