Tattahome Reviews 

the shipper misclassified my entire order so it was designated as all steel whichis a 56% tariff. my $405 order had $226 is tariffs and they refused to amend the designation. i am going in circles with them to get the matter addressed. sometimes they email in italian and i
cannot recommend this company. they blame the US shipper but the US shipper shows the ShippyHome paperwork. Impossible. company also doesn't understand how reviews work and instead just copied what i shared without anything useful or understanding. boycott this company.

Stay very clear of this company! I would not recommend anyone to use this company at all. I originally placed an order for a Seletti rug totalling to over £600 I didn’t realise that coming from Italy I would have to pay 20% and more than likely wait weeks or months for my Order. So Immediately contacted tatthome to cancel my order. Didn’t get a response back. Luckily I paid with PayPal thank goodness. So opened a case with PayPal. 24 hours later received a email from tattahome saying apprently they didn’t receive a email from me. Which I don’t believe at all. Tattahome confirmed they would respond to the claim 48 hours later nothing and no refund. Contacted tattahome again. To be told there is nothing they can do as I have opened a PayPal case. Which is a complete lie. They have 7 days to reply and to refund. Which they have not before I can forward this to claim. Well tattahome since have come out with every exscuse going why they can’t refund me. They haven’t even bothered to comment on the case with PayPal which they have told me they would. And all communication from tatthome would be through PayPal. Well they haven’t bothered. And keep sending me Emails to my personal email address. Is it really that difficult tattahome to contact me through the PayPal case and refund me. Like you said you would but haven’t bothered. Just had the same email back from them now. Well a screenshot from the previous email, and you actually being serious saying we will reply back to the case. And they haven’t. I warn anyone do not use this liar of a company. They will use any excuse not to refund you. And hope the case runs out with PayPal. Scammers stay very clear of this Company

Update to your response, you had 7 days to answer To the dispute on PayPal! Which you completely ignored. You told me on 3 occasions through my personal email, that you would directly respond through the PayPal dispute. As PayPal as you know was awaiting your response, you failed again to respond! Even Theo you told me 3 times to my personal email you you would directly communicate through the dispute! That was another lie! This has nothing to do with PayPal. PayPal sent you reminders so don’t lie! You never once responded! Only after the 7 days you had to respond. I furthered the case to PayPal for claim! Suddenly after I did this within 10 minutes you refunded me! You had a whole week to refund me before I had to escalate the claim. So don’t use PayPal as you scapegoat and come out with utter lies!!! You say this is what happened. I have actually posted what happened. Your whole company is full of complete and utter lies!!!! Stay away this company really is a SCAM!!!! They will lie and blame others. Just check there other reviews I’m not the only customer!

Excellent delivery, despite long wait given they did not have article in stock. Good packaging, as article had to be sent to Asia

I contacted the company a couple days after my order to cancel as I had changed my mind. However 3 weeks later my order still has not been cancelled. I keep getting told by customer service that’s it’s with the admin team or they will sort it soon but nothing has happened. I will not order from here again and as of now just want my refund

Was pleased with the price of the item I purchased however, was not informed of the customs charges, which were applied later. so the item I thought was reasonably priced ended up costing me more.

I ordered a chicken roaster and was told it was out of stock from Staub! But they said it would be before the end of February (it wasn’t) I subsequently found I could get it from an alternative supplier no problem. I instructed Tatta that I would like to cancel and they stated my refund would be processed! Well it’s now nearly the end of March and nothing has happened!! I have a pointless email trail to this debacle but not my money!!

simply awesome thanks for help me to complete the collections of alessi 9090-1 9090-3 9090-6 9090-10

Just a heads up to anyone considering ordering from the UK — you will likely be charged additional import VAT, duty, and a DHL admin fee after delivery, which can add a significant extra cost.
While this may be standard for international orders, it was not made clear enough during the purchase process. The information is buried in the small print rather than being clearly highlighted before checkout, so the extra charges came as an unwelcome surprise.
I contacted Tattahome about this and was disappointed with their response — there was no acknowledgement or apology for the lack of clarity.
DHL delivered the item without issue, but the unexpected charges and poor communication from the retailer made the overall experience frustrating.
Definitely worth factoring in these additional costs before ordering.

I received defective cookware as the lids do not sit well on the pots. Requested return was told I had to pay for return postage from UK to Italy AND Italian customs charges and tax. When I complained they wouldn’t budge and said it’s because we brexited. I have filed a dispute with the credit card company as this is not a fair way of dealing with customers.

The item I received differed significantly from what was advertised on the website. I purchased a high-priced rug that was described as fully finished and bound on all edges. However, upon arrival, the rug appeared to be of poor quality, seemingly cut from a larger sheet and left unfinished.

Additionally, I was required to pay a 20% import tax, which made an already expensive and substandard product even more costly.

I contacted customer service to seek clarification and was informed that they would consult the manufacturer and follow up with me. Unfortunately, I have not received any further communication.

Given the price I paid, I expected the product quality to align with the description provided on the website.

UPDATE:
• The order was placed on 24 February
• Import duties were paid on 10 March
• The item was received on 11 March
• I raised a complaint on 13 March, as the item did not match what was advertised
• I was advised he would investigate and respond, however I did not receive any update until I followed up again on 1 April
• At that point, I was informed that the manufacturer had changed the product design but that the images had not been updated

This confirms that the product was sold using inaccurate and outdated imagery, and therefore does not correspond with its description at the point of sale.

Under the Consumer Rights Act 2015, goods must be “as described.” Where they are not, the consumer is entitled to reject the goods and receive a full refund, with the seller bearing the cost of return.

In addition, under the Consumer Rights Directive and related EU consumer protection legislation applicable to Italian traders, where goods do not conform to the contract, the seller is required to provide a remedy at no cost to the consumer. This includes covering return shipping and ensuring that the consumer does not incur additional charges such as import duties as a result of returning a misrepresented item.

In light of this, the proposal that I return the item at my own expense, assume liability for shipping costs and import duties, and risk deductions from my refund is not compliant with the above legislation. Such terms would only apply in the case of a discretionary or “change of mind” return, which is not the case here.

To be clear, the item was sold under false or misleading representation and this company has no intention of doing what is not just morally right but legally right as well.

This entire experience has been deeply disrespectful from start to finish. What was meant to be a meaningful purchase to honor someone I lost very suddenly and the original item, lost in a house fire has instead been reduced to a frustrating and upsetting exchange. As the After Sales Manager, Andrew’s handling of this matter has come across as dismissive and insincere, lacking even a basic level of empathy or understanding. The way this has been addressed is, quite frankly, unacceptable and has left a very poor impression.

DO NOT PURCHASE FROM THIS COMPAY.

Great product at best price I could find. Good service too.

The product - an Alessi Juicer - was a little slow to arrive but was well packaged. Unlike some of the previous reviewers I did not have to pay 20% import tax to the Courrier. I was disappointed that the product was not fitted with a UK plug. I only wondered how they would get around this, or if they would, after I had ordered the item. A convertor plug was provided but in truth if I had known I would have looked for this product or similar here in the UK in order to have bought a 'UK standard' one instead.

This is a disgusting company and a total rip off. They lie and argue and include hidden charges. They are unbelievably deceptive and should not be allowed to operate in the free world. Save your precious time and money and sanity and shop in normal outlets. This has been a regrettable experience.

Fanrastic delivery service. The product is beautiful and I am very happy .
Thanks again guy from Nottingham xx

Ordered a pan online, hands up I didn't check that it would take 3-4 weeks to arrive so a cancellation and refund was agreed. It then took 7 weeks for the refund to hit may account. And in between all this they went and dispatched the pan I didn't want anymore! Just look out of the delivery widow when buying online.

Positive experience, kind, efficient and helpful staff

This is my first time buying an expensive lamp from an overseas website (BMETYRILN) I like how it is indicated as “Ready to ship” for available items. True enough I received my lamp in a week and in perfect condition by DHL. Will definitely order again.

Further to my previous review for a cancelled order, and an acknowledgement that I would be promptly reimbursed - these guys are totally dishonest. Few days ago in reply to my review, Tattahome claimed they would never take a customer's money and in a private reply told me there was only a very short delay. Another week has passed, a total scam. Am pursing through the credit card company and potentially other routes.

I purchased the alessi electric kettle in white, having first asked if it would come with a uk plug. Unfortunately it does not. It comes with an adapter plug. That is different. The kettle itself is lovely and I’m happy with it but the plug looks ugly and I wouldn’t have bought it had I known it was just an adapter not a proper uk plug.

Be careful of the VAT.

Tattahome did deliver the item I ordered, a Le Creuset pot, i used them because the price was about 5% lower than anywhere else - seemed like a great deal - BUT, i didn't realise, because it isn't made clear the items are shipped directly to you from abroad meaning you will have to pay import duties, tax and admin fees to the delivery company....

This should be made clear and obvious.

Returns seem like a nightmare so, i paid the tax, got the item but will never use them again.

You should be careful to.