swytchbike.com Reviews 

My complete Swytch experience has been flawless and enjoyable: from installing the kit 18 months ago, then enthusiastic use of my converted bike, and now a complimentary replacement of a spare part from Swytch. Highly recommended for anyone happy to 'electrify' their bike.

The Swytch kit is excellent. Easy to fit and well worth every penny once you get out on your bike and experience the Swytch kit’s power. I would give 5 stars, however some spare/replacement parts are out of stock for long periods of time. Enjoy.

Really good customer service when we needed to buy a Gen 2 Pro battery as a replacement. Fast delivery and helpful advice by chat.

A problem with a failed new Go++ battery.
Initially it was frustrating not being able to talk to anyone at Swytch but the email process worked very efficiently, this was in a large part due to Maceij the customer service advisor who clearly is not just technically competent but really understands the issues that arose.

Extremely fast response, resolution, and delivery of replacement part! The request for video to show my problem was very reasonable and easy to do, and no one questioned me, or made me feel like I did something to make it my fault.

Great. Good communication

Very good kit, excellent support, after sale follow-up and customer service. Delivery is prompt. Nothing but praise.

Given the well-documented delivery delays many appear to have experienced, I wanted to share a positive experience. I ordered the Swytch Max+ kit on 3 August 2026 and it arrived fully complete two days later.
I fitted it to a 2018 6-speed Brompton. While the website claims a 25-to-45-minute install time, that feels highly aspirational for a first-timer. It took me a couple of hours of careful fettling, heavily relying on YouTube and ChatGPT. My advice: set aside a full morning or afternoon and lean into the learning process. Not saying that you need to be a professional bike mechanic - you definitely don't, but being confident with bike maintenance basics is probably a minimum requirement.
Once fitted, the system works brilliantly. The OLED display is a very worthwhile option, especially since it gives you an accurate voltage readout to helps estimate range - in my case a realistic 25–30 mile range tested on mostly flat cycle paths with one major hill. Also, if you have limited handlebar space (which you will once the battery is fitted and especially of you have a Brompton like me) I'd recommend ordering the accessory bar.
On power levels 4 and 5, the motor is surprisingly punchy, though you will still need to put in some legwork on very steep hills.
For reference I also considered buying an official Brompton Electric, but the Swytch kit offers comparable performance while preserving the bike's front luggage capacity. It is a much more optimal solution in my view, provided you don't mind the "cable-tie aesthetic".
I was nervous making this purchase, but I am incredibly pleased so far. If it proves reliable long-term, I will definitely consider converting my other bikes. So a strong recommend from me.
P.S. For the Swytch team: Please consider hiring a web developer to fix the broken links on your site. While it probably seems like a low priority right now, broken links don’t inspire customer confidence regarding your attention to detail. It would be an easy win for you - and your product is good and deserves to do well.

I wouldn't have bought from Swytch had I realised they offer no customer support. You can't call them and they don't reply to emails. They claim you can get parts from their authorised cycle shops but this isn't true. All cycle shops seem to have boycotted Swytch due to their lack of customer service.

Swytch have now kindly replied to this review saying I should contact them with my order number so that they can help. They didn't give a telephone number and after 4 attempts to contact them via email already, I suspect emailing them again won't help!

I had a great experience with the Swytch Bike support team! After noticing a grinding noise in the front motor wheel of my Brompton kit, the support agent Sylwia quickly diagnosed the issue using the videos I provided and arranged a full replacement. Highly recommended!

Within a 3 months of delivery the conversion kit stopped working. It took a day and a half to get any contact after we had raised a support call. We tried all avenues Swytch bike suggested to get support and finally after a day and a half were asked to do more tests, and were told because we had been chasing for an update we were being put to the back of the queue. This is very expensive kit. After contacting the CEO of Swytch bike a spare part was sent out. The spare part did not fix the issue, and we found the problem was in the Brompton specific connectors, which did not fit well. This time our support call was answered the same day and new connectors sent out.
We have asked Swytch bike to investigate the fit of their Brompton bike specific connectors.

Pretty bad experience for me from ordering in 2023 till battery dying in 2026
- initial order was delayed and was told very late after purchase it wouldn't fit bike initially bought for. Bought cheap single speed bike to ensure purchase wasn’t pointless
- delivery was a nightmare and UPS consistently said they have tried to deliver when they hadn’t
- wouldn’t say installation was that simple and I have a decent basic knowledge of bikes
- battery has just stopped working after being in storage for 4 weeks
- I reckon it’s only done 60-80 miles or so in total
- only offer from Swytch was to buy a brand new battery.
Can’t see this company staying in business too long. Just invest in a proper electric bike, will work better and they are far more affordable now. This solution is just not worth the money and they have no interest in retaining existing customers

Appreciate the quick response to my request and the provision of the display.
Seems a little acward to order details of your supplement to people who have the Swytchbike system. Very content with the overall performance of the system.

I was initially worried after I purchased the Swytch conversion kit based on the reviews seen online however was pleasantly surprised by how smoothly the process has been. The kit was delivered fairly quickly, the kit fit well on my bike and have not had many issues yet (the sensor mount needed to be cut and the internal sensor parts were exposed when I did so but received a replacement quickly).

The customer service end was slightly slow to respond (could be due to living in a different time zone) however when they did respond they were helpful.

After my one star reviews regarding Swytch service I am updating it to 3 stars. I don't want to remove my 1 ⭐️ reviews as I still think there is much work to do. The money I wasted because is so hard to reach anyone to help me quickly fix my bike when anything breaks, is ridiculous.

But after much help from Maciej I do have to give them 3 stars. They were really helpful and even sent a pedal sensor in case that was the main problem so I could avoid having to contact them again and wait again for weeks for another sywtch part. Thank you for your help. I hope they keep working on fast customer service as that would definitely change how we all see this business at the moment.

Let's hope nothing else breaks 🤞🏼. I do recommend the product, just take ages to arrive and then if something happens, ages to fix.

I had a faulty battery and was very pleased the company replaced it following the evaluation of the faulty battery. Thank you.

The Brompton conversion kit I have is great when it's working. Have had a number of issues but usually easy to resolve if and when you get to a human support person. So 3 stars upped to 4 for effort and good will.

I have had a kit on my Brompton for several years, which has been trouble-free. I am now waiting for delivery of a kit for my hybrid and found Customer Service’s Ksenia to be brilliant in helping with the process.