Love Superdry, so I'm a bit biased really, always such good quality, staff are always really friendly and helpful. Will def keep going back 🥰

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
I bought a backpack as a Christmas present! I went into the Exeter branch but I was told it was only available online however the assistant said he could order it for me there on the tablet! I had to... See more
Overall pleased with the process of online ordering. Had to return items as required smaller size. Returned items to store and asked if the smaller sizes could be ordered in store for delivery and was... See more
Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gorgeously soft and thick fabric and…
Gorgeously soft and thick fabric and beautiful back print on my tattoo dres/hoodie.
Very helpful and friendly staff too
Disappointed
I purchased a mens gilet 10 days ago and still haven’t received it the delivery company is Evri and the response from them is abysmal l now have to apply for a refund
Really helpful staff
Really helpful staff. The clothing range is always good quality, whether it’s in a sale or not.
The staff was excellent
The staff was excellent—very helpful and polite. The delivery to the store was swift, and the item I received was of good quality.
Ordered in store for delivery
Ordered in store for delivery. Received 4 days later, which is okay by me. Shorts and trousers always a good fit and durable quality.
Bought two tee shirts
Bought two tee shirts on click & collect from Exeter great easy no problems
People are nice
Great fit I love these joggers got them…
Great fit I love these joggers got them in grey cream and blue
Love SuperDry Togs.
I've recently purchased an Everest Puffer from SuperDry as well as some Socks and a T-Shirt, which was on sale. The jacket was incredibly good value and keeps me warm in this cold weather. In my mind all of them are must have items.
Online order/ after store call direct
Online order, no issues at all! This was after calling store direct to see if they had a particular size, not good. Was told "short staffed today, unable to check"
Staff super helpful
I ordered 2 jackets online as couldn’t pick between them. Once I picked one I returned the other to store. The shop assistant couldn’t be more helpful, made me feel really comfortable and helped me find the perfect size.
I tried a small coat on in the shop
I tried a small coat on in the shop , I really liked it, but unfortunately it was to small so ordered a larger size , which arrived by post 4 days later
Fabulous shopping experience
Shopping with superdry was a great experience. Item arrived quickly. Unfortunately it was too large so I called a local shore and they were really helpful and reserved a smaller size for me. The store were lovely but still needed a smaller size. Their refund process was also speedy.
Great delivery service
Great delivery service
Great returns from online purchase to exchange in store.
Refund process is outstanding
Thankyou
Lovely coat
Lovely coat, bought in sale in Exeter store, salesperson was very helpful & friendly.
Customer Service was excellent very…
Customer Service was excellent very helpful staff and friendly which made my shopping experience so much better. I also noticed how the staff were willing to help me when I was trying on the garment .
Nice quality product
Very helpful and friendly staff in…
Very helpful and friendly staff in Exeter branch, makes shopping a pleasure, so important if the high street is to remain open and busy! Well done
After a gap of 3 weeks I have just…
After a gap of 3 weeks I have just exchanged a Christmas Gift at a different Superdry Store without fuss and with politeness. This is why we return time and time again. Thanks to the Exeter staff.
JSS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







