It was perfectly fine. We were picked up, left the airport within 5 minutes, 5 minutes later we arrived at the car hire place. The pick up process was smooth but REMEMBER they don't accept AmEx! Nikos... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great shuttle service! Nikos was already there when we arrived at the airport and called us right away, so we knew exactly where to go. He was very friendly and speaks excellent English, which made co... See more
Company replied
Excellent service from start to finish! Paul and Aaron were extremely helpful and made everything very easy for us. We rented a Skoda Karoq for two weeks, and the car was brand new and in perfect... See more
Company replied
Amazing People, Especially Raymond and Fatime, both helped me so well, first Rajmond with his discounts when picking car up and then Fatime when I was in bad private situation and had to hand keys bac... See more
Company replied
Company details
Written by the company
Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators. Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.
Contact info
3.6
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Surprice Mobility
Dear Customer,
Thank you so much for your feedback! We are happy to hear that your rental went smoothly from start to finish, and we look forward to serving you again on your next journey with us!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for your feedback! We are glad to hear that Nikos ensured a smooth shuttle experience for you, and we look forward to serving you again on your next rental.
Kind regards,
Surprice Mobility Team
Good car
Good car, fast service, full to full, Niko R provided a very good shuttle service, return of the car also very good.
26 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you very much for your great review! We are happy to know that your rental went smoothly from start to finish and that Nikos R provided excellent service. We look forward to serving you again on your next trip!
Kind regards,
Surprice Mobility Team
Very nice Driver David K
Very nice Driver David K. with great English skills 👌🏻
We will book Surprice next time again!
26 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you so much for sharing your feedback! We are thrilled to hear that David K. provided such fantastic service and made your journey seamless. We truly appreciate your loyalty and look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
We rented a Toyota 4Runner for 9 days…
We rented a Toyota 4Runner for 9 days and it broke down in a remote area in Tusheti in the afternoon. They sent another 4Runner with a driver the next morning. Great service. Meet and greet was easy and fast.
17 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Asaf,
Thank you very much for your positive review!
We are delighted to hear that, despite the unexpected breakdown in a remote area of Tusheti, our team was able to arrange a replacement Toyota 4Runner with a driver the following morning and get you back on your way.
We are also pleased that you found the meet-and-greet process easy and fast. Thank you for your understanding and for choosing Surprice Mobility. We look forward to welcoming you again in the future!
Kind regards,
Surprice Mobility Team
Avoid! & you do not need extra insurance to drive away !
Pick up for shuttle bus is at A3 carpark opposite terminal 1, not in Sardina terminal as advertised and not at P1 location as suggested. Telephone number given also rings out to answer phone. Car was badly damaged but luckily I made a video as the sales assistant just handed the keys and pointed outside in the dark. This was after charging me for insurance I did not need or require. But they told me if I didnt have this or a private broker I couldn't take the vehicle. I too wished I had read the reviews as I am certainly not alone. I tried reaching out to the " customers care email" however they maintain i voluntary signed for the insurance. Really not the case. Not a great start to my family holiday , already 3 hours late because of lack of communication from Surprice and only offering this vehicle if I took the insurance. Luckily, i have put my complaint to my credit card company and will be covered but it should not have been the case. Avoid!
Update! I see Suprice have kindly commented to forward all details to their " customer service email " but out of courtesy this was my first point of call. I already sent the video- original reservations etc to the addresses given and had minimum replys from Giorgos from Surprice customerscare. No apology and that after investigation their office acted correctly? Confirming that this insurance was voluntary and that I had signed voluntary, No not the case as I keep repeating. 350 euros plus tax ( 427 euros ) Is now the minimum required to be refunded for their Platinum Insurance. If you could give my another contact at Surprice customer care I would be happy to forward all previous emails to them ?
10 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Laura,
Thank you for taking the time to provide such a detailed account of your experience.
We are very sorry to hear about the difficulties you encountered, particularly the unclear shuttle pick-up instructions, the difficulty reaching our team by telephone, and the resulting delay to the start of your family holiday.
We are also concerned by your comments regarding the condition of the vehicle and the circumstances surrounding the insurance charge. We understand your position that you did not consider the insurance purchase voluntary and that you were told it was necessary in order to collect the vehicle. We take concerns regarding insurance requirements and the way optional products are presented very seriously.
Your decision to record the vehicle's condition at collection was prudent, particularly given your comments about the inspection taking place in the dark. We would like to review the vehicle inspection records, your booking terms, and the circumstances surrounding the insurance charge.
Please contact our Customer Care team at customercare@surpricemobility.com with your reservation details, rental agreement, insurance documentation, photographs/video from collection, and any correspondence regarding your complaint. Please do not include sensitive payment information.
We apologize for the frustration and disruption caused and appreciate you bringing these concerns to our attention.
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you very much for your recommendation!
We are delighted to know that you would recommend Surprice Mobility. Your support means a lot to us, and we look forward to welcoming you again in the future!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear David,
Thank you very much for your kind review!
We are delighted to hear that you had such a positive experience with our driver and appreciated his friendly and fun personality. We will be happy to share your kind words with him.
Thank you for choosing Surprice Mobility. We look forward to welcoming you again in the future!
Kind regards,
Surprice Mobility Team
Nikos R super rider and a nice guy
Nikos R super rider and a nice guy
25 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind words! We’re happy to hear that Nikos R. made your journey enjoyable with his friendly and professional service. We hope to welcome you again soon!
Kind regards,
Surprice Mobility Team
The worst car rental experience I've ever had
I strongly advise everyone to stay away from **Surprice Car Rental**.
Our experience was unacceptable from beginning to end.
* When we arrived at Antalya Airport, **nobody came to pick us up**. We waited for **more than three hours**. I had to walk around asking random drivers if they knew where Surprice was. Eventually, one kind driver called the company for us, and **we still had to wait another 1.5 hours**. Instead of getting our rental car around **10:00 PM**, we finally left the office after **1:00 AM**.
* The customer service was extremely unprofessional and unfriendly. The employee's attitude was rude and disrespectful.
* I have rented cars many times around the world using the same credit card without any issues. At Surprice, they repeatedly claimed my credit card would not work. I am convinced they deliberately tried to reject it in order to pressure me into buying their expensive insurance. Interestingly, they later said they could accept a debit card if I purchased their insurance package. This felt like an unfair sales tactic rather than a genuine payment problem.
* The worst part is what happened after returning the car. The vehicle was returned in perfect condition, without any damage or problems. We were told the security deposit would be refunded shortly.
**More than 47 days later, I was still waiting for my deposit.**
When I contacted the company, they admitted in writing that they had internal accounting system problems affecting many customers. That is **their internal problem**, not the customer's. There is absolutely no justification for keeping customers' money for weeks because of internal administrative issues.
This has been, without question, **the worst car rental experience I have ever had**. I will never rent from this company again, and I strongly recommend that anyone considering Surprice choose another rental company unless they want to risk long delays, poor customer service, unnecessary stress, and having their deposit withheld for an unacceptable length of time.
21 June 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
We are truly sorry to hear that your experience fell so far short of the service we aim to provide. Please contact our Customer Care team at customercare@surpricemobility.com so we can review your concerns and assist you directly. We value your feedback and would appreciate the opportunity to restore your confidence in our service.
Kind regards,
Surprice Mobility Team
Great experience at Manchester Airport branch
After a terrible experience at one of their competitors in the same building, where I already had a booking, Chris from the Surprice Manchester Airport branch was amazing. He found me a rental on the spot, explained everything clearly with different options for cars and insurance levels and upon returning the car, there were no issues or bogus claims. He arranged transportation to departures (as their office is a little way from the airport). I would highly recommend this company and will rent from him on my next trip to Manchester.
3 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing such wonderful feedback! We’re glad Chris was able to make your experience smooth and reassuring from start to finish. Your recommendation means a lot to us, and we’ll be happy to welcome you back on your next visit to Manchester.
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We’re glad to hear that Eleni made your experience pleasant with her professional and friendly service. We look forward to welcoming you again soon.
Kind regards,
Surprice Mobility Team
Very nice cars professional fast free…
Very nice cars professional fast free service ride to the airport Eleni was very helpful and professional would recommend this place for everyone!
25 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your wonderful feedback! We’re glad you enjoyed the service and that Eleni was able to assist you professionally. We truly appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
Surprice Mobility Team
Eleni was my representative and she was…
Eleni was my representative and she was really honest and helpful
25 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind words! We’re happy to hear that Eleni was helpful and made your experience a positive one. We look forward to welcoming you again soon.
Kind regards,
Surprice Mobility Team
This car rental place overcharges after…
This car rental place overcharges after agreed prices. I booked a rental from this company in May 2026 via expedia for a cheap car for the week for about $150. The day that I picked up the rental they charged my card an additional $600 with no notification. I disputed with the credit card company. The day that I returned the vehicle, the company denied knowing anything about the $600. Prior to leaving for the airport, the chaffeur had me complete a review saying they were awesome and giving names (so do not give props if you see similar reviews). 3 months later the company came back at my credit card company for another $400. I tried to call the car company a couple of times but they do not answer the phone. Heed this warning: you are better off going with a more well known company.
5 May 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
We are sorry to learn that your experience did not meet your expectations. Please contact our Customer Care team at customercare@surpricemobility.com so we can review your concerns and assist you appropriately. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Surprice Mobility Team
Great vibe:)
24 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your cheerful note. We are glad you enjoyed the positive atmosphere and seamless experience with our team, and we look forward to serving you again soon!
Kind Regards,
Surprice Mobility Team
Great vibe:)
24 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your review. We are happy to know that you enjoyed your experience with us, and we look forward to welcoming you back on your next trip!
Kind Regards,
Surprice Mobility Team
Great experience
Great experience, Nikos is a very friendly and accommodating driver. The car they gave us was in mint condition
24 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your review. We are happy to hear that Nikos took such good care of you and that you enjoyed the condition of your vehicle. We look forward to welcoming you back on your next trip!
Kind Regards,
Surprice Mobility Team
Poorly organised service
Poorly organised service. An excessive 1.5-hour delay at collection, apparently because only one member of staff was managing everything. The office is small, shared with another business and not at the Olbia airport. I booked Toyota Yaris but was given Seat Arona. Limited English made communication extremely difficult.
9 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and delays you experienced during your vehicle collection. Please reach out to us at customercare@surpricemobility.com so we can look into this matter further. We hope to have the opportunity to provide you with a much better experience in the future.
Kind Regards,
Surprice Mobility Team
Clean car and good transport to the…
Clean car and good transport to the airport by David.
24 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Stylianos,
Thank you very much for your kind review!
We are delighted to hear that you were happy with the cleanliness of the car and the airport transfer provided by David. We will be happy to share your positive feedback with him.
Thank you for choosing Surprice Mobility. We look forward to welcoming you again in the future!
Kind regards,
Surprice Mobility Team
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