Sytner Group - Sytner Wolverhampton BMW Reviews 

Having raised a formal complaint with BMW customer services, Sytner Wolverhampton were contractually obliged to respond within 48 hours. This did not happen
I have had no end of faults with my iX1 and to be far, the service team have been more than helpful but my complaint has simply been ignored. If I do not hear from them within then next 48 hours I will escalate my complaint to the Ombudsman

If I could give this place minus stars, I absolutely would. Sytner BMW Wolverhampton is the textbook definition of greedy, incompetent and utterly unprofessional.

I took my BMW 640d Gran Coupe in — a smooth car with only 40k miles, running perfectly apart from a harmless intermittent orange check engine light that came and went on its own. No performance issues whatsoever. They had the car for two full days and still couldn’t find the fault. Fair enough, I thought — until they slapped me with a shameless £619 bill for absolutely nothing. Not a fix, not an explanation — just daylight robbery.

As if that wasn’t insulting enough, they then had the guts to tell me they needed the car for another day to poke around for three hours at £150 an hour — another £450 — with zero guarantee they’d even find the cause! So, I’d be nearly £1,100 down and still potentially no further forward. What an absolute disgrace.

The staff were rude, dismissive and clearly only interested in milking every last penny rather than actually helping a customer. To add insult to injury, when I came to collect my car they told me it was in the parking area. It wasn’t. After wasting time searching, I eventually discovered it had been locked away on their rooftop parking. The word Unprofessional doesn’t even begin to cover it.

This dealership is a total scam. They are greedy, incompetent, careless, and shamelessly rip people off. Avoid Sytner BMW Wolverhampton at all costs — they’ll happily take your money while giving you nothing but stress and excuses in return.

Rosie in the service department did an amazing job 10/10

Took my daughters car in for a recall when I collected the car one of the wheels had been damaged when I told them they said no it's not been done here as our technicians are really good and they will tell us if they cause any damage.
They wanted to check cctv???
I dont know how on earth that will ever be found but I left it at that.
Waiting for a phone call that didn't come so I called and was told they were still looking into it.
I then received an email the next day to say the damage was definitely not done there.
My 19 year old daughter works hard to pay for that car and those wheels are new only 3 weeks old so I 100% know that damage was done there.
I stupidly thought using a main dealer they would take care.
Shame on you BMW.
Then they offer you a free MOT as it was a recall there is no chance that car will ever go back to that garage.

Trying to book or even get a call back from the BMW / service department has been a nightmare. All i wanted to do was book motorbike service with my local dealership ........

Very welcoming. Wasn’t pushy Jason made my experience really good especially when making a purchase of a car

Excellent service and communication provided by BMV Synter

Lost faith in another BMW dealer and was going to buy a different brand, but spoke to Luke Freeman yesterday who was genuine, helpful and totally understood my situation. I would definitely recommend him for anyone wanting to buy a new car from someone who is professional, non pushy and on the ball. I am now excited to get my new car and feel like a valued customer… thanks Luke!!!:)

Took my car to the dealership for investigation and fix if necessary. This was actioned by a third party dealer using the one link system.

I got to the dealership and waited around a while without anyone asking me have I been attended too .

When a female by the name of Leah turned up with less customer service approach, she had not a clue how to deal with a customer at a top brand dealership .

I explained that the third-party dealership who I purchased my vehicle through I’ve used the one link system to make the booking and have advised that BMW of familiar with this and they will liaise with them directly regarding the investigation results and if any remedial needs to be carried out.

I was abruptly told that anybody could have made that booking and we require evidence of this otherwise the cost would come to myself.
I feel that she could have taken this information that I have provided and investigated and come back to me with a proper response than trying to enforce her own opinion which to me did not seem like company policy.

Even though I was attending the dealership via a third-party, it was my very first interaction with the dealership and the outcome has been very poor to say the least.

I certainly would not want to deal with this individual again.

Sold me a car with cosmetic and a technical issue and on top of that owe me £179 refund which is due from 28Feb. Despite sending emails, they keep saying they will refund it today and it never happens. Have raised this with their centre manager who is still searching for a replacement vehicle and yet to provide a date. So much hassle for buying an "Approved" used car.

I recently purchased a BMW i4 from Jason W at BMW Wolverhampton. This is the second car we've bought from him, and once again, he and the team were incredibly helpful. Although they didn’t have the car in stock, they went above and beyond to source my dream spec. Thank you, Jason, and the entire BMW Wolverhampton team!

Matt, Lewis and the team took the stress out of buying my car when other dealerships had not been so supportive.

It was nice to see such good customer service, from walking through the door to driving away with my new car, having sold my car to them in part-exchange.

Had a really good experience test riding my favourite GS 1250 and F750. Customer service was excellent by Wayne, he was very professional and made me feel very welcomed.

I will definitely be visiting this garage when I decide to buy.

Thank you

Couldn't fault the customer service, the "Jason's" were spot on. Friendly, professional and did exactly what was promised. Must say the coffee wasn't quite "Audi Leicester" but the chocolate trolley made up for that.

Car was well prepared, there was an issue which I reported to Jason, and he called offering to assist towards its resolve, without me asking for anything. That is services I've never received from any dealership, and I've brought from many.

Couldn't recommend the Jason's enough top top service.

Car I purchased is lovely .. however Sas and Ray who served me hard pushed finance and an extended warranty. Finance not a problem, I paid it off but the extended warranty with Bumper.co is .. I was on my own and driven 4 hours to get there. They took advantage. I’ve requested for it to be cancelled with Sytner and Bumper and in the end I cancelled the direct debit. I’m now getting phone calls from Bumper chasing payment. Supposedly this was 1 years extended warranty where I could take the car should I need to, to any garage for repair. Not according to Bumpers website which I checked when I got home. It’s a payment plan for paying for repairs only at certain garages.

Sent a query Monday night, no contact received at all. It starts things off on the wrong foot and makes me not want to deal with them.

(POST REPLY FROM SYTNER)

Once bitten twice shy

Sytner BMW Wolverhampton.
Great customer service from Sam service manager .
THANK YOU.

I bought a car from BMW Wolverhampton under the "Used Approved" scheme. Supposedly it was "thoroughly checked by the experts" and given an MOT before being put on sale.

Immediately after driving it home I found that the rear left light cluster was defective. Then, following a visit to my local BMW dealership to fix that, they found that the nearside front suspension mount needs replacing. "Thoroughly checked" my posterior. Thank goodness BMW Newport are more diligent and professional than BMW Wolverhampton.

When I picked the car up, I was completely unfamiliar with BMWs and I questioned at the time what I thought was slightly odd suspension behaviour, to be told that it was "a characteristic of the car".

So that must be over a grand's worth of warranty work immediately required on a BMW Used Approved car that had been given an MOT and 'thoroughly checked by experts" at BMW Wolverhampton just before I picked it up. Why did BMW Wolverhampton not spot this but BMW Newport did? What else have they missed, or ignored? I've also been seeing odd gearbox behaviour.

Had I been aware of these issues needing to be fixed on such a low-milage car before I bought it, I might have made a different decision. I have the feeling they would have said anything to shift the car.

I was told by the Wolverhampton salesman that the car had automatic satnav map updates for life, which I subsequently discovered it does not. It costs £79 per year.

I was also told, upon enquiring about how I could connect to the car's WiFi hotspot, that it was only for use by BMW mechanics to get data from the car. I knew this was nonsense, however, and a handy YouTube video showed me how. It did leave a bad taste in my mouth, however.

I made the mistake of divulging that I was new to BMWs and I think Sytner BMW Wolverhampton took advantage of this. I'm very disappointed with them, but looking at the dismal ratings BMW UK has on Trustpilot, perhaps I shouldn't be surprised.

Thankfully, Sytner BMW Newport seems to be on the ball.

From start to finish we were treated with respect, listened to, given professional advise which all helped to ensure we got the right car to meet our needs and budget. Our thanks go to Sam Hole and Jake Fellows

From my first email contact with Sytner Wolverhampton to driving off in my new car (and addressing post pick-up queries) Phil Howell was a pleasure to deal with.