First time I purchased from them was from the store in Lakeside near Grays years ago. From that time until now I've purchased over 20 times as far as I can remember, both for me and family & fr... See more
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I have not received a shipping update for over a week and a half now, I have reached out to customer service multiple times with no response.
Superdry is my go to brand for clothing! Always a pleasure to deal with.Express shipping at an affordable price. Thanks.
It is what I expected. I am always happy with Superdry quality. Cool joggers for summer.
Company details
Written by the company
Ispirato dallo spirito di avventura e dalla creazione di prodotti premium in modo sostenibile, Superdry è un entusiasmante marchio contemporaneo che fonde grafiche vintage americane con ispirazione giapponese ed un tocco di stile britannico. I capi sono caratterizzati da tessuti di qualità, autentico look vintage, dettagli unici, fantastiche grafiche disegnate a mano ed ottima sartorialitá. Superdry è fondato sullo stile e lo celebra attraverso cinque opzioni uniche: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X e la sezione Performance Sport. Lo scopo di Superdry è quello di diventare il piú quotato marchio di moda sostenibile del pianeta entro il 2030 e, nel 2021, ha ottenuto numerosi riconoscimenti nel settore tra cui il "Positive Change Award" ai Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.it
- www.superdry.it
3.9
Great
9K reviews
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I have not received a shipping update
I have not received a shipping update for over a week and a half now, I have reached out to customer service multiple times with no response.
30 November 2025
Product not like the web site
The color of the Bermuda shorts I ordered is not the one shown in the photo on the website. The writing on the Bermuda shorts is not orange but white. This is incorrect!
12 July 2025
Cargo short per l’estate fatti bene
9 June 2025
Qualità e design unici
27 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn’t receive the purchase yet.
13 February 2025
Reply from Superdry IT
Hello,
Thank you for leaving us a review. Sadly a delivery to Greece can take up to 10 days to arrive from the day sent due to the distance the parcel has to travel.
Should you not receive this after this period, then please contact us at servizioclienti@superdry.com and we will happily assist you.
Superdry Customer Care
The time of delivery
The time of delivery not is the that was posted in the site. Never beteween 2-4 days... allways 6-10!!
19 August 2024
Superdry is always one of the best…
Superdry is always one of the best websites to purchase online!! Sizes are always accurate!!!
22 July 2024
Reply from Superdry IT
Grazie di condividere la sua esperienza con noi. Ci sforziamo per dare ai nostri clienti una esperienza positiva, ci fa piacere sapere che tutto sia andato bene. Grazie mille per la rassegna ed i commenti. Se le è piaciuto il suo nuovo acquisto, non si dimentichi di lasciare anche una recensione del prodotto.
Excellent! Top Notch
29 January 2024
Ottimale e gentile
7 January 2024
Reply from Superdry IT
Buonasera
Grazie di condividere la sua esperienza con noi. Cerchiamo sempre di fare il nostro meglio per offrire un servizio positivo ai nostri clienti, quindi siamo davvero felice vedere che è andato tutto bene. Grazie mille per la rassegna ed i commenti. Se le è piaciuto il suo nuovo acquisto, non si dimentichi di lasciare anche una recensione del prodotto.
Superdry Customer Care
awesome!!!!!!!
6 January 2024
Reply from Superdry IT
Buonasera
Grazie di condividere la sua esperienza con noi. Cerchiamo sempre di fare il nostro meglio per offrire un servizio positivo ai nostri clienti, quindi siamo davvero felice vedere che è andato tutto bene. Grazie mille per la rassegna ed i commenti. Se le è piaciuto il suo nuovo acquisto, non si dimentichi di lasciare anche una recensione del prodotto.
Superdry Customer Care
First time I purchased from them was…
First time I purchased from them was from the store in Lakeside near Grays years ago.
From that time until now I've purchased over 20 times as far as I can remember, both for me and family & friends.
They never disapoint.
Aldo, would have loved to buy one of their small camping LED lights they have on display in the shop windows. They don't have them for sale :(
8 January 2024
Reply from Superdry IT
Buonasera
Grazie di condividere la sua esperienza con noi. Cerchiamo sempre di fare il nostro meglio per offrire un servizio positivo ai nostri clienti, quindi siamo davvero felice vedere che è andato tutto bene. Grazie mille per la rassegna ed i commenti. Se le è piaciuto il suo nuovo acquisto, non si dimentichi di lasciare anche una recensione del prodotto.
Superdry Customer Care
I love the vintage style
27 September 2023
It is what I expected.
It is what I expected. I am always happy with Superdry quality. Cool joggers for summer.
10 July 2023
Order was not delivered
I have ordered a couple of items as a present and selected shipment to another country (which was available in the website) as a delivery option. After a week of waiting for any update of the delivery, at some point I have received automatic email saying that the items have been returned by recipient because the size wasn’t fitting. However, in this case the items have been never delivered, something happened on the courier side and they have decided to cancel my order without contacting me.
Luckily I got a refund automatically and the customer service (who are very available if contacted!) suggested me to order from another country e-store, so right now I am waiting if the delivery will go fine this time.
However, I have lost more then a week and I surely was very confused seeing such email when the package never arrived.
I hope you could handle this cases better for the future customers. I do love the brand and the quality of the clothes that you offer, but in such exceptional cases maybe it would be better to be contacted directly and have some clarity on why such situation this happened.
19 July 2023
Reply from Superdry IT
Apprezziamo che abbia preso il tempo per revisare la sua recente esperienza con noi. A Superdry vogliamo che i nostri clienti abbiano una esperienza super positiva, ci dispiace molto che non sia andato a buon fine. Grazie di nuovo per il suo feedback. Anche se non era all'altezza delle sue aspettative, cercheremo di apprendere e migliorare.
Superdry Care
Excellent customer care service and a…
Excellent customer care service and a great support received!
Great experience!
Thank you guys
19 May 2023
Efficienti e solerti
9 May 2023
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