Although the item I ordered wasn't in stock, they managed to supply an alternative which arrived promptly. The sales staff were very helpful and courteous.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent products at a great price, easy ordering and collection. There was 1 wrong item when I opened my package. I didn't bother to change it as the trip back would cost more than the wrong item.... See more
Company replied
Order came on time, easy process for buying but not the same product as advertised. I was given the new version of an RCD. Stop advertising older products if you can't supply them. Other than that it... See more
Company replied
My enquiry regarding stock, suitability and price was answered without delay. Confirmation on delivery was precise and correct. The prices shown for other items that may be used in the future bettered... See more
Company replied
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Company details
Written by the company
Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.
Contact info
1 Barton Road, Riverside Park, TS2 1RX, Middlesbrough, United Kingdom
- 01642266013
- sales@superlecdirect.com
- www.superlecdirect.com
4.2
Great
14K reviews
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Brilliant fast service no nonense
28 April 2026
Reply from Superlec Direct
Thanks for the five-star review!
Good customer service
A couple of items were damaged when unpackaged. Replacements were quickly sent out and arrived safely.
30 April 2026
Reply from Superlec Direct
We appreciate you taking the time to share your experience. We are happy to hear that the replacements were sent quickly and arrived in good condition.
easy transaction
easy transaction, prompt delivery as promised. Goods easy to install.Thank you
28 April 2026
Reply from Superlec Direct
We appreciate your positive feedback! We are happy to hear the transaction was easy, the delivery was prompt, and the goods were easy to install.
Reply from Superlec Direct
Thanks for the five-star review!
Reply from Superlec Direct
Good afternoon Alan,
I have taken a look into your order and can see this was delivered on the 1st of May (Delivered by your side door) when we have contacted DPD they have informed us you have special instructions with them to leave by the side door if not in. If you no longer want this to be the case please contact DPD and they will be able to remove this from your address.
Reply from Superlec Direct
We're happy to hear that ordering was easy, that you liked our selection, and that delivery was extra fast. Thanks!
Excellent products at good prices and…
Excellent products at good prices and very quick delivery will definitely be using superlec direct again
29 April 2026
Reply from Superlec Direct
We're happy to hear you received excellent products at good prices with very quick delivery. Thank you for your positive review; we appreciate your order!
wrong materials send
29 April 2026
Reply from Superlec Direct
Good afternoon James,
It was good speaking to yourself on the phone as discussed i am very glad we have managed to resolve this issue. If you do need any further assistance from ourselves please do let us know
Reply from Superlec Direct
Thanks for the five-star review!
Excellent delivery and price but…
Excellent delivery and price but missing and wrong items, I had a reply back by email after reporting the issue and now no response for three days.
28 April 2026
Reply from Superlec Direct
We appreciate you sharing your positive experience! We are very pleased that you were happy with our service and product quality.
Poor service
Poor service. Items not posted for over a week and that's after I contacted them to ask for an update. Still waiting after 10 days.
Extremely poor communication, as in nothing other than an invoice.
28 April 2026
Reply from Superlec Direct
Good afternoon Aled,
I can see you have spoken to a member of our team today and you have requested this to be left in a safe place. We have contacted the courier and requested they do this.
very pleased with the service
very pleased with the service , best price good delivery
27 April 2026
Reply from Superlec Direct
We're happy to hear that you were very pleased with our service, price, and delivery. We appreciate your positive review and thank you!
Good prices
Good prices, good choice generaly the first place I go to get supplies as they have it all in one place.
28 April 2026
Reply from Superlec Direct
Thanks for the wonderful review!
Quick and exactly what I needed
28 April 2026
Reply from Superlec Direct
Thanks for the amazing review!
Reply from Superlec Direct
Thanks for the amazing review!
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