Superlec Direct Reviews 14,022

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 3,064 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that items arrive promptly and often sooner than expected. People are also very satisfied with the quality of the products and the competitive pricing, frequently finding better deals than on other sites. The overall service is highly regarded, with many consumers appreciating the helpful staff and efficient processes. However, some people were dissatisfied with their orders, experiencing issues such as incorrect or missing items. There were also occasional complaints about the delivery process, with some customers reporting delays or difficulties with courier services.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and quick... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Order

Users describe ambiguous interactions with order. While some customers praise quick delivery, with orders... See more

Price

Reviewers mention positive feedback about price, with many customers praising the good and competitive... See more

Service

Clients share positive opinions on service, frequently highlighting quick and efficient service, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although the item I ordered wasn't in stock, they managed to supply an alternative which arrived promptly. The sales staff were very helpful and courteous.

Company replied

Rated 4 out of 5 stars

Excellent products at a great price, easy ordering and collection. There was 1 wrong item when I opened my package. I didn't bother to change it as the trip back would cost more than the wrong item.... See more

Company replied

Rated 4 out of 5 stars

Order came on time, easy process for buying but not the same product as advertised. I was given the new version of an RCD. Stop advertising older products if you can't supply them. Other than that it... See more

Company replied

Rated 5 out of 5 stars

My enquiry regarding stock, suitability and price was answered without delay. Confirmation on delivery was precise and correct. The prices shown for other items that may be used in the future bettered... See more

Company replied



Company details

  1. Electronics Store

Written by the company

Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.


Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

5-star
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Rated 5 out of 5 stars

Good customer service

A couple of items were damaged when unpackaged. Replacements were quickly sent out and arrived safely.

30 April 2026
Superlec Direct logo

Reply from Superlec Direct

We appreciate you taking the time to share your experience. We are happy to hear that the replacements were sent quickly and arrived in good condition.

Rated 5 out of 5 stars

easy transaction

easy transaction, prompt delivery as promised. Goods easy to install.Thank you

28 April 2026
Superlec Direct logo

Reply from Superlec Direct

We appreciate your positive feedback! We are happy to hear the transaction was easy, the delivery was prompt, and the goods were easy to install.

Rated 5 out of 5 stars

Great cable

Great cable, cut to specific length and delivered promptly.

29 April 2026
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Reply from Superlec Direct

Thanks for the five-star review!

Rated 1 out of 5 stars

Still waiting for delivery

Still waiting for delivery

29 April 2026
Superlec Direct logo

Reply from Superlec Direct

Good afternoon Alan,

I have taken a look into your order and can see this was delivered on the 1st of May (Delivered by your side door) when we have contacted DPD they have informed us you have special instructions with them to leave by the side door if not in. If you no longer want this to be the case please contact DPD and they will be able to remove this from your address.

Rated 5 out of 5 stars

Easy to order

Easy to order, great selection, extra fast delivery.

29 April 2026
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Reply from Superlec Direct

We're happy to hear that ordering was easy, that you liked our selection, and that delivery was extra fast. Thanks!

Rated 5 out of 5 stars

Excellent products at good prices and…

Excellent products at good prices and very quick delivery will definitely be using superlec direct again

29 April 2026
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Reply from Superlec Direct

We're happy to hear you received excellent products at good prices with very quick delivery. Thank you for your positive review; we appreciate your order!

Rated 1 out of 5 stars
Superlec Direct logo

Reply from Superlec Direct

Good afternoon James,

It was good speaking to yourself on the phone as discussed i am very glad we have managed to resolve this issue. If you do need any further assistance from ourselves please do let us know

Rated 5 out of 5 stars

Good service

Good service, quality product, very happy

28 April 2026
Superlec Direct logo

Reply from Superlec Direct

We appreciate you sharing your positive experience! We are very pleased that you were happy with our service and product quality.

Rated 1 out of 5 stars

Poor service

Poor service. Items not posted for over a week and that's after I contacted them to ask for an update. Still waiting after 10 days.
Extremely poor communication, as in nothing other than an invoice.

28 April 2026
Superlec Direct logo

Reply from Superlec Direct

Good afternoon Aled,

I can see you have spoken to a member of our team today and you have requested this to be left in a safe place. We have contacted the courier and requested they do this.

Rated 5 out of 5 stars

very pleased with the service

very pleased with the service , best price good delivery

27 April 2026
Superlec Direct logo

Reply from Superlec Direct

We're happy to hear that you were very pleased with our service, price, and delivery. We appreciate your positive review and thank you!

Rated 5 out of 5 stars

Good prices

Good prices, good choice generaly the first place I go to get supplies as they have it all in one place.

28 April 2026
Superlec Direct logo

Reply from Superlec Direct

Thanks for the wonderful review!

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