I don't honestly think people see purchasing home insurance as a great experience. The less friction the better. I think the policy I bought is reflected in the price bracket. The one thing that anno... See more
Company replied
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Review summary
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It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Fairly quick service updated my insurance without me knowing but didn’t charge extra, but the updates were correct.
Company replied
A good price for my new car, I couldn’t take the insurance out online as my VRM hadn’t been recognised (DVLA not quite updated?), however, a call to Swinton was soon sorted by Clare, no surprise chang... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48K reviews
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I found it difficult to understand the…
I found it difficult to understand the person handling the call , probably because of his strong accent.
31 July 2026
Reply from Swinton Insurance
Thank you for your feedback. I'm sorry to hear you found it difficult to understand the person handling your call due to their accent. We strive to provide clear and helpful service to all our customers, and I apologise for any inconvenience this may have caused.
If you need anything in the future, please let us know.
Kind regards,
Michelle @ Swinton Insurance
Answered call promptly and very easy to…
Answered call promptly and very easy to talk too.
30 July 2026
Reply from Swinton Insurance
Thank you for your lovely 5 star review! We're delighted to hear that your call was answered promptly and that you found our team easy to talk to. Providing friendly, helpful service and making sure our customers feel supported is very important to us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Swinton Insurance
Frustrating, no Phones, ChatBot Useless
Frustrating. Used to be very good and easy to deal with, telephone number worked and telephones were answered. Now there is a frustrating ShitBot system to use, you eventually find a number to call them, then it takes ages and endless attempts at the equally useless and frustrating telephone system. Insurance is important, it is important to be able to contact your insurance provider easily, yet this is not provided. I am getting increasingly frustrated at these systems, they dont help, further, as I determine that Swinton are not contactable, or make themselves very difficult to contact this is in breach of the FCA guidelines for which I am raising a formal complaint with the FCA.
Update, despite my review making a point that the ChatBot is unwanted and useless, there response explicitly says to get in contact with them using their automated ChatBot! Clearly, Swinton don't read these reviews nor do they provide proper responses. Another example of the company in decline and another reason to cease using them, you would have thought that a complaint regarding their communications being in breach of the FCA guidelines would have elicited a better response.
31 July 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us. I’m truly sorry to hear about the difficulties you’ve experienced trying to contact us recently. We value your time and understand how important it is to easily reach your insurance provider when needed.
Please know that we take your concerns seriously and are continuously working to improve our customer service systems to make communication smoother and more accessible. In the meantime, if you have any specific queries or require assistance, please don’t hesitate to contact us via our live chat facility.
www.swinton.co.uk/contact-us
Thank you for your patience and understanding.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your feedback. I understand that sometimes there can be quite a few questions, and I appreciate your patience with us. If there's anything specific you'd like help with or if you have any concerns, please feel free to let us know.
Kind regards,
Michelle @ Swinton Insurance
Good service
28 July 2026
Reply from Swinton Insurance
Thank you for your kind 5 star review! We're pleased to hear that you received good service from our team. Your feedback is greatly appreciated, and we’re committed to continuing to provide a helpful and reliable experience for all our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Never ever got my continued insurance…
Never ever got my continued insurance with you. Kept being told someone would phone me back but never happened. Ended up going elsewhere and getting same cover for half the price.
So I've ended up being pleased with your lack of follow through.
28 July 2026
Reply from Swinton Insurance
Thank you for taking the time to share your feedback. I’m really sorry to hear about the difficulties you experienced with your insurance renewal and the lack of follow-up from our team. This is certainly not the level of service we aim to provide at Swinton Insurance.
I completely understand your frustration, especially since you found the same cover for half the price elsewhere. Your feedback is important, and I will ensure that it is passed on to the relevant team to help improve our process.
If there’s anything we can do to assist you further or if you'd like to discuss this in more detail, please feel free to reach out.
Kind regards,
Michelle @ Swinton Insurance
Good price and easy to book on line
31 July 2026
Reply from Swinton Insurance
Thank you for your lovely 5 star review! We're delighted to hear that you found our online booking process easy and that you were happy with the price. Making it simple and convenient for our customers to arrange their insurance is something we always aim for.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your great 5 star review! We're delighted to hear that you found the process easy and fast. Making insurance simple and straightforward for our customers is always our goal, so it's wonderful to know we delivered.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your great 5 star review! We're so pleased to hear that you found our service easy to use and that you were happy with our prices. Providing a simple experience and great value is what we aim for, so it's wonderful to know we met your expectations.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Not exactly sure its worth paying for any insurance.
It wasnt a great experience to be honest
It was a pain!i got locked out of the system twice just before payment.
Not sure if i will bother with any insurance from anyone next time.
28 July 2026
Reply from Swinton Insurance
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as smooth as it should have been, particularly with being locked out of the system before completing your payment. We understand how frustrating that must have been, and it's certainly not the experience we want for our customers.
Your comments are valuable and will be shared with our team as we continue to improve our online journey. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your fantastic 5 star review! We're delighted to hear that you received great service and found the whole process straightforward and hassle-free. Making things as simple and stress-free as possible for our customers is always our goal.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Fantastic price
Fantastic price, brilliant and easy to contact if you need to claim or add anyone 😊
27 July 2026
Reply from Swinton Insurance
Thank you so much for your fantastic 5 star review! We're delighted to hear that you found our prices competitive and that you've had a great experience with our customer service. Making it easy to get in touch, whether you need to make a claim or update your policy, is something we work hard to provide.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
very easy to complete
30 July 2026
Reply from Swinton Insurance
Thank you for your great 5 star review! We're delighted to hear that you found the process very easy to complete.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Price service polite staff
27 July 2026
Reply from Swinton Insurance
Thank you for your lovely 5 star review! We're so pleased to hear that you were happy with our prices, the service you receivned, and the friendliness of our team.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for your fantastic 5 star review! We're thrilled to hear you think we're the best insurance company. Your kind words and support mean a great deal to us, and we're committed to continuing to provide the excellent service you expect.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Easy transaction
30 July 2026
Reply from Swinton Insurance
Thank you so much for your great review!
We are delighted to hear that you experienced a smooth and easy transaction with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
My auto house Ins email received
My house Ins email received - but U dont say the amount for nxt yhr
I cannot ring U - U provide no phone number
When I go in to my documents it says nothing about the renewal amount
What a waste of time - 25 min on a 5 second question
31 July 2026
Unprompted review
Reply from Swinton Insurance
Thank you for reaching out and sharing your concerns. I’m sorry to hear about the difficulty you experienced in finding the renewal amount for your house insurance.
To help clarify, the renewal amount would usually be located on your online portal however we have experienced some technical issues today which means this has not occurred. If you could please join a live chat via the link below, one of our team will be able to provide you the price. I apologise for any inconvenience caused.
www.swinton.co.uk/contact-us
Thank you for your patience, and we look forward to assisting you further.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that our colleague was so kind and helpful with completing your form, and that you received a good price for your cover.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
It took me from the time my policy…
It took me from the time my policy lapsed approximately 1 month to renew my policy.
Here is what i experienced which caused the problems.
1 I attempted online, your software would NOT alloy me to complete the insurance claiming my vehicle REG number could not be found? As this bike was insured with you the previous year i couldn't understand how this could be?
2 After several attempts over a number of days thinking it may be my Computer or my poor Tech skills i gave up.
3 I decided to try calling, unfortunately the customer services assistant could not understand me and me her.
4 I do have other bikes but was very disappointed and stressed to go without insurance, this little bike is a favourite of mine and quite a rare bike, 1 of only 10 currently on UK roads.
I nearly gave up trying, but Swinton has insured my Vehicles over many years and always given good value and service, unfortunately on this occasion it failed badly. Mr J S Markham
4 July 2026
Reply from Swinton Insurance
Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about the difficulties you encountered when trying to renew your policy online, especially the issue with the vehicle registration number not being recognised despite your bike being previously insured with us.
I completely understand how frustrating this must have been, and I apologise for the inconvenience caused by our software not allowing you to complete the process online, and for the subsequent delays.
If you’re still looking to renew or have any outstanding concerns, please let us know, and we would be happy to assist you personally to ensure the process is smooth and straightforward.
Thank you for your patience and for giving us the opportunity to resolve this.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your wonderful 5 star review! We're so pleased to hear that you appreciated our competitive pricing, loyalty benefits, and easy renewal process.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
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