I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more
Company replied
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Review summary
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Reviews shaping this summary
Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more
Company replied
Your representative was excellent,points I would like to make and Realise that you want us to do things on line.ie Your phone no on the policy docs could be easier to locate and I found it impossible... See more
Company replied
Excellent, staff very helpful, after a few calls to them with car concerns and changes. Ability to have a conversation then make the change on line which saves £25 in admin charges.
Company replied
Company details
About swiftcover.com
Written by the company
Welcome!
If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.
Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.
Get a quoteContact info
United Kingdom
- www.swiftcover.com
4.6
Excellent
16K reviews
Asks customers to review
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Excellent customer service.
30 June 2026
Reply from swiftcover.com
Hi Neil,
We're so glad to hear that you are happy with the service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Competitive price and easy to deal with.
1 July 2026
Reply from swiftcover.com
Hi Steve,
We're so glad to hear that you are happy with the service and price provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Ahmed,
We're so glad to hear that you are happy with the excellent service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Good customer service
Good customer service. The person I spoke to was very polite and professional. She explained everything i need to know about my policy and made corrections that had previously been wrong. This received the renewal quote.
4 July 2026
Reply from swiftcover.com
Hi Maude,
We're so glad to hear that our agent was able to help you and explain matters clearly as well. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Customer service very bad no one helps…
Customer service very bad no one helps it's taking nearly 2 hours and still not responded my email
29 June 2026
Reply from swiftcover.com
Hi Chandrakumar.
Thanks for taking the time to leave your review.
I'm sorry to hear about your experience. We aim to reply to all emails within 24 hours and I can see that your email was answered within this timeframe.
Thanks
Lucy
Swiftcover Team.
The advisor was very helpful and kind…
The advisor was very helpful and kind and efficient
1 July 2026
Reply from swiftcover.com
Hi Bilyana,
We're so glad to hear that our agent was helpful and kind to you as well. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Because the person who dealt with my…
Because the person who dealt with my question were very professional and polite.
1 July 2026
Reply from swiftcover.com
Hi Neil,
We're so glad to hear that you are happy with the professional and polite service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Changing Vehicle
I had complications on trying to amend my policy online, on changing vehicle (didn’t recognise registration of new vehicle).
I called customer service and the call handler I spoke to was ever so helpful. And clearly helped me through the issue I had. Making it a very stress free process. 👍🏻
26 June 2026
Reply from swiftcover.com
Hi Mark,
We're so glad to hear that you are happy with the service provided and that we could make it a stress free experience as well. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Mehjabeen,
We're so glad to hear that you are happy with the service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Martin,
We're so glad to hear that you were able to add a Trusted Person onto the policy with ease. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
'Bruce' was very knowledgeable contact
'Bruce' was very knowledgeable contact, immediately put me at ease 10/10
29 June 2026
Reply from swiftcover.com
Hi Colin,
We're so glad to hear that our agent was efficient when dealing with your query. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
New Policy
We only have applied and that orocess was relatively easy. The bigger review would be if we ever need help it's there for us.
1 July 2026
Reply from swiftcover.com
Hi Linda.
We appreciate your feedback on the application process.
Thanks
Lucy
Swiftcover Customer Service Team
You just done what i wanted
23 June 2026
Reply from swiftcover.com
Hi Alfred,
We're so glad to hear that we could provide the assistance that you needed. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Anthony,
We're so glad to hear that you are happy with the advice that we provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
The staff member was very helpful and I…
The staff member was very helpful and I ended the conversation with lots of confidence
1 July 2026
Reply from swiftcover.com
Hi David,
We're so glad to hear that our agent could assist you and left you feeling confident at the end as well. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Robert,
We're so glad to hear that it was easy to change your car online. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
So easy to do
30 June 2026
Reply from swiftcover.com
Hi Alison,
We're so glad to hear that it was easy to amend your policy details. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Website
I filled out an application for insurance and made changes to my address. All the fields and instructions were well-written and easy to understand. I completed the application without any problems, but there was no warning that if I change my address, I must first change the address at the bank and add the new card as a new payment method. The website also doesn't remember my password; I reset it three times to access my profile.
30 June 2026
Reply from swiftcover.com
Hello.
We appreciate you taking the time to share your feedback regarding your recent experience with our application process. We're glad to hear that you found the change clear and easy to understand. We sincerely apologize for the inconvenience you faced with the address change and the password reset issues and I can see that your complaint has been dealt with.
Thanks
Lucy
Swiftcover Customer Service Team
Effortless use of the app
Changed my car no effort to change insurance details. 20 minutes later I changed the registration plate. Once again no effort in the app. Top marks
24 June 2026
Reply from swiftcover.com
Hi John,
We're so glad to hear that it was quite easy to amend your policy details online. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Tried to update my car
Tried to update my car. As I am online service it takes 48 hours if I did it over the phone it would be immediate. Tried to change to telephone service and pay for change but was not allowed. Said I would need to cancel my policy and take out a new one but would have charge for cancellation. Ridiculous red tape so unhelpful. Will not renew with them again
29 June 2026
Reply from swiftcover.com
Hi Jill.
Thanks for taking the time to leave your review.
I'm sorry to hear about your experience. When purchasing your Swiftcover policy, you choose a self service online only policy, which means all changes need to be through your SwiftSpace. If you do consider us for renewal, then you will have the option to upgrade to a policy which can be managed with our phone Help Team.
Thanks
Lucy
Swiftcover Team
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