Superdrug Reviews 

150,525
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 43,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor. Reviewers frequently highlight the personalized service, where employees take the time to understand needs, offer expert advice, and ensure a comfortable and enjoyable experience. This dedication to customer satisfaction often leads to finding perfect products and receiving excellent service, from beauty advice to piercing services. However, some customers also noted isolated instances of poor staff conduct, describing experiences where they felt treated rudely or encountered unprofessional behavior. A few reviewers mentioned staff appearing uninterested or being accused unfairly, which negatively impacted their shopping experience.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and friendliness of staff... See more

Product

Reviewers mention positive feedback about product, often highlighting the amazing results and the quality of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, outstanding,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the friendly, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We want to say a big thank you to Hayley in the Ormskirk store who was amazing today! This isn’t our local store, we were visiting the area & called in for a few bits. Hayley was very pleasant, profes... See more

Company replied

Rated 5 out of 5 stars

Dear Ginni, I just wanted to say a huge thank you for your amazing help today! As a first-timer, I really appreciated your expert advice and patience in helping me choose the absolute best beauty... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at the Superdrug Thornton heath branch. HAAD was very professional, friendly, and took the time to check my blood pressure while explaining everything clearly and making me fe... See more

Company replied

Rated 5 out of 5 stars

General shopping in Superdrug Ruislip High Street. I regularly get served by Sushma and she is always cheerful and so friendly and helpful, nothing is too much trouble for her. I always think I need... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Perfume Store

Information provided by various external sources

Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35


Contact info

4.9

Excellent

TrustScore 5 out of 5

151K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(150,525)

42,533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had my eyebrows done by Dharati at…

I had my eyebrows done by Dharati at the Superdrug store in Canning Town, and I couldn't be happier with the result! She was incredibly professional, friendly, and made me feel comfortable throughout the appointment. She paid great attention to detail and shaped my eyebrows perfectly—they look natural and suit my face beautifully. I highly recommend Dharati to anyone looking for excellent eyebrow services. Thank you for such a great experience!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I took my daughter to get her second…

I took my daughter to get her second lobe pierced and Jacqui was absolutely amazing with her, so friendly and knowledgeable even changed her 1st love earrings for another pair we bought in store. Highly recommend anyone thinking of getting pierced to do it here

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Prachi was such a wonderful and…

Prachi was such a wonderful and attentive person and had good recommendations for my eyebrows design and shape.
I would definitely recommend visiting the Superdrug store in Woolwich- ask for Prachi. You won’t regret.

25 July 2026
Unprompted review

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