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Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, most reviewers were let down by their experience overall. Many consumers stated that customer support failed to respond to emails, leaving technical problems unresolved for months. People also struggled with sudden restrictions on downloading songs, missing subscription credits, and unexpected charges on their billing accounts. Some reviewers were happy with the platform's speed and found the generated music surprisingly creative and enjoyable. Users mentioned that the application provides great pleasure for creative projects, offering a fast way to translate musical ideas into reality. Additionally, some customers noted that the underlying technology has strong musical performance abilities when working properly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, with many consumers highlighting the... See more

User experience

Customers consistently note negative experiences with user experience, pointing out that basic features have... See more

Subscription

Users describe negative interactions with subscription plans, highlighting unexpected charges and... See more

Customer service

Clients share negative opinions on customer service, frequently describing it as completely non-existent or... See more

Payment

Customers had negative experiences with payment, reporting that subscriptions continued to be charged even... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been a Suno member for 9 months. Suno struggles mightily to follow instructions when creating new music from an existing demo. For example, I have had to create literally dozens of clips just... See more

Rated 2 out of 5 stars

Signed up for suno AI in December 2025. My only reason was to simply enhance mum own created songs. My first song was exactly how I created it with an enhancement. That was great. The same for the ne... See more

Rated 2 out of 5 stars

It is decent if you want to play with something, but if you have a specific vision for your music, I'd highly suggest looking elsewhere. The longer the song goes, even if generated in chunks via the... See more

Rated 2 out of 5 stars

Frustrating experience. No control, no consistency, and you can’t recreate your own work. Even with the same lyrics, results are completely different. Also had payment issues with no clear exp... See more


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1.6

Bad

TrustScore 1.5 out of 5

811 reviews

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No history of asking for reviews

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1.6

All reviews

(811)

527 reviews in the last 12 months

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Rated 5 out of 5 stars

Extraordinary good.

I've been using SUNO for over two months with a premier plan. After a difficult start due to double billing, the support department has put everything right. I am a composer myself. I process my own music creations in Suno and the result is surprisingly good and original. I work in many different styles from electronic over world to classic. The end result is of extraordinary quality and often transcends reality. The program is also nice to put your own texts such as poems on music. When uploading audio, the program is vigilant in function of plagiarism. In combination with my DAW Fl Studio, Suno is the best thing that has ever happened to me.

31 March 2026
Unprompted review
Rated 4 out of 5 stars

the ability to choose several options…

the ability to choose several options og 1 song is great!
i create videos ads so i use suno to make voiceovers by song!
so i dont know why all this hate comments, i use suno even on free plan!

17 March 2026
Unprompted review
Rated 1 out of 5 stars

90% Useless 100% of the Time!

UPDATE: 25/05/2026 - We are 5 Months without any response from SUNO, at least 80% of my song requests are a muddled mess, poor quality, continue for 7:59 and ends suddenly, AVOID AT ALL COSTS FOR YOUR SANITY!!!!

I haven't heard back from support for over 3 months, here's a list of the issues I'm still having from 9 months ago:

- Doesn't follow styles.
- Doesn't follow lyrics.
- Lyrics either replaced with made up words, sung incorrectly, mispronounced or sung at the wrong section.
- When creating an instrumental only track, lyrics are magically added no matter how you request for them not to be created.
- Strange noises, buzzing sounds, music suddenly gets louder, or lyrics go faint.
- Constantly creates the same song regardless of styles, genres, lyrics, nothing I do changes this, you can request it not to create a Rock song and it will still create a Rock song.
- Credits constantly changing and go missing, one day I have 2,008 (where did the 8 come from?), and the following day without any usage 1755... If I refresh the page, use a different browser... each time without creating a track, credits vanish.
- Swearwords added to lyrics when no swearwords given.
- Creates tracks with Male vocals when Female Vocals requested, and vice versa.
- Can't edit any tracks without it completely changing the song altogether.
- Many tracks end suddenly.

There are many, many more issues than the above but these are the most frequent for now.

JUST TO ADD: I must say, the rare times you get the software to do what you want it to, it is remarkable!

SUNO, hire more customer service staff!!

29 March 2026
Unprompted review
Rated 1 out of 5 stars

Warning Account Staries blocked

Warning: Suno holds 270 song projects hostage (Account Staries)

Since March 3rd, 2026, my artist account "Staries" (Handle: rambaran) has been locked due to a minor age-entry error. Although Suno automatically refunded my subscription fee of $10.99, they are refusing to grant me access to my intellectual property—approximately 270 professional song projects and lyrics.

I have contacted support over 10 times (Agent "Sophie") and have been ignored or met with automated templates for weeks. This is a massive breach of GDPR (Art. 20 - Data Portability).

Official complaints have been filed with the German Data Protection Authority (BayLDA) and the Better Business Bureau (BBB) in Boston. Unlock my account "Staries" (rambaran) now!

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Id pur 0 Stars if i could

Id pur 0 Stars if i could. Absolutely scam artist of a company. NO CUSTOMER SUPPORT AT ALL!! Took money for a cancelled subscription and refused to give a refund.. AVOID LIKE THE PLAGUE!!

20 March 2026
Unprompted review
Rated 2 out of 5 stars

Very poor customer service

This app is a lot of fun. It creates realistic sounding ai songs from the lyrics you provide.

However, I made the mistake of creating a second account and then tried logging back into my original one, which didn’t work.

I have experienced so many issues since then. The communication from their team has been shocking. I was emailing back forth with what was clearly an ai assistant. After many attempts I was finally able to contact a real member of their team which has been equally unhelpful. My account is still active but cannot be recovered and no one seems to know what to do about it.

It’s a brilliant app, just don’t create more than one account or try to contact them!

21 March 2026
Unprompted review
Rated 2 out of 5 stars

I use Suno for my song demos only!

I am a subscriber to Suno. I use the app for my song demos. Only to hear what they sound like before production. My experience is that it always gives you the same voice, same melody, and the two songs it generates each time are identical and glitchy all the way through. If they are worried about people submitting their songs for sale on Spotify or copyright violations, there is no need to worry; they would never make the cut. Nor would the lyrics pass for modern-day lyrics. If people are using Suno to generate a second income, they will fail big time and end up wasting their money!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Money Grab Zero Human Support

Went through AI support and AI told me I needed human and would be be contacted. That never happened and I've never been able to get a human.

Suno is not an honorable company. Their system has bugs and glitches and they are selling a non functioning unvetted system. Release early make better on end user expense. Why are they allowed to continue taking money and not addressing issues directly with their paying consumers. I smell a law suit.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

No customer support.

There is no customer support. I've been waiting for more than one month, but received no help. My account is locked. I'm paying for a service that I can't use. I'm afraid it's a big scam.

17 March 2026
Unprompted review
Rated 2 out of 5 stars

Enshittification

It started good. A pleasant surprise. Then it became better. And then the decline began. It could, but greed won. It declined to that degree that it became a slot machine for noise generation, not music.
It ignores prompts, it “hallucinates”. it decreases volume the longer the song goes, it ads more noise the longer the song goes, and every new iteration seems worse. It´s not control, it´s like feeding a slot machine only to get more noise from every new iteration.
Guess they can fool beginners for a while, but this product is doomed.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. The app claims to make up to 8 minutes of music but it never goes past 4 minutes if lucky! I've reached out to customer service multiple times and literally NO ONE REPLIED EVER!!! I cancelled and will never sign up again.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Suno Ai, I believe it just might be a SCAM!!!

When I first signed up, this program was truly exceptional. Unfortunately, since the lawsuit, its quality has declined sharply. If you’re expecting to get 500 complete, polished song generations, think again. Although the program offers up to 500 generations, the majority are low quality—often featuring strange talking or completely off-key vocals. There are numerous other issues as well.
In reality, you might only end up with one fully usable song from those 500 attempts. Personally, I’ve gone through 3,500 credits and still haven’t finished a single song. I even had to purchase additional credits, and yet I’m still nowhere near completion.

To be honest, I don’t think the Pro subscription is worth the cost. It feels misleading because nowhere on the site does it clearly state that most of the 500 generations won’t be full songs, and that you might end up with only one good track. If they were upfront about this, I doubt many people would pay for it. It really seems like a scam to me.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a one-year subscription

I had a one-year subscription. They canceled it and didn’t refund my money because they said I wasn’t old enough to use their service. I’m 53 years old. Besides, when I paid with my card, which is in the same name, there were no problems at all. This is theft.

Regarding the service itself:
Compared to UDIO, the music created by SUNO sounds flat and monotonous; there is absolutely nothing interesting that touches you in any way. That is actually the smaller problem. The bigger one is the lyrics. I use the Bulgarian language, but SUNO always pronounces the words with a Russian accent, which is DISGUSTING!
It always sounds like a Russian woman singing my songs in broken Bulgarian... just awful.

I will never subscribe again, never!

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Suno is SHIT

Suno is SHIT

Despite getting so much advertisement, the product is complete shit.

I got fooled by the Ads. Honestly, it doesn't follow instructions AT ALL....

I've used it for 1 month and it's real shit. Don't waste your time.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

This isn’t even a beta, it’s broken

I really wanted Suno AI to be a useful music tool, but it fails on almost every level. The AI regularly ignores lyrics and prompt instructions, glitches vocals into robotic nonsense, and often produces unusable output that sounds low‑quality or corrupted. This product makes so many fundamental errors it shouldn’t even be called a beta.

12 March 2026
Unprompted review

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