Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... See more
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See what reviewers are saying
From my initial enquiry on a used I4 M50, James Hodgson & Syed Ahmed provided fantastic services to get the deal done & the car collected on a Bank Holiday Sunday just 4 days later. James was v... See more
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Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... See more
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I booked my EV in for its first 2 year service for 8:45am. I dropped the car off at 8:30am . I was called an hour later by a technician to be told my car would be ready for 4:00pm to 4:30pm . I arrive... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lever Street, WV2 1AD, Wolverhampton, England, United Kingdom
- 01902457000
3.8
Great
244 reviews
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Excellent from start to finish
Having experienced typically poor car dealerships I had the pleasure of meeting BMW Wolverhampton and was greeted like we mattered and were a valued customer. Having agreed the deal excitedly made our way to the showroom where our new car awaited! We identified a couple of small imperfections and wanted these sorted out. To our delight these were sorted out that very morning to a very high standard, and more impressively the same day it was delivered to me. Jake was the salesman and he was first class, no pressure, no BS just a good solid salesman that knew his stuff and I would not hesitate to recommend Jake or BMW Wolverhampton to anyone. 5*
12 April 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mr Mark / Kerry Jones. We are delighted to hear that you had such a positive experience with BMW Wolverhampton. We strive to ensure that all of our customers are treated with the utmost respect and that their needs are met. We are also pleased to hear that Jake was able to resolve any issues you had with your new car quickly and to a high standard. We are grateful for your recommendation and look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Dishonest
My vehicle went in for a recall (May 2023) and following the works I was contacted by their staff and was advised that my front tyre needed to be changed as a cord was visible. I initially was happy to proceed until I was told that the video produced by them whilst carrying out their visual inspection was corrupt. I decided to have my car checked from another garage. I had my car checked by two garages, who both confirmed that my tyres were fine and legal and no cord was showing.
I did not replace the tyre and my car passed the MOT in September 2023. It was further recalled in January 2024. Following this recall a visual inspection video was sent to me and no issues were picked up. I raised this with the Manager who simply said there is no incentive for staff to sell products and if I had raised the issue earlier it could have been dealt with. I had in fact raised the issue with one of the staff members!!!!! That is an extremely poor response and BMW Rybrook are dishonest. I wonder how many people buy into what they are told and have been ripped off by them. The business still makes profit by selling tyres and other parts!!!!!
I have also raised by concerns with BMW head offices and they have failed to reply.
22 January 2024
Unprompted review
Excellent Service
James gave excellent service, sending a video walk round of the car as we were not able to visit in person before buying. On the day of purchase he welcomed us to the dealership , was very efficient in processing all the paperwork and tax requirements and then helped to set up my phone in the car giving an overview of how it works. As we were away for the weekend he even helped transfer our bags into the new car! Excellent service and I’m loving the new car 😁
4 April 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Nick. We are delighted to hear that James provided you with such excellent service. We understand that it can be difficult to purchase a car without being able to visit in person, so we are glad that James was able to provide you with a video walk round. We are also pleased to hear that he was able to help you with the paperwork and setting up your phone in the car. It is great to hear that he even helped transfer your bags into the new car. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Suitable vehicle alternative
Tried to meet our exact requirements of a BMW X1 Estate vehicle.Our exact requirements were not available until a built to spec vehicle could be provided next January,A vehicle in stock was located with most but not all of our requests and we are happy with that vehicle ,
2 April 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Peter. We are delighted to hear that you are happy with the BMW X1 Estate vehicle that we located for you. We understand that it did not meet all of your exact requirements, however we are glad that we were able to provide you with a vehicle that you are satisfied with. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. head of Business
Jake F was awesome from the first time…
Jake F was awesome from the first time I visited the showroom to final collection of the vehicle. Excellent service given by all staff, well done Synter and loving the X5 M60i
28 March 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, David. We are delighted to hear that you had a great experience with us here at Sytner Wolverhampton BMW. We strive to provide the best customer service and it's great to hear that Jake F was able to make your visit a pleasant one. We are also glad that you are enjoying your new X5 M60i. Kind Regards, Chat Shoker. Head of Business
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Les Kerry. We are delighted to hear that you felt well looked after during your visit to Sytner Wolverhampton BMW. Our team strives to provide the best customer service and we are pleased that you experienced this. We hope to see you again soon and that you continue to enjoy your BMW. Thank you for your kind words and for taking the time to leave us a review. Kind Regards, Chat Shoker. Head of Business
Considering upgrading my 3 series
Considering upgrading my 3 series, emailed James Hodgson for options. James promptly replied with details of my new i4. James’s customer service and attention is the reason I came back to BMW Wolverhampton.
21 March 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mr Bate. We are delighted to hear that you had such a positive experience with James Hodgson. At Sytner Wolverhampton BMW, we strive to provide the highest level of customer service and satisfaction. We are pleased that James was able to provide you with the information you needed to make an informed decision about upgrading your 3 Series. We look forward to welcoming you back to our dealership in the future. Kind Regards, Chat Shoker. Head of Business
How it should be done
How it should be done - I would like bring to your attention the Value of having good staff , Tim Holmes at BMW Wolverhampton along with Jason Bailey went the extra mile to make purchasing a nearly New Bmw IX1 a great experience and I would like them to be recognised for their outstanding customer service ethic .
15 March 2024
Unprompted review
Simple straight forward purchase
Simple straight forward purchase, no freebies thrown in like every other bmw I’ve bought
16 March 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your review, Craig. We are glad to hear that you had a straightforward purchase experience with us at Sytner Wolverhampton BMW. We understand that customers may expect freebies when buying a BMW, however, we strive to provide a transparent and honest service to all our customers. We are committed to providing a high-quality service and we are pleased that you were satisfied with your purchase. Kind Regards, Chat Shoker. Head of Business
Christian was very helpful and made…
Christian was very helpful and made everything go smoothly
5 March 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Miss Ward. We are delighted to hear that Christian was able to make your experience at Sytner Wolverhampton BMW a pleasant one. We strive to provide the best customer service and it is great to hear that we have achieved this. Kind Regards, Chat Shoker. Head of Business
Great service from the team at Sytner…
Great service from the team at Sytner Wolverhampton, Tom was helpful throughout the process and kept me up to date at all stages.
9 March 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Scott. We are delighted to hear that you had a great experience with us at Sytner Wolverhampton. We value your feedback and we hope to see you again soon. Kind Regards, Chat Shoker. Head of Business
Tom Hawthorne made buying our new car a…
Tom Hawthorne made buying our new car a great pleasure. He advised on the options that met our requirements the kept us well informed with the progress and delivery of our vehicle. The handover was a great experience
Excellent work again thank you
1 March 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Trevor. We are delighted to hear that Tom Hawthorne made your experience of buying a new car a great pleasure. We strive to ensure that our customers are well informed and that their handover experience is a great one. We appreciate your feedback and thank you for your continued support. Kind Regards, Chat Shoker. Head of Business
Second time I have used Styner…
Second time I have used Styner Wolverhampton and again it was a pleasure dealing with this branch. Video sent of car and customer experience with Rosie Smith was exceptional,Rosie is definitely an asset for this branch. Thanks again.
7 March 2024
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Perminder. We are delighted to hear that you had a great experience with Rosie Smith at Sytner Wolverhampton BMW. We strive to provide the best customer service and it is great to hear that we have achieved this. We are glad that you have used us twice and we hope to see you again soon. Thank you for your continued support. Kind Regards, Chat Shoker. Head of Business
Friendly and helpful staff made the…
Friendly and helpful staff made the whole process smooth
1 March 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review of Sytner Wolverhampton BMW. We are delighted to hear that our friendly and helpful staff made the whole process smooth for you. We strive to provide the best customer service and experience possible, and it's great to hear that we have achieved this. We hope you enjoy your new BMW and that you will continue to choose Sytner Wolverhampton BMW for all your motoring needs. Thank you again for your kind words. Kind Regards, Chat Shoker. Head of Business
dealt with Tom Hawthorne
dealt with Tom Hawthorne, sold me 3 cars now!
great experience, went really smooth
8 February 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Mr Nicholls. We are delighted to hear that you had a great experience when dealing with Tom Hawthorne at Sytner Wolverhampton BMW. We strive to ensure that all of our customers have a smooth and enjoyable experience when purchasing a car from us, and it is wonderful to hear that we have achieved this with you. We look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
My new X1…
I had regular updates on the progress of the sale. My car was ready for pick up as arranged. Everything to do with the purchase was explained to me and taken stage by stage so that I understood the process.
I was shown all the changes from my old car and felt comfortable to ask as many questions as I liked.
I was reassured that if I needed to come back to go through some of the controls again that it would not be a problem
7 February 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Susan. We are delighted to hear that you had a positive experience with us at Sytner Wolverhampton BMW. We strive to ensure that our customers are kept informed throughout the process and that they feel comfortable to ask any questions they may have. We hope you enjoy your new car and thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Busines
Excellent customer service
I have been a customer of Rybrook and Sytner for many years and have always found the staff extremely helpful and friendly. The showroom is always immaculate and welcoming. I would especially like to mention Matt and Sam who are part of the sales team for looking after me so professionally over the years. It's been a pleasure doing business with the dealership at Wolverhampton.
2 February 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mike. We are delighted to hear that you have had such a positive experience with us at Sytner Wolverhampton BMW. We strive to provide the highest level of customer service and it is great to hear that Matt and Sam have been able to make your experience so enjoyable. We look forward to continuing to provide you with the same level of service in the future. Kind Regards, Chat Shoker. Head of Business
So I called up to book my car in for a…
So I called up to book my car in for a repair I left a voicemail and asked someone to call me back that was early morning.
I called again in the afternoon because nobody had called me back.
Waited on the telephone then it went dead called back again and was put through to someone else then got cut off again.
I called back again and told the woman what happened and I was a new customer and thought the service wasn’t great, she replied that she would get the service manager to call be back that was over a week ago and still no call.
21 December 2023
Unprompted review
Not repair my car on time take 6 days…
Not repair my car on time take 6 days half hour job and end up dmage my car not fix it,
After finishing job I find 2 problems and in my car and she never telling me when I pick up my car and after I went back try to telling me it was been like this before .
20 October 2023
Unprompted review
Rybrook Mini
Marie on reception very friendly & I enjoyed a good yarn.
Matt was very helpful coming in on his day off to help with my warranty claim.
Was extremely happy that Ashley agreed to pay the shortfall that my warrantee company wrongly refused to pay.
11 November 2023
Unprompted review
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