Superfi Reviews 

Very poor communication. My order has taken over a week only one item delivered out of two items. Ordered at the same time. Don't reply to emails.

Been 9 days now sent 4 messages no reply no item but still took £58.00 for item absolute shit company do not use 🤬

ordered car stereo paid for 1 day delivery, it arrived day and a half latter. superfi kept me informed as to delivery. purchase was a "open box" item so was pleased all parts were present and still sealed in the box.

No email confirming canceling of order
No communication customer service need to work on this

Was dubious about buying from Supwrfi for the first time, I have checked the product from unpacking it and seems new and as it should, couple damaged areas on the box but product looks undamaged and new.
Delivery was incredibly fast for next day delivery, I received it first thing AM.
Cannot fault it, will install item soon and let you know how the product fares.

Great product. Delivery took a little longer than other other hifi suppliers I have used.

no hesitation in sending the parcel.placed the order on friday evening and received it sunday afternoon 😵‍💫

Speedy delivery and item was perfect for me.

Very poor service compared to Superfi 5-10 years ago. Item ordered on website, but later told it was out of stock some days later, although no indication on the website stated this was the case.
I replied advising I wanted a refund, whilst also highlighting a £10 postage fee for a 1m optical cable was extortionate.
5 days later and I've still not received a reply not refund.

I bought a set of speaker stands for £170. They arrived faulty and I called support. They told me to take a picture and reply to the order email. I did this and have received no response in 3 days.

Having to resort to this review because despite a few emails and a phone call now i still haven't received my order that was supposed to be delivered weeks ago. Customer service is absolutely shocking

I wanted a CD player at a reasonable price (around £200) and found one to suit my budget.
Ordering was straightforward and delivered within 3 to 4 days. I was updated throughout the order process.
Great service.

I bought a Tangent CD II and Ampster in Dec '23. The CD player was always temperamental but failed totally in the Spring. I returned it, costing £13 postage, and got a replacement; That too, does not work properly. I tried calling Super-fi - the phone rings for a while and goes through to answerphone. I left a message. Left a message via their website. No response to either. I am assuming this company is in financial trouble, as this seems at odds with customer service others report on trustpilot. My advice is buy from here with care....great care. I'm now assuming I've wasted almost £300 (the amp is fine, but pointless without the matching CD player). Super-fi think its fine to ignore warranty issues - in my experience x2 - and I feel I have nowhere to go for a refund. Back to Richer Sounds next time. What a fool I've been.....

Very competitive prices and super fast delivery - what more could you ask for?

Item never arrived, emailed to ask if it had been dispatched, ignored me, deal with this company if you have money to give away and don't really want a product.
Utter rubbish. Disgusting treatment, appalling company.

Great product great delivery looking forward to setting up my speakers

Ordered a Car stereo and it was a fantastic price and the delivery was super fast.

Competitive price, item arrived next day.