TalkTalk Reviews 

Ofcom publishes quarterly data tracking trends in consumer complaints made to them.
Published: 23 July 2026

Broadband

TalkTalk was the most complained-about broadband provider, with their complaints staying at similar levels to the previous quarter (Q4 2025). Complaints mostly related to faults, service and provisioning, complaints handling and problems with billing, pricing and charges.
Plusnet and Sky generated the fewest fixed broadband complaints

Landline

Plusnet and TalkTalk were the most complained-about landline providers – both saw an increase in complaints compared to the previous quarter.
EE, Sky, Utility Warehouse, Virgin Media and Vodafone were the least complained-about landline providers.

TalkTalk’s service is shockingly poor, and I want to warn others—especially the elderly and their families—about what to expect. My mother turned 89 on 14 August, and her experience with TalkTalk has been a nightmare. Her phone and broadband were completely out of contract, meaning this should have been a simple, straightforward cancellation. Instead, it took one physical recorded delivery letter and three emails—including one directly to the CEO—just to get them to action it. I originally cancelled by email on 30 June after her phone line went down for the third time. The service was simply too unreliable. When the line failed, my 89-year-old mother was left with no landline for 3 days. Luckily she had me to fight her corner, but what about those elderly people who have no one? Trying to speak to a human being at TalkTalk is a joke. On one occasion, the automated system informed me I was 33rd in the queue. Of course, I could not sit on hold waiting for that, as it is completely unacceptable. They tried to hit her with an unfair billing balance of £54.03 because of their own delay in processing the June cancellation. It was only after I escalated the complaint directly to the CEO's office that they finally agreed to waive the balance and close the account. If you have vulnerable or elderly parents, stay away from TalkTalk. They make leaving unnecessarily difficult, and their customer service queues are appalling.

If I could give TalkTalk a rating of zero, I would. I have been a TalkTalk customer for approximately 10 years, but this year has been by far the worst experience I have ever had with the company.

My broadband connection was not working for eight consecutive days. Despite contacting customer service, no effective action was taken to resolve the issue within a reasonable timeframe. Nevertheless, TalkTalk continued to take the full monthly payment from my account, despite me not receiving the service I was paying for.

Although the connection was eventually restored after eight days, the quality of the service remains extremely poor and unreliable. I have explained that I no longer wish to continue with the contract due to the unacceptable level of service. However, I was told that I would have to pay a £60 cancellation fee.

I find this extremely disappointing, particularly after being a loyal customer for around 10 years. Given the length of the service interruption and the poor quality of the connection since it was restored, I do not believe it is reasonable to expect me to pay a cancellation fee.

I will remain with TalkTalk for the remaining six months of my contract, but once the contract ends, I will be moving to another broadband provider that can provide a more reliable and professional service.

ExMy internet suddenly went so slow a lot of things dont work. After about an hour on the phone, they blamed the amount of devices on it and tried to up-sell me. When I asked why suddenly overnight too many devices were too many, they returned to the script and tried to up-sell again. I am now switching to another company.

UPDATE: It was indeed an issue with the line and I now have all devices runnjng perfectly again. I am still switching as the AI customer support is not very neurodivergent friendly so I am better off with the company that sells itself on having humans to speak to.

Sometimes need to persevere to achieve your requirements. Not helped by Talktalk using poor phone lines to converse with staff who very often speak quickly & English is not their first language (not their fault) but I always ask then to speak slower. Usually a cheaper price deal on phone than prices offered online.

Great customer service advisor, dealt with my case very efficiently.

UPDATE ... reply from Talk Talk just takes you to an online robot chat.
Still no phone or wifi or TV. Still no response from complaints tem as promised. Still no human contact.

If I could give zero I would. They have cut my mother off 3 days early from home move. Not phone no WiFi no TV. She is 94 years old with Alzheimer’s. They won’t talk to me because they have lost LPA notes on her account. I am absolutely disgusted and beyond furious

Two Talktalk advisors Effap a beautifull lady & Wasim a total gentleman that I spoke to regarding a mix up with my account went above and beyond. They untangled weeks of issues caused by someone else, with ease, they set up my account, got the right router arranged, and did it all with kindness and professionalism. They made a stressful situation feel easy, and I highly recommend them." I am so very gratefull for their help in sorting everything out for me. That is the reason I give Talktalk FIVE STARS 😊 Thankyou !! I appreciate you both 😁

Call picked up by Chamela which was very lucky for me as she was helpful pleasant and explained everything perfectly
Chamela answered all of my questions and was very patient when I asked questions
Would recommend Talk Talk

The most useless company in the world, useless customers service and hopeless employees .

Stay away from this company at all cost.

For talk talk, please don’t reply to this review with some corporate useless “oven ready” replies which add nothing to experience.

never ever go with this company

trying to renew contract now is painful. You need to do on chat with some bozo why ? Was much easyer on site and emails they send go in spam on there webmail. See the upfront payment discount gone and contracts are 24 months

If i could give this company a zero star I would. Absolute nightmare customer service, pay cheap get cheap, avoid!

Talk talks customer service is appalling they pass you from one text message to another - I’ve been on the phone for 1 hour eventually put through to a human . The virtual agent didn’t give options for my query the internets down as it was a few weeks ago / I’m off when contract
expires

My 97 year old mother in law is partially sighted and struggles to walk, a customer of Talk Talk for over 5 years broadband and telephone only ,Sky have supplied Tv for 20 years she decided to have broadband and telephone from Sky at a saving of £41 per month,
Sky could not complete the auto switchover, after I complained to Talk the system started working again!.
Sky going live 28th July 2026,Since the 15th July Talk Talk were notified MY mother in law has been bombarded with calls up to 4 a day I have spent hours on the phone to useless call centres who promise to stop the calls but dont! I have never been allowed to speak to a manager or transferred to complaints always excuses, I have been lied to consistently,customer retention rang me as soon as I said complaint she put the phone down. NOW they are demanding money, threatening action, the account is still LIVE so is the direct debit!!! they are aware this lady is 97 BUT they have no respect.They have been advised but no one with any authority gets involved,

TalkTalk must be the only company on the planet that employs customer service agents with seemingly no knowledge of its products and processes. I have been with them for over 25 years and the service has been shoddy-ish, but I stayed as I thought perhaps that was just what providers were like generally, but the way I have been treated over my recent upgrade after several years paying over the odds as out of contract has been dismal. After countless hours on calls and webchats with these people over the past week or two, here are some examples:
1. Rude, nasty agents who yell at you for being "agressive" if you ask questions.
2. At least three different agents on every call once (and if) you get past the chatbot, none of whom can help with a problem which by their own admission is at their end.
3. Twice signing me up for contracts which it turned out a week later they couldn't provide as our rural connection isn't good enough (which I explain repeatedly, but listening isn't their strong point) and then failing to inform me the orders had been cancelled.
4. Three to four calls a day from an automated voice saying they need to speak to me and will be calling again, but when I call back to query they say there have been no calls and they don't need to at all.
5. Using a script with no deviation and therefore being unable to assist with the unique challenges that a rural connection brings, and becoming frustrated with me for asking for clarification.
6. Repeatedly claiming I had arranged for another provider to take over my connection and I needed to cancel that before proceeding with renewing with them (no, I hadn't).
7. An insistence on using industry-specific technical jargon which means nothing to a layman and refusing to explain it (eg "There is an unsolicited cease on your account and you need to cancel it" - I would if I knew what that was - turns out there wasn't one anyway).
8. Different agents providing different and conflicting information in the same webchat, then one accusing me of lying for pointing this out, even though I provided cut& paste evidence.
9. Calls to and webchats with customer service lasting a minimum of 90 minutes every time, with zero progress made and leaving me none the wiser.
10. Since informing them I want to leave,and securing/confirming a disconnection date, I am being harrassed daily with multiple calls, texts and letters asking which package I want to upgrade to.

This list could go on, but I've had enough and I'm sure you have too, if you've read this far. Skipping to the end - I've changed providers and the service with my new one has been exemplary. Be kind to yourself. Don't go these criminals.

Very helpful and polite, and sorted out my problem easily. Very good to deal with.

WE had no issue with the broadband service, but omg when I needed to move house..... 45 mins that I will never get back. They ignored some things during the chat, so they kept on pushing for 24 months loyalty, and also at the very end suddenly someone need to be at the property over 18 for the device. Man, I already have a device -with zero flexibility to work around it. 2 mins later I have broadband provider already paid, with an earlier date at new property with no issues. Your retention process sucks Talktalk!

Talktalk sent me a email saying my new contract was due and they had a better offer if I stayed with talktalk.
2months later I got a bill for £86 pound rather than my usual £39 When I spoke to them they said I had changed to a pay for calls. This is a sharp practice and not what you should expect from a reputable firm.

I have been a customer with TalkTalk for 8 years, but their recent customer service and business practices are a absolute disgrace.
​They completely failed to honor our agreement: after agreeing on a new contract for £12/month, they failed to carry out the installation as scheduled and then randomly generated a bill for £27. Charging customers arbitrary amounts for services they never even provided is completely unacceptable.
​Getting in touch with their customer service is a nightmare. Agents do not listen to what the client is saying, completely ignore customer needs, and blindly copy-paste standard scripts instead of solving real issues. It took endless back-and-forth and mentioning formal complaints to Ofcom just to get them to escalate their own mistake to the Complaints Management Team.
​After 8 years of loyalty, I am completely disgusted by the lack of competence, broken promises, and terrible communication. I strongly advise everyone to stay away from TalkTalk.