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TDL Online Reviews 

2,254
•
TrustScore 5 out of 5

4.9

Plumbing Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and highly competitive prices on essential home improvement items like water tanks and heating cylinders. Consumers also appreciate the exceptionally helpful staff who provide clear guidance and ensure a completely smooth, straightforward online ordering process. However, some people mentioned encountering minor logistics challenges, such as unexpected courier delays, missing delivery time windows, or occasionally receiving incorrect parcels by mistake. Despite these occasional setbacks involving external couriers, buyers generally found the overall service to be remarkably reliable, prompt, and efficient.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast... See more

Service

Clients share positive opinions on service, highlighting excellent advice and prompt, efficient assistance... See more

Order

Consumers find the ordering experience to be exceptionally positive, praising the professional and easy... See more

Price

Reviewers highlight positive aspects of price, noting that costs are much better than competitors. Consumers... See more

Product

Customers consistently note positive experiences with product, highlighting great quality, fair prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company to deal with, needed a specific size water tank & delivered next day, can fault. Even called to mentioned that we had missed a fitting on the order & added on to the order for us.... See more

Company replied

Rated 5 out of 5 stars

Very helpful. Order was placed and contact made to explain item was currently out of stock. However, Matt spoke to the manufacturer and arranged for a direct delivery from them. Also initially offered... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Asked for help in finding a replacement for my shower bath screen which had been fitted 12 years ago. Big thanks to Malcolm who went out of his way to find an alternative... See more

Company replied

Rated 5 out of 5 stars

AI placed ordered on water tank and unfortunately after installation found out new tank leaking, phoned the manufacturery and they told me to buy another one and will be refunded money to supplier.... See more

Company replied

Company details

  1. Plumbing Supply Store
  2. Bathroom Supply Store
  3. Heating Contractor
  4. Heating Equipment Supplier
  5. Boiler and Heating Service

Written by the company

Specialist Stockist of Polypipe Underfloor Heating Lowest UK Priced Worcester Bosch Boilers, All Radiators - Henrad Ecorad Boiler Baxi Boiler Vaillant Worcester Bosch Ideal Potterton Alpha Copper and stainless Cylinders from TDL Online - Trade Distribution Ltd

Tdlonline Details

Written by the company

Free Delivery on Orders over £100
Free Delivery on Orders over £100 Next Day Delivery If In Stock Most Items on Website are kept in stock Price Match available on Most Products

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,254)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Went the extra mile

Correct part arrived on time when ordered and parts person even loaded it into my car without being asked.

10 December 2025
TDL Online logo

Reply from TDL Online

Thanks for the Review Colin

Rated 5 out of 5 stars

Ordered

Ordered, delivered within 48 hrs, acknowledged order and updated throughout.

10 December 2025
TDL Online logo

Reply from TDL Online

Thanks for the Review Chris

Rated 5 out of 5 stars

Competitive price on a Telford hot…

Competitive price on a Telford hot water cylinder, with free and prompt delivery.
Unfortunately, there was a delivery glitch brought about by incorrect labelling of the product by the manufacturer, resulting in its unnecessary return to TDL.
However, David at TDL customer service turned it around quickly with re-delivery of the correct product in time for when I needed it.
Very happy. Recommended. 👍

3 December 2025
TDL Online logo

Reply from TDL Online

Thanks for the review Phil and apologies for the confusion with incorrect label

Rated 5 out of 5 stars

Hot water cylinder

My hot water cylinder arrived in a few after I placed my order and as described.

20 November 2025
Unprompted review
TDL Online logo

Reply from TDL Online

Thanks for the review

Rated 4 out of 5 stars

Good value, quick delivery

Good value and quick delivery. The only problem that I had was that I could not create an account so had to check-out as guest.

12 November 2025
TDL Online logo

Reply from TDL Online

Thanks for the Review Tim

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