I commissioned my system early January 2022. I used a local installer who has moved away and want to make setting changes as the weather changes. I requested this from SunSynk who immediately did so.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can honestly say that Sunsynk's customer support is second to none. I've got an 8kwSunsynk eco inverter and 10kw of Sunsynk batteries. I'm an electrician so needed information when setting my system... See more
Company replied
Excellent customer support! Needed assistance with my battery timer settings. Called and spoke to an extremely friendly agent in the call center. Was advised to contact the 24/7 chat through the app.... See more
Company replied
Had a pv system fitted through Comtact Solar with EDF, very happy with both, it has Sunsynk inverter and batteries, they have performed very well over the last 6 months that they have been installed.... See more
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Company details
Written by the company
Revolutionising the way we generate, use and store energy! In a world where energy costs are soaring, and governments are turning to renewables as the ultimate solution, we stand at the forefront of this transformative journey. With Sunsynk, you can be confident that our range of solar storage solutions cater to your specific needs - whether you need a large-scale installation or you’re an individual homeowner, we’re here for
Contact info
17 Mulberry Avenue, Turnstone Business Park. , WA80WN, Widnes, United Kingdom
- 01518324300
- customerservices@sunsynk.com
- www.sunsynk.com
4.7
Excellent
408 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CONTACT VIA APP FOR ASSISTANCE ON…
CONTACT VIA APP FOR ASSISTANCE ON TURNING OFF THE NIGHT TIME CHARGING FROM THE GRID DONE INSTANTLY.
ALWAYS FRIENDLY AND HAPPY TO HELP.
5 March 2026
Unprompted review
Reply from Sunsynk
Hi Paul,
Thank you for your 5*star review.
Sunsynk Live Chat Support team pride themselves on providing efficient friendly service to all our customers.
Many thanks
Reply from Sunsynk
Hi There,
Thank you for your 5* star review.
It's very much appreciated.
Many thanks
I asked for inverter firmware upgrades
I asked for inverter firmware upgrades, it was done within 2 hours after requested!instead of waiting the normal within 24hours period.
27 February 2026
Unprompted review
Reply from Sunsynk
Hi Johan,
Thank you for your 5* star review.
It's very much appreciated.
Many thanks
Changes to my inverter settings
Had to wait a few minutes in a queue but then my requests for changes to my settings were implemented immediately.
Thank you for such a great service.
2 March 2026
Unprompted review
Reply from Sunsynk
Hi Geoff,
Thank you for your 5* star review.
Sunsynk pride themselves on customer support.
Many thanks
Anna William rocks
I was assisted by a very kind and quick responding Anna William. Help me understand my systems current fault, how to investigate the issue and resolutions. Problem fixed and very pleased with the outcome!
23 February 2026
Unprompted review
Reply from Sunsynk
Hi Vee,
Thank you for your 5* star review.
Anna is a great asset to the Sunsynk Chat support team.
Many thanks
Brilliant customer support
Brilliant customer support. They really know the product and make setting confusion disappear!
These will be my inverter of choice going forward
7 January 2026
Unprompted review
Reply from Sunsynk
Hi there,
Thank you for your 5* star review.
It's very much appreciated.
Kind regards
Big thank you to Muhammad ashique
18 February 2026
Unprompted review
Reply from Sunsynk
Hi Kevin,
Thank you for you 5* star review.
Muhammad is a valued member of the Chat Support Team.
Many thanks
Reply from Sunsynk
Hi Luckraj,
Thank you for the 5* star review.
It's very much appreciated.
Many thanks
Fantastisk helpful customer service
Fantastisk helpful customer service, and short reply times.
17 February 2026
Unprompted review
Reply from Sunsynk
Hi Christian,
Thank you for your 5* star review.
Sunsynk Chat Support Team pride themselves on efficient customer service.
Many thanks
First time making use of the online…
First time making use of the online chat support. Was pleasantly surprised by the quick acknowledgement by Anna. The interaction was efficient and she responded quickly.Even though she could not resolve the problem, she said she was going to escalate to the IT support team.
12 February 2026
Unprompted review
Reply from Sunsynk
Hi Ashley,
Thank you for your 5* star review.
Anna is a valued member of the Chat Support Team.
Many thanks
Paul Thomas
Paul Thomas - what a great guy! I have just had a solar system installed and there were a few tiny niggles which Paul helped me resolve. I was calling on my electrician’s phone line which isn’t supposed to be used by end users, but Paul went out of his way to still help me. 10/10 service from a brilliant, well spoken, knowledgeable and courteous guy. First impressions of Sun Synk are glowing!!!
11 February 2026
Unprompted review
Reply from Sunsynk
Hi Connor,
Thank you for your 5* star review.
Paul is a valued member of Sunsynk Technical support team.
Many thanks
Easy to access an expert. Absolutely brilliant service.
Easy to access an expert. Absolutely brilliant service
9 February 2026
Unprompted review
Reply from Sunsynk
Hi Geoff,
Thank you for your 5* star review.
It's very much appreciated.
Many thanks
Assistance with sunsynk app on my phone
Thanks for your great assistance Muhammed Ashique. My problem was solved within a sort time. Much appreciated. Regards Ansie
6 February 2026
Unprompted review
Reply from Sunsynk
Hi Ansie,
Thank you for your 5* star review.
Muhammed is a valued member of Sunsynk Chat Support team.
Many thanks
An amazing system with excellent support
We have had the system for a few months now and the support system and analytics is superb. So easy to work with and the data is excellent. The support system lets you fine tune easily.
3 February 2026
Unprompted review
Reply from Sunsynk
Hi Rebecca,
Thank you for 5* star review.
It's great to hear that we are providing you with superb analytics and data and great customer support.
Many thanks
An error on my behalf was resolved very…
An error on my behalf was resolved very quickly and efficiently
2 February 2026
Unprompted review
Reply from Sunsynk
Hi there,
Thank you for the 5 stars.
It's very much appreciated and always happy to help.
Many thanks
Great service and advise
The online chap assisted me quickly and clearly.
Problem sorted in 5 minutes with his advise.
29 January 2026
Unprompted review
Reply from Sunsynk
Morning Adam,
Thank you for your 5* star review.
Sunsynk 24/7 online Chat continue to strive to give great Customer Service.
Many thanks
This was the best decision I ever made
This was the best decision I ever made, everything just work and the call centre and app is first class
28 January 2026
Unprompted review
Reply from Sunsynk
Hi Val,
Thank you for the 5* review.
It's very much appreciated.
Many thanks
Customer service excellent sent a youtube link to help
Recently had storage battery fitted and the day after we changed internet provider. I contacted the company who fitted the system. They wasted £160 per call out flat rate. Then per hour£50. I did not want to pat this just to link my wifi to the system. I left it for awhile thencontacted Sunsynk. Customer service. They sent me a you tube video explaining fully how to do it. Problem solved . Thankyou
23 January 2026
Unprompted review
Reply from Sunsynk
Morning Julie,
Thank you for your 5* star review.
It's very much appreciated.
Many thanks
Joy
Quick response and resolution.
Customer Service responded very quickly and our agent, Anna, resolved the issue we had quickly and concisely taking our feedback onboard.
21 January 2026
Unprompted review
Reply from Sunsynk
Hi Mark,
Thank you for your 5* star review.
Anna is a valued member of the Live Chat support team.
Many thanks
Hi Just spoken to Paul in tech support…
Hi Just spoken to Paul in tech support who was extremely helpful and knowledgeable. It was a pleasure to speak to someone who was brilliant and resolved a technical issue with my solar panel inverter and battery in seconds. He is a credit to the Sunsynk company
19 January 2026
Unprompted review
Reply from Sunsynk
Hi Ken,
Thank you for your 5* star review.
Paul is a great asset to the Sunsynk Technical Support team.
Many thanks
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