Subdued Reviews 11,807

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,124 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding many items to be well-made and comfortable. Many also appreciate the aesthetic appeal of the clothing, noting that items often look even better than pictured online. Delivery services are often described as fast and reliable, with some customers receiving their orders quicker than expected. However, some people were dissatisfied with the return policy, citing difficulties with the process, high costs, and a lack of exchange options. There are also mentions of inconsistent sizing across different products, leading to issues with fit. A few customers experienced problems with product durability, such as rhinestones falling off or embroidery not matching the website image. Additionally, some encountered issues with order fulfillment, including lost parcels or receiving incorrect items.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. While some customers praise the great... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of products, with... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with some... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery,... See more

Return policy

Consumers find the return policy to be negative, citing high return fees, often between £9 and £12, and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My daughter loved the jeans when we eventually got the sizing right - we needed to go a size bigger than usual with other brands. Sadly we couldn't do a straight forward swop of one size with another... See more

Company replied

Rated 4 out of 5 stars

Everything was great, the clothes fit perfectly and they looked exactly like I imagined them. The only negative thing was that the shorts with these kind of rhinestones stones lost nearly all of them... See more

Company replied

Rated 4 out of 5 stars

I really like sour clothes and the quality of them, but I do not like, that the sizes are so different and you can’t compare them. For example one pant, that sits perfect is size 34 and then you order... See more

Company replied

Rated 4 out of 5 stars

I've had overall great experiences with subued as i love their clothing and the offers. I am very satisfied with the products. However the deduction of the star is due to the inaccessible return proce... See more

Company replied


Company details

  1. Youth Clothing Store
  2. Jeans Shop
  3. Dress Store
  4. Fashion Accessories Store
  5. Women's Clothing Store

About Subdued

Written by the company

Subdued

Subdued

NUOVI ARRIVI


COLLEZIONE


E-GIFT CARD


PROMO



Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.

Contact info

3.7

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Happy customer

Great quality, fast delivery 👍🏻

2 March 2026
Subdued logo

Reply from Subdued

Hi Nina,
Thank you so much for your review.
We hope to see you again soon on subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

It came early and the service was…

It came early and the service was excellent

Hello I am Maria Nour I got your subdued navy blue hoodie with wings it was excellent

25 February 2026
Subdued logo

Reply from Subdued

Hi Maria,
thanks for your kind review.
Hoping to see you soon at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

Perfect timing

The swetshirt fit perfectly and the package arrived just on time.

16 March 2026
Subdued logo

Reply from Subdued

Hi Danielle,
thank you so much for your kind review.
See you soon at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

Clothes fit perfect

The jeans fit so perfectly i bought 2 jeans so far and they fit so great. No other brand makes jeans like these. Overall they have a lot of pretty clothes some a bit expensive but definitely worth your money.

5 March 2026
Subdued logo

Reply from Subdued

Hi Lydia,
thanks for your kind review.
Hoping to see you again at subdued.com!

Subdued Customer Care

Rated 4 out of 5 stars

Style

The designs are trendy and sometimes iconic.

28 January 2026
Subdued logo

Reply from Subdued

Hi Anna,
thanks for your kind review.
Hoping to see you soon at subdued.com!

Subdued Customer Care

Rated 4 out of 5 stars

Returnd and refunds are handled well

Returnd and refunds are handled well. 4 stars because I think your prices are too high, compared to other brands of approx. the same quality.

25 February 2026
Subdued logo

Reply from Subdued

Hi Goga,
we appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

Good quality

Delivery on time and product in good quality.

4 March 2026
Subdued logo

Reply from Subdued

Hi Dorota,
thanks for your kind review and the 5 stars!
We hope to see you soon at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

All good

As expected, thanks

23 February 2026
Subdued logo

Reply from Subdued

Hi Sergiu,
thanks for your kind review.
We hope to see you soon at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

Subdued no. 1 fan

Quality clothes that feel and look so good on.

2 March 2026
Subdued logo

Reply from Subdued

Hello Hertta,
thank you so much for your review.
We hope to see you again at subdued.com!

Subdued Customer Care

Rated 4 out of 5 stars

Delivery could be regional

Experience was smooth - delivery took a while and would be easier, quicker and cheaper if done from the regional store in Dubai

11 February 2026
Subdued logo

Reply from Subdued

Hi Debanjana,
we appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!

Subdued Customer Care

Rated 1 out of 5 stars

Terrible quality clothes

Terrible quality clothes. Awful website and dreadful returns. Be aware you have to spend £9 to return and must have a printer/close to a a DHL. First time ordering and won't be returning.

13 March 2026
Unprompted review
Subdued logo

Reply from Subdued

Hi Claire,
we're sorry to hear that. You can find our return policy on our website.
If you need further assistance, please don't hesitate to contact us!

Subdued Customer Care

Rated 5 out of 5 stars

Good quality clothing although delivery…

Good quality clothing although delivery was slow took over a week to arrive

26 February 2026
Subdued logo

Reply from Subdued

Hi Lulu,
thank you so much for your review.
Hoping to see you again at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

the shipping was fast

the shipping was fast, the clothes are perfect, fit and stylish
thank you

23 February 2026
Subdued logo

Reply from Subdued

Hi Claire,
thanks for your kind review.
We hope to see you soon at subdued.com!

Subdued Customer Care

Rated 3 out of 5 stars

Return policy Not satisfying

Clothes and prices are good!
Return Policy is not really Consumer-friendly as it is quite expensive to return items.

18 February 2026
Subdued logo

Reply from Subdued

Hello Ivonne,
We’re very sorry to hear that.
If you need any assistance with the return process, please don’t hesitate to contact us!

Subdued Customer Care

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