Supadance Reviews 2,313

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible experience trying to purchase gift vouchers via the website. The moneys been taken, but no email confirmation that the vouchers are on their way. I then get an email that says "Thanks for sto... See more

Company replied

Rated 3 out of 5 stars

LOVE SUPADANCE! I am a loyal fan of these shoes as I've had many pairs over the years. Customer service is extremely poor though, hence the 3 star experience. Have emailed twice and left a voicemail r... See more

Rated 1 out of 5 stars

Very poor customer service. I bought a pair of shoes online and the size was small, I shipped it back to UK from Dubai requesting a bigger size, the package was received by their side. However, no f... See more

Company replied

Rated 1 out of 5 stars

Having bought my dance shoes from Supadance a few years back I was generally happy with the performance of the shoe despite the felt pulling back quite soon after I used them. The shop... See more

Company details

  1. Shoe Store
  2. Dance Store
  3. Leather Goods Store

Information provided by various external sources

We have been manufacturing ballroom & Latin dance shoes for over 50 years, so we do the thinking and you do the dancing.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GOOD!

First, I bought supadance shoes. It's very comfotable.

28 August 2019
Unprompted review
Rated 4 out of 5 stars

The shoes are fantastic.

The shoes are fantastic, good quality and comfortable. Unfortunately the website is slow and clunky which spoilt the shopping experience. That said would definitely buy more dance wear front Supadance.

4 August 2019
Unprompted review
Rated 5 out of 5 stars

Comfortable as usual

Comfortable as usual. This is my sixth pair of Supadance shoes including 2 pairs of practice shoes. They are different style but they all very comfortable. Even better if the insole is cushioned. Highly recommend Supadance!

4 August 2019
Unprompted review
Rated 5 out of 5 stars

Ladies standard shoes

I’ve been dancing in supadance standard shoes for the last 8 years. I love the quality, balance and fit especially as I have a high arch and narrow feet. Beautiful shoes! and I love how you can customize them!

28 July 2019
Unprompted review
Rated 5 out of 5 stars

Great product :)

Great product, highly recommended:)
Great material, the heels are very stable :) love it

23 July 2019
Unprompted review
Rated 3 out of 5 stars

The quality is good but I received a…

The quality is good but I received a 3/4 shank instead of a half shank which basically makes the shoes unwearable.

22 July 2019
Unprompted review
Supadance logo

Reply from Supadance

Hello,

Thank you for leaving your review. We can see that you have ordered a special order pair - Style 1426 Extra Wide - and we would like to check the ticket number to see exactly how the shoes were made. This is one of our most popular styles and the insole is fitted with a dance regulation shank that allows for good support with required flexibility. We have never encountered a similar comment and would be interested to understand what is happening when you try dancing in them. We have now emailed you for a photo of the box label so we can check the ticket number to see exactly how this pair was made.

We look forward to hearing from you.

Kind Regards,
Supadance Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look