Superlec Direct Reviews 14,036

•

4.2

Electronics Store

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Review summary

Created with AI, based on recent reviews

Considering 3,068 reviews, reviewers had a great experience with this company. Customers frequently praise the company for its excellent products and competitive pricing, often noting that items are significantly cheaper than elsewhere. Many people highlight the prompt delivery service and the overall efficiency of their experience, with orders arriving quickly and as expected. The customer service is also consistently described as helpful and responsive. However, some customers were dissatisfied with aspects of the delivery service, mentioning delays or issues with couriers finding addresses. A few reviewers also experienced problems with incorrect or missing items in their orders, and some noted that the packaging could be improved.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy online ordering process,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and unbeatable pricing. Many... See more

Service

People report positive experiences with service. Many consumers praise the fast and efficient service, with... See more

Reviews shaping this summary

Excellent products at a great price, easy ordering and collection. There was 1 wrong item when I opened my package. I didn't bother to change it as the trip back would cost more than the wrong item.... See more

Company replied

Order and product quality went as expected (Good!) However the delivery company failed to deliver on the date suggested. I had to contact the delivery company to chase, it turned up the day after..... See more

Although the item I ordered wasn't in stock, they managed to supply an alternative which arrived promptly. The sales staff were very helpful and courteous.

Company replied

Good service, only let down by delivery times. Would order more if delivery was quicker. Ordered materials on bank holiday Monday expecting a Tuesday pm dispatch for delivery Wednesday or Thursday, an... See more

Company details

Electronics Store

Written by the company

Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.

Contact info

1 Barton Road, Riverside Park, TS2 1RX, Middlesbrough, United Kingdom
01642266013
sales@superlecdirect.com
www.superlecdirect.com

4.2

Great

14K reviews

5-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 5, 2026

Item out of stock, still waiting for a refund

Ordered a new smoke alarm & got a phone call a few days later saying it's out of stock & asked if I would like a refund or to wait for stock to come back in, I selected refund. It's been over a week & still now refund.
Overall the service on the phone was great but im still waiting for a refund & not sure why it was available to order online if there was no stock in the first place.

24 April 2026

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

May 5, 2026

Excellent service

Prompt delivery and a good range of products.
An accidental wrong item was sent last order, but this was quickly and professionally rectified and a replacement sent out the same day. A++ service.

24 April 2026

Reply from Superlec Direct

6 days ago

We're happy to hear that you appreciate our prompt delivery and product range. We appreciate your positive feedback regarding how we addressed the error in your recent order. It's great to know we could resolve it quickly for you.

May 4, 2026

23 April 2026

Reply from Superlec Direct

6 days ago

We appreciate your feedback and are glad the ordering process was easy. We are sorry an incorrect item was included in your package. We'll review our processes to prevent this in the future.

May 3, 2026

Good service overall

Good price, delivered on time.

23 April 2026

Reply from Superlec Direct

May 5, 2026

Thanks for the five-star review!

May 3, 2026

I received what I ordered in good time…

I received what I ordered in good time and in good order. That’s not a given theses days! Would purchase again.

20 April 2026

Reply from Superlec Direct

May 5, 2026

Thanks for the amazing review!

May 3, 2026

Everything I ordered arrived on time…

Everything I ordered arrived on time and was delivered to a neighbour while I was out. Excellent service.

22 April 2026

Reply from Superlec Direct

May 5, 2026

We're happy to hear that your order arrived on time. We appreciate your positive feedback regarding the delivery to your neighbour while you were out; thank you!

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