At Swindon Town Centre, Aisha was very lovely, kind, and funny. My first time ear lobe piercing experience had a slight sharp scratch feeling, but quickly gone. She then explained the sanitisation cle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Churchill Square. Lotti assisted me with find products and giving constructive advice. She is a credit to your store and should be rewarded for her kindness and patience. Also on another note maybe... See more
Company replied
I want to thank ‘Alon’ and ‘Owen’ for their amazing customer service and support 🙂 They were both very helpful - Alon helped me sort out my Superdrug Card, whilst Owen fixed my issue regarding... See more
Company replied
Superdrug Tottenham High Street 1631 Tanjina is just the best! I always come to this store for my cosmetic needs and she is extremely helpful and knowledgeable about everything. I’ve been suffering... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
152K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Nasreen at Cranbrook road superdrug was…
Nasreen at Cranbrook road superdrug was super friendly and helpful!!
9 August 2026
Unprompted review
Reply from Superdrug
Hi Darshan,
Thank you so much for taking the time to let us know how helpful you found Nasreen. I’m going to pass your comments on to them, I’m sure you’ll make their day!
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Superdrug Tottenham High Street 1631
Superdrug Tottenham High Street 1631
Tanjina is just the best! I always come to this store for my cosmetic needs and she is extremely helpful and knowledgeable about everything. I’ve been suffering from acne breakouts and she has recommended all the best products that have helped to improve my skin. She’s kind and always so supportive. I enjoy going in there to discover new products because of her.
Thank you! :)
9 August 2026
Unprompted review
Reply from Superdrug
Hi Andrea,
I’m going to pass your comments on to Tanjina. Thank you for taking the time to leave them such a lovely review!
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Michael
Superdrug Customer Care Team
Hizelda
Hizelda. Stratford Westfield . Amazing service absolutely loved it made me feel super comfortable was really easy and quick process
9 August 2026
Unprompted review
Reply from Superdrug
Hi Tasim,
Thank you so much for taking the time to let us know how helpful you found Hizelda. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Amazing brow service
I had my brows done at Superdrug Teesside park today and I’m so pleased with the results. The lady named Preeti was friendly, professional, and took the time to make sure they were shaped exactly how I wanted. She made me feel comfortable throughout and did an amazing job. My brows look fantastic and I’ll definitely be coming back. Thank you!
9 August 2026
Unprompted review
Reply from Superdrug
Hi Grace,
Thank you so much for taking the time to let us know how helpful you found Preeti. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Chaaya from Sutton store helped us…
Chaaya from Sutton store helped us finding the things s very easily and very friendly and excellent customer service.
9 August 2026
Unprompted review
Reply from Superdrug
Hi YS Jeleepan,
Thank you so much for taking the time to let us know how helpful you found Chayya. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Saint johns have really good customer…
Saint johns have really good customer service! Love tasnia!
9 August 2026
Unprompted review
Reply from Superdrug
Hi Vippy,
Thank you so much for taking the time to let us know how helpful you found Tasnia. I’m going to pass your comments on to them, I’m sure you’ll make their day!
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
The staff is very polite and always…
The staff is very polite and always trying to accommodate to any needs, always looking out for customers; especially with Sawon’s service at the Enfield branch.
9 August 2026
Unprompted review
Reply from Superdrug
Hi there,
Thank you so much for taking the time to let us know how helpful you found Sawon. I’m going to pass your comments on to them, I’m sure you’ll make their day!
Hope you have a great day.
Thank you,
Michael
Superdrug Customer Care Team
Chayya at the Sutton store was…
Chayya at the Sutton store was AMAZING!! The customer service we received from her was stunning!! 🩷🩷🩷
9 August 2026
Unprompted review
Reply from Superdrug
Hi There,
Thank you so much for taking the time to let us know how helpful you found Chayya. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Brilliant experience.
I wanted to thank Lynz in the Bloomfields shopping centre for making my day!
I popped into Superdrug while I was waiting for my daughter on Saturday and I overheard Lynz singing while she was working. I commented that it was nice to see someone so happy at their job! She laughed and was a little embarrassed but then she proceeded to complement me on my dress which, though she wouldn't have known really made me feel great. I've recently lost a alot of weight and am slowly regaining my confidence. She was so sincere and just so sweet. When my daughter came to get me, Lynz made a point of waving us off and wishing us a great day.
It's rare to have a stranger leave such a positive impact and I wanted to let you know that I think she's a real asset to your company! I hope you know what you have there, Superdrug!
8 August 2026
Unprompted review
Reply from Superdrug
Hi Lisa,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Lynz! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Chhaya from Sutton store she gave me…
Chhaya from Sutton store she gave me good customer serviçe to choose best perfume
9 August 2026
Unprompted review
Reply from Superdrug
Hi Gustavo,
Thank you so much for taking the time to let us know how helpful you found Chhaya. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Very professional and well done
Very professional, very good and i’m so happy with the outcome!!
Raj in winchester store
9 August 2026
Unprompted review
Reply from Superdrug
Hi Esther,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Raj! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Reply from Superdrug
Hi Nyasha,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5326425?
Many thanks,
Mateusz,
The Superdrug Team
I got my eyebrows threaded by Shazia
I got my eyebrows threaded by Shazia, she was very professional and done my eyesbrows exactly how I want. Highly recommended.
9 August 2026
Unprompted review
Reply from Superdrug
Hi Amna,
Thank you so much for taking the time to let us know how helpful you found Shazia.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5326420" in your email for me?
Hope you have a great day.
Thank you
Chhaya from sutton store was very…
Chhaya from sutton store was very helpful and friendly!
9 August 2026
Unprompted review
Reply from Superdrug
Hi Jodie,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Chhaya! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Preet in Kingston was lovely and my…
Preet in Kingston was lovely and my eyebrows look great!
9 August 2026
Unprompted review
Reply from Superdrug
Hi Anna,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Preet! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Eyebrow threading by Lydia
I had my eyebrows threaded by Lydia and she’s the nicest lady. She’s an expert at what she does as well! Only few people can do threading and I have to say Lydia doesn’t disappoint. I will definitely look for her again.
9 August 2026
Unprompted review
Reply from Superdrug
Hi Julia,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5326401?
Many thanks,
Mateusz,
The Superdrug Team
Great staff. Went into the Gainsborough store this
Went into the Gainsborough store this week. Staff were very friendly. Lady called Karen (red hair) was at the checkout and was incredibly helpfull. Helped me find the items i needed and offered sime great recommendations. Thank you for making the shopping experience so easy
5 August 2026
Unprompted review
Reply from Superdrug
Hi Donna,
Thank you so much for taking the time to let us know how helpful you found the staff. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Amazing customer service from Chhaya in…
Amazing customer service from Chhaya in the Sutton store. We came in with doubts and she cleared everything with such grace and gave us amazing advice.
9 August 2026
Unprompted review
Reply from Superdrug
Hi Vivienne,
Thank you so much for taking the time to let us know how helpful you found Chhaya. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Fantastic staff- fantastic job honestly…
Fantastic staff- fantastic job honestly bringing all the children back for all their ear piercings
9 August 2026
Unprompted review
Reply from Superdrug
Hi Amy,
Thank you so much for taking the time to let us know that you are pleased with the piercing service. It is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address, and the staff member's name? Can you also include the reference number 5326387 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Preet did a lash lift in Kingston
Preet did a lash lift in Kingston, I love the results, they kept me updated throughout the treatment. Would recommend
9 August 2026
Unprompted review
Reply from Superdrug
Hi Ashleigh,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Preet! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
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