We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
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Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41K reviews
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Ref no 14397086 jack s &Dave
Ref no 14397086 jack s &Dave very polite and professional
16 September 2026
Unprompted review
Reply from Severn Trent
Hi Roy,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our team members were very polite and professional. Thank you for sharing your experience.
Kind regards,
Kay- ST Trustpilot Team
Reply from Severn Trent
Stephanie,
We appreciate your feedback.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Hi Kiranpal,
We're delighted to hear that you had such a positive experience. Thank you for taking the time to share your feedback with us; we appreciate it greatly.
Kind regards,
Kay- ST Trustpilot Team
I recently contacted Severn Trent…
I recently contacted Severn Trent regarding my water meter and they arranged for an investigator to attend.
Paul Scott called me around 20 minutes before arriving to let me know he was on his way. He was very professional, polite and thorough throughout the visit.
He carried out all the necessary checks, resolved the issue and took an actual meter reading. I was very impressed with the service and how professionally everything was handled.
Paul was excellent and a credit to Severn Trent. Thank you for the great service!
Reference number: 144405613
16 September 2026
Unprompted review
Reply from Severn Trent
Hi Ali,
We appreciate you sharing your positive experience and giving us a 5-star rating! We're delighted to hear our team member was professional, polite, and thorough, resolving the issue and taking an accurate meter reading. We're glad you were impressed with the service.
Kind regards,
Kay- ST Trustpilot Team
Phoned at 9:20
Phoned at 9:20. The engineer was here by 10:30. Clearly explained what he was going to do. Job 14406755. Thoroughly and methodically worked through his processes. Gave me regular updates and reassurances. Friendly and helpful.
16 September 2026
Unprompted review
Reply from Severn Trent
Hi Mark,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear an engineer arrived quickly, clearly explained the process, and worked thoroughly. We're also pleased they provided regular updates and were friendly and helpful.
Kind regards,
Kay- ST Trustpilot Team
Reply from Severn Trent
Hi Sarah,
We appreciate your positive feedback and the five-star rating! We are glad to hear that you found our service very helpful. Thank you for sharing your experience with us.
Kind regards,
Kay- ST Trustpilot Team
Paul Scott attended promptly to assess…
Paul Scott attended promptly to assess a leak and was very professional and friendly explaining clearly the process from his visit onwards with the different potential options dependent upon what’s found when the road is dug up to investigate. I was most impressed with the service provided by Paul.
16 September 2026
Unprompted review
Reply from Severn Trent
Hi Lynn ,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague was professional and friendly, and clearly explained the process and potential options. We are so pleased you were impressed with the service provided.
Kind regards,
Kay- ST Trustpilot Team
Reply from Severn Trent
Hi,
We appreciate your positive feedback and the five-star rating. We are glad our team member was polite and respectful. Thank you for sharing your experience with us.
Kind regards,
Kay- ST Trustpilot Team
Reading our own meter had been a pain
Reading our own meter had been a pain. Took me 90 mins to locate one of three meters - all covered in soil and foam covers fallen inside. Our meters are a long way up the drive outside. What was more annoying was that the email asking me to read it only had my account number not the serial number, so had to go back into the house to log in - no serial number as per the YouTube video so had to download a bill annd eventually found it. Meter dirty and had to clean with long brushes. Difficult to see with light reflection - had to get a torch and then take photos to enlarge. Positive suggestion to STW - include the meter serial number in the email asking customers to read their own meter.
16 September 2026
Unprompted review
Reply from Severn Trent
Hello,
Thank you for taking the time to leave your feedback. We're sorry to hear that reading your meter was such a frustrating and time-consuming experience. We appreciate how inconvenient it must have been to locate the correct meter, clean it, and take additional steps to obtain the serial number before you could submit your reading.
Your suggestion about including the meter serial number in meter reading reminder emails is particularly helpful, and we'll make sure this feedback is passed on to the relevant team for consideration. We are always looking at ways to make the process simpler and more convenient for our customers.
Thank you also for highlighting the condition and accessibility of the meter locations. Feedback like this helps us understand where customers may be experiencing difficulties and where improvements can be made.
We appreciate you sharing both your experience and your constructive suggestion.
Kind regards,
Afrina - ST Trustpilot Team
Reply from Severn Trent
Hi Eisha,
We're glad you enjoyed your experience. We appreciate your positive feedback.
Kind regards,
Kay- ST Trustpilot Team
Shaun E
Shaun E - 14394788
Shaun visited my home today to investigate a leak. From the moment he turned up at my property he was nothing but polite and professional. He went to great lengths to help me as a costumer. I am very grateful.
16 September 2026
Unprompted review
Reply from Severn Trent
Hi Gem,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was polite and professional, and went to great lengths to help you. Thank you for sharing your positive experience.
Kind regards,
Kay- ST Trustpilot Team
I received good service today external…
I received good service today external tap, cleaned all tap working checked. Thank you
Paul Dennis RF 14404264
16 September 2026
Unprompted review
Reply from Severn Trent
Hey,
We're delighted to hear such wonderful feedback! It's fantastic that you received good service and that the external tap was cleaned and checked. Thank you for your five-star rating!
Kind regards,
- ST Trustpilot Team
Stop valve replacement
Terry Stephens and Scott Giles visited my house for job number 14392706 regarding a boundary stop valve problem. They investigated the issue, determined that a replacement was necessary and expedited the work to suit my requirements. They acted professionally throughout and kept in touch to ensure the works were booked in and carried out as agreed.
16 September 2026
Unprompted review
Reply from Severn Trent
Steve,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members investigated the issue, determined a replacement was necessary, and expedited the work to suit your requirements. We're glad they acted professionally and kept in touch.
Kind regards,
Liv - ST Trustpilot Team
John Neylon was so friendly so polite…
John Neylon was so friendly so polite was easy to talk to and dint take too long to get the job done couldn’t be more grateful for the service.
14405993
16 September 2026
Unprompted review
Reply from Severn Trent
Haydn,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague was friendly, polite, and efficient in getting the job done. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Irfan,
We're delighted to hear that you experienced great service. Thank you for taking the time to share your positive feedback with us; we truly appreciate it.
Kind regards,
Liv - ST Trustpilot Team
Neil 14401770 .
Neil 14401770 .
Iam very happy from the engineer regarding the appointment for today.
And he explained to me thers little drops in the cistern and I would like to look in to my bills because is to high.
I would like to claim for any extra maony been paid.
Thanks kindly regards. Hamid
16 September 2026
Unprompted review
Reply from Severn Trent
Hi Hamid Albishari,
We're pleased to hear about your positive experience with our engineer. We understand your concerns about your bill and are here to help.
Kind regards,
Leo - ST Trustpilot Team
Neil was amazing 🤩 He called me prior…
Neil was amazing 🤩 He called me prior to showing up and was very professional, kept me updated throughout - I’ve got an external leak unfortunately so it’s ongoing but he left his card and kept me updated on what was happening and what to expect next! He’s a credit to Severn Trent! REF Neil 14400522**
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Daniel,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was professional, kept you updated, and explained what to expect next. Thank you for sharing your positive experience.
Kind regards,
- ST Trustpilot Team
Jake came to assess a leak in our…
Jake came to assess a leak in our garden and was very reassuring when he discovered it was actually outside our boundary. He showed true skill, was super polite and kind. He then organised for the leak to be resolved.
9 September 2026
Unprompted review
Reply from Severn Trent
Hey Kellie,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was reassuring, polite, and kind, and showed true skill in resolving the leak.
Kind regards,
- ST Trustpilot Team
Very happy with our visit
Very happy with our visit. Nathan & Tyrone came to review a leak on our meter, very helpful and informative.
Thank you
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Ray,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members were very helpful and informative during their visit to review a leak on your meter. Thank you for sharing your positive experience.
Kind regards,
- ST Trustpilot Team
Paul Statham did an extremely thorough…
Paul Statham did an extremely thorough job clearing our shared sewer blockage. Can't rate him highly enough. Thank you Paul. Job No. 14406400.
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Patrick,
We are delighted to hear our team member did an extremely thorough job clearing your shared sewer blockage. Thank you for your wonderful feedback and five-star rating!
Kind regards,
- ST Trustpilot Team
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