Taylor Rose Reviews 

7,168
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,995 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers enthusiastically praise the dedicated staff members for their exceptional professionalism, clear explanations, and consistently friendly attitudes during property transactions. People consistently note that solicitors are exceptionally responsive, extremely easy to reach, and genuinely committed to ensuring smooth home sales and purchases. Some reviewers were not happy with very slow response times, poor communication, and ongoing difficulties getting timely updates on their important cases. A few other people also felt that certain team members were unhelpful, leaving customer inquiries unanswered and causing frustrating, unnecessary delays throughout the process.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and prompt... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting clear communication and... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting that staff members are... See more

User experience

Clients share positive opinions on user_experience, highlighting that staff members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Basically, the 5 star review is down to Atshaam our appointed solicitor. When we initially started with Taylor Rose, we sent everything to their portal prior to going on holiday only to find they kept... See more

Company replied

Rated 5 out of 5 stars

Thank you Theo for helping make our first home a reality. Your support was outstanding from start to finish. Always within reach and able to take our calls, proactive, transparent and willing t... See more

Company replied

Rated 5 out of 5 stars

We recently completed our remortgage with Taylor Rose and had the pleasure of working with Mrs Ashtar Abraham. She was incredibly friendly, professional, and helpful throughout the entire process. Sh... See more

Company replied

Rated 5 out of 5 stars

Complex divorce case with a draging financial settlement. Nadara Dharmakirthi and Ayuni Mudalige handled my remortgage process very well. I felt very supported throughout. Very pleased with the servic... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Divorce Lawyer
  4. Employment Attorney
  5. Personal Injury Attorney
  6. Real Estate Attorney

Written by the company

Taylor Rose is a leading independent law firm with a strong reputation for providing expert legal advice and representation to individuals and businesses across the UK. With a team of over 1700 legal professionals working from multiple offices nationwide, we offer a comprehensive range of legal services, including Residential Property, Commercial Property, Corporate Law, Personal Injury, Clinical Negligence, Family Law, Business Crime, Employment Law, Immigration, Wills & Probate, Professional Negligence, Dispute Resolution, Contested Probate We are committed to delivering excellent client experience and are constantly monitoring feedback from our clients to help us improve our services. Our commitment to building strong client relationships and delivering exceptional service has earned us numerous awards and accolades including strong recognition in both the Legal 500 and Chambers & Partners. We pride ourselves on our ability to provide clear, practical advice and support throughout the legal process. Whether you're buying your first home, navigating a complex divorce, or facing a challenging employment dispute, our experienced solicitors are here to help. Taylor Rose has a proud heritage and a unique management structure unlike any other law firm, the firm's philosophy is to deliver smart, modern law. With a focus on innovation and technology, Taylor Rose is committed to providing efficient and accessible legal services.

Taylor Rose MW Smart Modern Law

Written by the company

We are committed to providing clear, concise legal advice.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(7,168)

1,959 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Doesn't even deserve 1 star

Doesn't even deserve 1 star! Absolutely appalling service, no sense of urgency, lack of communication and common sense. WOULD NOT RECOMMEND!!

1 July 2026
Unprompted review
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Reply from Taylor Rose

Good morning, i am sorry to read of your negative review, please can you email client.care@taylor-rose.co.uk with further details to enable the team to investigate.

Rated 5 out of 5 stars

I went with Humzah Sherwani at Taylor…

I went with Humzah Sherwani i at Taylor Rose Solicitors to handle the sale of my Nans house, after the estate agents recommended him, and I’m so glad I did. He was incredibly efficient, he emailed me straight away, took care of everything related to the house sale, and I didn’t have to ask a single question. The whole process was so smooth, fantastic service from start to finish.

30 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Sumayyah, thank you for your 5 star review regarding Humzah. We appreciate you taking the time to leave us positive feedback.

Rated 1 out of 5 stars

Spent more time trying to sell an insurance policy than it took to check it wasn't needed.

Three page letter received full of dire predictions if an insurance policy was not purchased to cover the possibility of a problem as there was no building regulation certificate for the boiler installation. Pushed back, and within 12 minutes they had verified the boiler installation online with Gas Safe. Must have taken longer to compose the letter in the first place!

5 August 2026
Unprompted review
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Reply from Taylor Rose

Hi Stephen, we are sorry to hear of your concerns. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further

Rated 4 out of 5 stars

Responsive and professional

Inevitably there is a vast amount of information to be got over to clients, which can seem burdensome to anyone not used to the process. Taylor Rose succeeded in being fairly helpful. But perhaps it would be possible for them to grade things so that all that is most important can be flagged and so dealt with more promptly and quickly. My only other comment is that jargonistic terms and language ought to be avoided or, when unavoidable, explained or clarified.

7 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Alec, thank you for your 4 star review. Your comments have been passed on internally and we appreciate your feedback.

Rated 5 out of 5 stars

Excellent work

The exchange and completed with in two months, and Bulent was brilliant throughout the entire process. He maintained excellent communication, regularly updated me on the progress, and ensured everything was completed smoothly and efficiently. I highly recommend his service.

29 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Presanna, thank you for your 5 star review regarding Bulent. We are pleased to hear he kept you updated and ensure everything was completed smoothly and efficiently!

Rated 4 out of 5 stars

The service was great

The service was great, however I gave 4 stars as there was no mention regarding success fees other than at the beginning and when we got to the end I had to pay a 60% success fee but when I'd asked about fees towards the end of the process this part wasn't mentioned - it was only when we finalised payments that it popped up. Otherwise, I was very happy with the service and the support I received.

28 July 2026
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Reply from Taylor Rose

Hi, thank you for your review. We're pleased to hear that you found our teams service was great. We acknowledge your feedback and will ensure that this is passed on internally for future improvement.

Rated 5 out of 5 stars

Jo Badland (@Tailor Rose) looked after us with the…

Jo Badland looked after us with the uttermost care throughout out property acquisition process. She is detailed, responsive and professional. We are grateful for her help and for the excellence service Tailor Rose provides.

1 August 2026
Unprompted review
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Reply from Taylor Rose

Hi Sam, thank you for your 5 star review for Jo. We're so pleased to hear that you found she provided excellent service and was so caring throughout.

Rated 5 out of 5 stars

We used Eve from Taylor Rose for buying…

We used Eve from Taylor Rose for buying our first house and she was absolutely incredible, she was so attentive and made the process so easy, she always answered us and provided constant updates, nothing was too much trouble. She made the whole process so easy and we couldn't asked for a better service. She made a really stressful time a lot easier and we are so grateful for the way she handled our case. I would recommend Eve to anyone going through the process of buying a house as I know they would receive a professional and excellent service and someone that would alleviate a lot of worries.

5 August 2026
Unprompted review
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Reply from Taylor Rose

Hi, thank you for your 5 star review. It's great to hear that you found Eve to incredible and provided excellent service during your first home purchase. Your kind recommendation is appreciated.

Rated 4 out of 5 stars

Good service although I struggled with…

Good service although I struggled with the portals at first, Catherine was extremely helpful and it was a bonus she lived local and visited us to help with the process.

31 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Susan, thank you for your review for Catherine. We acknowledge your feedback regarding the portal and will ensure this is passed onto the correct department for future improvement. We're pleased to learn that you found Catherine to be so helpful and local to you whilst handling your matter.

Rated 1 out of 5 stars

Don't waste your time or money

Incredibly slow response times and poor work ethic. Work was left incomplete and nothing was completed in a timely manner.

Only use Taylor Rose if you have enough time to chase them up for every tiny detail yourself.

1 July 2026
Unprompted review
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Reply from Taylor Rose

Hi, we are sorry to hear of your concerns and have reached out via Trustpilot to obtain some additional information from you. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further.

Rated 5 out of 5 stars

Had a good time with Taylor Rose

Had a good time with Taylor Rose, they were easily contactable and explained the process in detail to me. My representative Farhan Faizal from Triangle legal services was always willing to help me and to help me understand the next steps

4 August 2025
Unprompted review
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Reply from Taylor Rose

Hi Anna, thank you so much for your 5 star review. It's pleasing to hear that you found Farhan so helpful and easily contactable during your recent matter.

Rated 4 out of 5 stars

Efficient and thorough

Mariagiulia was very efficient and thorough, perhaps more thorough than we wanted as we were in a hurry. She did not give in to our urges to cut corners but made sure she did her job in a very professional way. I would recommend her to anyone, unless they are in a real hurry.

7 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Richard, thank you for your 5 star review for Mariagiulia. We are so pleased to hear that you found her to be so efficient and thorough during your recent matter. Your kind recommendation is appreciated

Rated 1 out of 5 stars

They have get my money and delivered no…

They have get my money and delivered no service, i feel like i m scammed, i do not advise them

28 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Hi Armin, we are sorry to hear of your concerns. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further.

Rated 5 out of 5 stars

The team yet again followed through in…

The team yet again followed through in a timely way keeping me informed all the way polite and professional is the standards i like to say I've dealt with Liz and the team for years and every deal has been a good deal .

3 August 2026
Unprompted review
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Reply from Taylor Rose

Dear Colin, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Codie Roper from Taylor Rose - helpful and efficient

Codie Roper from Taylor Rose dealt with my house sale and purchase. She was easy to contact, got back to me promptly, was friendly and explained everything well. I had confidence that she was getting on with the work and chasing responses diligently. It wasn’t the most straightforward of purchases but she went above and beyond and I’d happily recommend her to friends and family.

28 July 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Good morning, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback regarding Codie.

Rated 5 out of 5 stars

Buying our first home felt…

Buying our first home felt overwhelming, but Taylor Rose solicitors made it so much easier. Especially Nihindu Gamage and Senuri Bandara. They were amazing. Everything was done on the dates and times agreed, and they communicated with me constantly so I always knew what was happening. Really great service and I’m so grateful for their help. Would 100% use them again.

31 July 2026
Unprompted review
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Reply from Taylor Rose

Good morning, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback regarding Nihindu

Rated 1 out of 5 stars

Catastrophic experience

Catastrophic experience! A shocking display of incompetence. The list is long but includes chasing us for documents after acknowledging receipt, clunky online forms that recorded the opposite to what we answered, confusing and misleading advice, no response to questions raised through the portal for over a week with completion imminent, and so on. Avoid at all costs if you can.

3 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Thomas, i am sorry to note of your concerns, please can you email client.care@taylor-rose.co.uk with your full concerns to enable the team to review in further detail.

Rated 5 out of 5 stars

Taylor Rose Solicitors Help To Buy

We recently used Taylor Rose Solicitors for our remortgage and Help to Buy loan redemption, and we couldn't be happier with the service we received. Anyone who has dealt with Help to Buy knows it can be a complex process, but the team made everything run seamlessly from start to finish.

Communication was outstanding throughout. We were kept regularly updated and never felt left in the dark at any point.
A special mention and huge thank you to:
Karen Rieveley (Case Handler) for her expert guidance and professional oversight throughout.

Nayomi Colombage & Rashmi Hewakosgoda (Legal Assistants) for being proactive, responsive, and ensuring everything moved along without delay.

A fantastic, stress-free service. We would highly recommend Taylor Rose to anyone looking for reliable legal assistance!

3 August 2026
Unprompted review
Taylor Rose logo

Reply from Taylor Rose

Dear Iain, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback regarding Karen and the team.

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