My daughter loved the jeans when we eventually got the sizing right - we needed to go a size bigger than usual with other brands. Sadly we couldn't do a straight forward swop of one size with another... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivered on time. Good quality material and pleased with the aqua colour. Could have done with a shorter length and apart from waistband there is not much stretch in fabric at top of leg but my gran... See more
Company replied
Everything was great, the clothes fit perfectly and they looked exactly like I imagined them. The only negative thing was that the shorts with these kind of rhinestones stones lost nearly all of them... See more
Company replied
I've had overall great experiences with subued as i love their clothing and the offers. I am very satisfied with the products. However the deduction of the star is due to the inaccessible return proce... See more
Company replied
Company details
About Subdued
Written by the company
|  |
 |
Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- infosubduedshop@subdued.com
- www.subdued.com
3.7
Average
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clothes fit perfect
The jeans fit so perfectly i bought 2 jeans so far and they fit so great. No other brand makes jeans like these. Overall they have a lot of pretty clothes some a bit expensive but definitely worth your money.
5 March 2026
Reply from Subdued
Hi Lydia,
thanks for your kind review.
Hoping to see you again at subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Katya,
thank you so much for your review.
See you again at subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Anna,
thanks for your kind review.
Hoping to see you soon at subdued.com!
Subdued Customer Care
Returnd and refunds are handled well
Returnd and refunds are handled well. 4 stars because I think your prices are too high, compared to other brands of approx. the same quality.
25 February 2026
Reply from Subdued
Hi Goga,
we appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Dorota,
thanks for your kind review and the 5 stars!
We hope to see you soon at subdued.com!
Subdued Customer Care
Reply from Subdued
Hi Sergiu,
thanks for your kind review.
We hope to see you soon at subdued.com!
Subdued Customer Care
Order was delivered earlier than…
Order was delivered earlier than expected - great service
23 February 2026
Reply from Subdued
Hi Margaret,
thank you so much for your kind review.
Hoping to see you soon at subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Hertta,
thank you so much for your review.
We hope to see you again at subdued.com!
Subdued Customer Care
The product was great and came in good…
The product was great and came in good time. Emails are very helpful
23 February 2026
Reply from Subdued
Hi Betsi,
thanks for your kind review.
Hoping to see you soon at subdued.com!
Subdued Customer Care
Delivery could be regional
Experience was smooth - delivery took a while and would be easier, quicker and cheaper if done from the regional store in Dubai
11 February 2026
Reply from Subdued
Hi Debanjana,
we appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!
Subdued Customer Care
Terrible quality clothes
Terrible quality clothes. Awful website and dreadful returns. Be aware you have to spend £9 to return and must have a printer/close to a a DHL. First time ordering and won't be returning.
13 March 2026
Unprompted review
Reply from Subdued
Hi Claire,
we're sorry to hear that. You can find our return policy on our website.
If you need further assistance, please don't hesitate to contact us!
Subdued Customer Care
Good quality clothing although delivery…
Good quality clothing although delivery was slow took over a week to arrive
26 February 2026
Reply from Subdued
Hi Lulu,
thank you so much for your review.
Hoping to see you again at subdued.com!
Subdued Customer Care
the shipping was fast
the shipping was fast, the clothes are perfect, fit and stylish
thank you
23 February 2026
Reply from Subdued
Hi Claire,
thanks for your kind review.
We hope to see you soon at subdued.com!
Subdued Customer Care
Return policy Not satisfying
Clothes and prices are good!
Return Policy is not really Consumer-friendly as it is quite expensive to return items.
18 February 2026
Reply from Subdued
Hello Ivonne,
We’re very sorry to hear that.
If you need any assistance with the return process, please don’t hesitate to contact us!
Subdued Customer Care
Reply from Subdued
Hello Jamie,
thank you very much for your review.
We hope to see you soon at subdued.com!
Subdued Customer Care
The shipping was fast and I love itttt
25 February 2026
Reply from Subdued
Hi Manayer,
thanks for your kind review.
Hoping to see you soon at subdued.com!
Subdued Customer Care
it was quick shipping and packaged very…
it was quick shipping and packaged very well
18 February 2026
Reply from Subdued
Hi Phoebe,
thank you for your kind review and the 5 stars!
Hoping to see you soon at subdued.com!
Subdued Customer Care
Loved the clothes well made got so many…
Loved the clothes well made got so many compliments
17 February 2026
Reply from Subdued
Hello Megan,
thank you very much for your review and the 5 stars!
We hope to see you soon at subdued.com!
Subdued Customer Care
Better return Policy
Better return Policy - can’t return to shop and return is expensive
Thanks for your reply below - how do you propose to change your return policy and costs?
24 February 2026
Reply from Subdued
Hello Sinead,
We’re sorry to hear that you are dissatisfied with our shipping costs. We take your feedback seriously and will review possible improvements.
Subdued Customer Care
Excellent
Efficient ordering & delivery. Excellent quality and good price (sale item)
19 February 2026
Reply from Subdued
Hello Mairead,
thank you very much for your kind review.
We hope to see you soon at subdued.com!
Subdued Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.