Would not recommend Suncorp for landlords insurance. I have no prior history of claims over a 10 year period. i put in a claim for malicious damage. The tenants had been asked to vacate as had a dan... See more
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An absolute hostage situation. I tried to make two changes on my policy and it took hours and attempts over three days. Suncorp phone number leads to a labyrinth of options and then it hangs up on me... See more
Put a random block on our business account, absolutely notice or warning. They claim we need to re-identify ourselves and provide documents and information that had already been provided. Payments... See more
And to top off all the bad experiences, when renewal time comes I get a flood of emails for each policy. I pay them, then I get text message reminders, then more emails. The emails and SMS messages... See more
Company details
Information provided by various external sources
Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.
Contact info
Brisbane, Australia
- www.suncorp.com.au
1.5
Bad
128 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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They stole $2,500 from me
They held a deposit for whatever reason (AML? Who knows) and then from that decided to freeze my account.
When I enquired they delayed me with canned responses. In the mean time another 2 deposits came in (from the same person).
They ended up calling the person that made all 3 deposits (1 which was already in my (frozen) account and 2 pending) to confirm that he hadn’t been scammed by me. The person confirmed he was happy for all three deposits to go into my account.
They subsequently unfroze my account but the 2 pending deposits never appeared.
It’s been weeks of me asking where are those deposits and I am not joking when I say this… they repeatedly, email after email tell me they know nothing about an additional 2 deposits! But they called the sender to ask about them!
To this date they refuse to put into my account $2,500 that they KNOW they have and of course the sender has enquired on his end and his bank is saying that they can’t get the money back because Suncorp has the money.
I filed a complaint with AFCA and while awaiting the outcome of this, Suncorp closed my account entirely.
22 April 2021
Unprompted review
I had such a bad experience with this…
I had such a bad experience with this company !
Peter Tran is a very bad worker and this company is showing to the world why Asian's business has a bad influence in Aussie's land!
9 April 2021
Unprompted review
Appalling service and processes.
Appalling service and processes.
4 weeks to approve finance. After settlement no contact, no service, no set up.
Have been left without access to redraw Christmas Eve although told this was all done. Then told it would be 10 working days not something we deal with here. Appalling!!
24 December 2020
Unprompted review
Found them really easy to deal with!
7 July 2020
Unprompted review
Suncorp Carindale continuing terrible service
We are a business customer who passed 1/2 a million through them last year. Went into Carindale in Qld. Not allowed to pass go until i logged into a concierge who allowed me to continue to the teller ( Plural), sat down for 10 min while teller walked to the front, to the back, to her desk, to the front again, to the back. Customer at her table. At this stage i went to the concierge to ask what was going on? Asked her why the bad service for the 4 waiting customers and no help for this poor teller?
I explained that i have already moved my 5 insurances, my auxiliary banking, and went elsewhere for my my credit card, home and bushiness vehicle loans due to terrible face to face service at this branch before. Blond lady didn't care one bit, said oh well. I said i was going to comment online. She said ok sarcastically . So i just left. Went to my auxiliary bank literally next door and was out with my cash in under 4 minutes.
How does this company stay in operation. Absolutely pathetic response. I will be revising our last three accounts with these jokers.
17 March 2020
Unprompted review
Terrible customer service from their…
Terrible customer service from their call center in the Philippines. Couldn't even find my account after asking 20 verification questions, told me 'i had to go to the nearest physical branch to solve a small issue'...
Will be closing my account and moving to a real Bank.
27 August 2019
Unprompted review
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