Taps Empire Reviews 

531
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery service, noting that items arrive very quickly and are securely packaged in pristine condition. Buyers also appreciate the highly competitive prices, excellent product quality, and the overall simplicity and ease of navigating the online ordering system. Many people highlight that the exact replacement parts match their existing bathroom fixtures seamlessly and function wonderfully after installation. Some reviewers were not happy with occasional delivery issues involving couriers failing to properly deliver parcels or unhelpful customer support when shipments encountered unexpected transit problems.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very quick and prompt... See more

Product

Customers consistently note positive experiences with product, highlighting the great value and accurate... See more

Price

Reviewers highlight positive aspects of price, consistently mentioning great value and highly competitive... See more

Order

Users describe positive interactions with order, highlighting a simple online ordering process and very quick... See more

Quality

People report positive experiences with quality, highlighting that items are excellent, very reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with go... See more

Rated 5 out of 5 stars

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & h... See more

Rated 5 out of 5 stars

I ordered replacement Bristan Tap valve/cartridges! They arrived sooner than expected and were exactly what I needed! Good products! Good Price! Reliable delivery! Well done Taps Empire!

Rated 5 out of 5 stars

Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Heating Equipment Supplier
  4. Kitchen Remodeler
  5. Plumbing Supply Store
  6. Shower Door Shop

Written by the company

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

531 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(531)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful on the phone, quick delivery!

Helpful on the phone, quick delivery
I called to confirm stock on a shower tray + waste, (having been misled about availability by another supplier), the person I spoke to was quick and confirmed the parts were in stock and would be delivered within a week, probably sooner. 2 days later, they turned up!

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellence

They called, they left the parcel in a safe place. I wish all deliveries were as efficient as yours.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing. They have such a vast range in stock, selling top brands at competitive prices. Plus super fast delivery. This will be my number one place to get bathroom products.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Great phone experience and delivery.

Instant pick up of phone when I called. Spoke to someone who knew his job really well. I haven’t used it yet as it’s being installed for me but the delivery time was amazing.
I have had do so much chasing of some companies that this was a real find. Thank you for your support.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Everything about choice, ordering, communication about delivery and delivery of items was fantastic. Will definitely use Taps Empire again for bathroom furniture!!

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Good easy buying experience

Good easy buying experience, good price for taps as compared to other sites, was worried as could not find if they were in stock on the website but was really pleased when they were delivered in perfect condition first thing (8:00 AM) the very next morning. Cannot really fault the service I received.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Great reliable company

Order received promptly and communication from seller was all positive. I called beforehand to check item was in stock before ordering and call was dealt with efficiently allowing me to place the order. Would
definitely recommend

22 September 2023
Unprompted review
Rated 5 out of 5 stars

First Class Business

Excellent company to deal with. Great value and great customer service. Had delivery problems with DPD delivering to wrong household. This was chased up and immediately sorted.
Would highly recommend this company

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered a wash basin on Monday morning before I went to work. It was delivered on Tuesday morning. Added bonus was free delivery and best price for the item I wanted.
I will definitely be using this site again.

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Exchange refused on damaged £95 Burlington Toilet Seat

We received a damaged £95 Burlington toilet seat and because we were on holiday when it was delivered and couldn’t check it within their timeframe they refused to exchange it. The integrity of the toilet seat is compromised so we are literally flushing £95 down the toilet because it cannot be used. Our entire order value was £400+ but there was no goodwill whatsoever. Go to a reputable dealer and do no use this company would be my advice.

23 August 2023
Unprompted review
Taps Empire logo

Reply from Taps Empire

Sorry for your experience, but damages need to be reported within a reasonable period of time. To avoid such situations, we reiterate this online, by emails as well as by text message. Unfortunately, we are unable to offer a replacement in this instance since the goods have been on site for a month before reporting the issue.

In all fairness, most reputable online retailers use insured delivery services, but the couriers are unable to accept liability for deliveries completed a while ago.

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