I was served by a very polite young lad on till, name badge Thomas, what an absolute pleasure; great service, and wonderful manners, want to take him round my grandparents. :) Also I'd like to poi... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I visited Superdrug, in Leigh on sea Broadway today looking to get my ears pierced. This was my first piercing so I was very nervous. From the moment my piercing artist Lauren greeted me she made me f... See more
Company replied
I went to the Charlton Superdrug store and I had no idea where anything was and the nice girl called Kay-Leigh helped me out with the things I was looking for. She was nice and really patient with... See more
Company replied
Today I visited Superdrug at Banbury Gateway Retail Park , as I walked in I was greeted by Chloe P , who assisted me around the store and listened to my questions and gave swift answers and great advi... See more
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Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
152K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Pryanka at surbiton
4 August 2026
Unprompted review
Reply from Superdrug
Hi Cristiana,
Thank you so much for a 5* review for Pryanka at the Surbiton branch. It is much appreciated!
I’m going to pass your review on to them, and I’m sure you’ll make their day.
Thanks again,
Marta
Superdrug Customer Care Team
Great experience when I had my brows…
Great experience when I had my brows threaded by Loveleen at Superdrug Albion street Leeds would definitely recommend a visit 😊
4 August 2026
Unprompted review
Reply from Superdrug
Hi Andrea,
Thank you so much for taking the time to let us know that you are pleased with the eyebrow threading service received from Loveleen at the Leeds Albion Street branch. It is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Excellent Service of Worker Saif
Saif at the counter was extremely pleasant, lovely smile and made me feel so welcomed. Sold me nice products on offer and showed me immense respect. Good service from him.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Jo,
Thank you so much for taking the time to let us know that Saif was extremely pleasant, welcoming and provided good service. Your feedback is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5319988 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
5 star Wallington ear piercing visit
We visited the Wallington store to get my 10 year old daughter’s ears pierced. Shirley was brilliant!! She made my daughter feel at ease as it was her first piercing. The whole process was professional and very easy. I’d highly recommend Shirley, she was lovely and very friendly.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Hannah,
Thank you so much for taking the time to let us know how helpful you found Shirley.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Lovely assistant Debbie at West Norwood
I've been visiting the Superdrug branch in West Norwood. There is a beautiful, lovely lady assistant there called Debbie. She is so polite and helpful, and treats me like royalty. I pray she reaches very far in her career.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Cindy,
Thank you so much for taking the time to let us know that you found Debbie at the West Norwood branch lovely, polite and helpful. Your feedback is much appreciated!
I’m going to pass your comments on to Debbie, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Always very welcoming and have a good…
Always very welcoming and have a good sense of humour, i have been a customer for quite a few years, always greeted with a smile, and know most repeat customers by first name, i would recommend these as a chemist, as 90% of the time they will get you ready, if not always a text stating when your meds are ready
5☆ Service
5☆ Customer Relations
Never going anywhere else as nowhere else compares to here (Plymouth)
4 August 2026
Unprompted review
Reply from Superdrug
Hi Craig,
Thank you so much for taking the time to let us know how helpful you found our chemist, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, and the date/time of your visit? Can you also include the reference number 5319974 in your email for me?
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Polly hayes store
Polly hayes store
She helps me a lot ,I didn’t even see that. I met her first time she treated me very nicely and helped me a lot and suggest me foundation and cream according to my skin.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Vaishali,
Thank you so much for taking the time to let us know that Polly at the Hayes branch was nice and helped you find the right foundation and cream for your skin. Your feedback is much appreciated!
I’m going to pass your comments on to Polly, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
I had my eyebrows done by Preeti
I had my eyebrows done by Preeti, and she made me feel completely at ease throughout the appointment. I’m so happy with the end result – she did an amazing job! I would highly recommend her to anyone looking to get their eyebrows done.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Fafi,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5319936?
Many thanks,
Mateusz,
The Superdrug Team
I just bought a sim from Superdrug…
I just bought a sim from Superdrug strand and harshil helped me very well from buying to activating. Thank you harshil.☺️
4 August 2026
Unprompted review
Reply from Superdrug
Hi Zac,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Harshil! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Ear piercing by Maya
Came to get my ears pierced and Maya was excellent with me. She was very friendly and walked me through everything. It was a wonderful customer experience.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Nouvelle,
Thank you so much for taking the time to let us know how helpful you found Maya, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5319896 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Great
Great, friendly and helpful staff all the way through thank you Stratford mall
4 August 2026
Unprompted review
Reply from Superdrug
Hi Achiya,
Thank you so much for taking the time to let us know how helpful you found the store staff in Stratford Mall. I will certainly pass your comments on, as I am sure it will make their day.
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Ragaa in Superdrug Brighton was…
Ragaa in Superdrug Brighton was absolutely fabulous! She helped get my eyebrows even. She was so king and gentle. I can’t wait to return for my next eyebrow threading. 10/10.
Thank you so much
4 August 2026
Unprompted review
Reply from Superdrug
Hi Siobhan,
Thank you so much for taking the time to let us know how helpful you found Ragaa, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, and the date/time of your visit? Can you also include the reference number 5319846 in your email for me?
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Visited the Beauty Studio at Superdrug…
Visited the Beauty Studio at Superdrug Westwood Cross and had my eyebrows threaded by Ruby. Such a lovely young woman. We were talking about other treatments so I had my skin test and went back the next day for an eyebrow tint. So pleased with the result. Will be having eyelash tint there next.
2 August 2026
Unprompted review
Reply from Superdrug
Hi Lesley,
Thank you so much for taking the time to let us know that you are pleased with your eyebrows done by Ruby at the Westwood Cross branch. Your feedback is much appreciated!
I’m going to pass your comments on to Ruby, and I’m sure you’ll make her day.
Hope to see you again for the eyelash tint soon!
Marta
Superdrug Customer Care Team
Really lovely lady Lena for eyebrows and nails
Really lovely lady Lena did eyebrows, so helpful did a really lovely job. Will definitely be back thankyou
4 August 2026
Unprompted review
Reply from Superdrug
Hi Peter,
Thank you so much for taking the time to let us know that you found Lena lovely and helpful. It is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5319830 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Reply from Superdrug
Hi Angela,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5319823?
Many thanks,
Mateusz,
The Superdrug Team
Amazing service in Consett today!
Amazing service in Consett today!! So helpful and informative!!!
4 August 2026
Unprompted review
Reply from Superdrug
Hi Nikki.
Thank you so much for taking the time to let us know that the staff at the Consett branch were helpful, informative, and provided amazing customer service. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Michelle from Mexborough store was very…
Michelle from Mexborough store was very helpful and friendly
4 August 2026
Unprompted review
Reply from Superdrug
Hi Mandy,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Michelle! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
We had a great piercing experience in Superdrug…
We had a great piercing experience in Superdrug Westfield Stratford City. I took my 8 year old daughter to get her ears pierced. Hizelda was really friendly and informative, answering all our questions and putting my daughter at ease. Her colleague Nadia came over to help so they pierced both ears at the same time. My daughter left happy! Great overall experience. Definitely recommend.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Lisa,
Thank you so much for taking the time to let us know how helpful you found Hizelda and Nadia. I will certainly pass your comments on as I am sure it will make their day.
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
Shaun from maghull store was extremely…
Shaun from maghull store was extremely helpful with fragrances. Bent over backwards to get the correct one as I was unsure. Very nice young man .
4 August 2026
Unprompted review
Reply from Superdrug
Hi Val,
Thank you so much for taking the time to let us know that you found Shaun at the Maghull branch nice and extremely helpful in finding the correct fragrance. Your feedback is much appreciated!
I’m going to pass your comments on to Shaun, and I’m sure you’ll make his day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Very helpful staff
Priscilla was very helpful with selecting some make up products. The staff always check in to see if you’re okay. Lovely place.
4 August 2026
Unprompted review
Reply from Superdrug
Hi Precious,
Thank you so much for taking the time to let us know how helpful you found Priscilla, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, and the date/time of your visit? Can you also include the reference number 5319765 in your email for me?
Hope you have a great day.
Thank you,
Megan
Superdrug Customer Care Team
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