We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
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Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41K reviews
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The guys found our tap in quick time
The guys found our tap in quick time. Booked us in for a meter.
Job ref 14400352
Ian Smith/ Luke Lloyd
15 September 2026
Unprompted review
Reply from Severn Trent
Phillip
We're so glad our team located your tap quickly and efficiently. Thank you for your positive feedback!
Kind regards,
Eithan - ST Trustpilot Team
Ian smith & Luke lloyd
Ian smith & Luke lloyd
14375746
Lads came out to my property this morning , called 10 mins before, very efficient and have explained everything I need to do going forward regarding the leak. Thanks again :)
15 September 2026
Unprompted review
Reply from Severn Trent
Lauren,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members were efficient, called ahead, and clearly explained the necessary steps for your leak. Thank you for sharing your positive experience.
Kind regards,
Eithan - ST Trustpilot Team
Mo Nuur and Paul Scott ref 14395273
Mo Nuur and Paul Scott ref 14395273
Great service
15 September 2026
Unprompted review
Reply from Severn Trent
David,
We're so happy to hear you had a great experience with us. We appreciate your kind words!
Kind regards,
Eithan - ST Trustpilot Team
Thank you to all of the team at severn…
Thank you to all of the team at severn trent water involved in my water leak situation. I had great help from the call handlers and inspector and the repair team came out but special thanks to Matt Griffiths job number 14394957 who took total control of the situation and was so kind and patient and explained everything we needed to do to sort it all out. thank you
12 September 2026
Unprompted review
Reply from Severn Trent
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members provided great help, and we are especially pleased that one of our team members took control of the situation, was kind and patient, and explained everything clearly.
Kind regards,
Eithan - ST Trustpilot Team
Communicative team and very helpful on…
Communicative team and very helpful on site. Neat job, thanks to michael, Jack and Emmanuel job no. 60774988
15 September 2026
Unprompted review
Reply from Severn Trent
Alan,
We appreciate your five-star rating! We are delighted to hear that our team was communicative and very helpful on site, and that the job was neat. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Emilia,
We appreciate your five-star rating and wonderful feedback!
Kind regards,
Liv - ST Trustpilot Team
Ian smith
Ian smith
Luke Lloyd
Great service with pressure
14403441
15 September 2026
Unprompted review
Reply from Severn Trent
Carl,
We are so pleased to hear that you received great service. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Kind regards,
Liv - ST Trustpilot Team
Lovely service from chris ferns ,very…
Lovely service from chris ferns ,very informative very pleasant.
15 September 2026
Unprompted review
Reply from Severn Trent
Letitia,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our colleague provided lovely service and was very informative and pleasant. Thank you for sharing your experience.
Kind regards,
Liv - ST Trustpilot Team
We had an initial visit to a water leak…
We had an initial visit to a water leak outside our property from Dave Crompton. Very clear information given before arrival and the assesment and way forward were clearly described and reassuring.
13 September 2026
Unprompted review
Reply from Severn Trent
Mat,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member provided clear information and a reassuring assessment regarding the water leak.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Sandra,
We appreciate your five-star rating and wonderful feedback!
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Hi Charlene,
We appreciate you taking the time to share your feedback with us. We are always looking for ways to improve our services.
Kind regards,
Anna - ST Trustpilot Team
Professional
Professional, empathetic while explaining very helpful!
14 September 2026
Unprompted review
Reply from Severn Trent
Hi Laura,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our team was professional, empathetic, and very helpful. Thank you for sharing your experience.
Kind regards,
Anna - ST Trustpilot Team
Loss of water supply
ref number 14405397. We were very pleased with the service provided by Lee Bebbington when our stop valve in the road gave way. He repaired it very quickly which was great as we had lost our supply completely.
14 September 2026
Unprompted review
Reply from Severn Trent
Simon,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member repaired your stop valve quickly, especially as you had lost your supply completely. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Emelda was such a very great help to me…
Emelda was such a very great help to me understanding how the water bill works as my first time tenant.
14 September 2026
Unprompted review
Reply from Severn Trent
Abubakar
We're so glad to hear our team provided such helpful assistance in understanding your water bill as a first-time tenant. We appreciate your kind words!
Kind regards,
Liv - ST Trustpilot Team
Big thanks to Luke Travis
Big thanks to Luke Travis (job no - 14376148) Very knowledgeable and made me feel at ease during a very stressful & worrying time. Thanks again Luke 👍🏻
14 September 2026
Unprompted review
Reply from Severn Trent
Dean,
We're delighted to hear about the excellent service you received and that our colleague made you feel at ease during a stressful time. We appreciate your positive feedback and five-star rating!
Kind regards,
Liv - ST Trustpilot Team
Amazing job very helpful job no…
Amazing job very helpful job no 14405059 Paul kam jon
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Helen,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our team member provided such amazing and helpful service. Thank you for sharing your experience.
Kind regards,
Afrina - ST Trustpilot Team
Adam G
Adam G came to our property to clear a communal drain.
His communication was excellent and even took the time to placate the nosey neighbours.
We are very pleased with how quickly this issue was dealt with not only by Severn Trent but also by Adam, who was incredibly professional throughout
Many thanks
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Kerry,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear the issue was dealt with quickly and that our team member was incredibly professional throughout. We are pleased their communication was excellent.
Kind regards,
Afrina - ST Trustpilot Team
Great visit today from Jamie Russell…
Great visit today from Jamie Russell who came round to trace our water as when having a meter fitted a week ago they couldn't find the outside stop tap. Jamie managed to find the tap and due to its age has requested for an excavation team to come out and fit a new one. Jamie was polite and professional throughout and would definitely not mind them coming back to carry out further work if needed, he is a credit to Severn Trent and they are lucky to have him.
Job ref - 14400737
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Callum,
We appreciate you sharing your positive experience and giving us a five-star rating! We're delighted to hear our team member was polite and professional in locating the tap and arranging for its replacement. We're glad they were a credit to our company.
Kind regards,
Afrina - ST Trustpilot Team
Abdul hakeemyar and Karen shepherd…
Abdul hakeemyar and Karen shepherd 14404703 was amazing and talked me through everything they was doing amazing and very helpful
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Michael,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear that our colleagues were amazing and very helpful, and talked you through everything. Thank you for sharing your positive experience.
Kind regards,
Afrina - ST Trustpilot Team
Luke T Review
Luke T came out on Job# 14397984 today! Rang ahead with when he would arrive which is always super helpful when working aswell. He was polite, explained things so clearly and even offered ongoing support if we ever had any further questions or issues. A credit to the business. Thanks for your help Luke
14 September 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member rang ahead, was polite, and clearly explained things. We are pleased they offered ongoing support.
Kind regards,
Afrina - ST Trustpilot Team
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