Stratstone - Porsche Centre Cambridge Reviews 

186
•
TrustScore 4.5 out of 5

4.3

High Street, CB227QD Harston, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service from Carolina Ferreira, she is exceptional. The front of house team at Cambridge are all fantastic, great communication and hospitality. Vehicle was serviced/ repaired t... See more

Rated 3 out of 5 stars

Happy to do the work I was paying for (interim oil service) but the whole reason it was booked in; to replace a microswitch in the drivers door, wasn't investigated fully and not dealt with. With no... See more

Company replied

Rated 5 out of 5 stars

Polite helpful service as always. We changed OPC to Cambridge as the service and booking availability was better than former OPC. Car returned looking clean and smart. All service items done and visua... See more

Company replied

Rated 5 out of 5 stars

Porsche Centre Cambridge delivered exactly the level of service one would expect from a premium brand: professional, attentive and customer-focused. This is in stark contrast to my after-sales ex... See more


Company details

  1. Car Dealer
  2. also in
  3. Car Inspection Station
  4. Car Manufacturer
  5. Car Repair and Maintenance
  6. Oil Change Service
  7. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, including: Aston Martin, BMW, BYD, Ferrari, Jaguar, Land Rover, Mercedes-Benz, MINI, Porsche and smart. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • High Street, CB227QD, Harston, England, United Kingdom

  • 01223 081 183

4.3

Excellent

TrustScore 4.5 out of 5

186 reviews

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4.3

All reviews

(186)

4,560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First visit to the dealership since…

First visit to the dealership since purchasing the car. great welcoming experience where you really felt valued as a customer.

29 July 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Bradley,

We're happy to hear that your first visit with us was a great welcoming experience.

It is wonderful to know that you felt valued as a customer.
Customer Services

Rated 5 out of 5 stars

Great staff make each visit a pleasure

Great staff make each visit a pleasure, new site is fantastic and has a great selection of stock. Staff communication by email and phone is prompt, friendly and efficient.

3 June 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi James,

We appreciate you taking the time to leave us this great feedback.

We're happy to hear that you find our staff and new site fantastic and that our communication is prompt and friendly.

Best wishes,
Customer Services

Rated 4 out of 5 stars
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Roger,

We appreciate your feedback and are so glad to hear that you found our service helpful and positive.

Customer Services

Rated 5 out of 5 stars

Turning poor reliability into excellent service

I have unfortunately had more than my first share of Issues with My cars, But this is where it is important that the brand is not just about the car but about the overall service. My experiences with Cambridge have enabled them to demonstrate what excellent customer services looks like.

1 May 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi,

We appreciate you taking the time to share your experience.

We are happy to hear that our customer service met your expectations during challenging times with your car.

It's great to know we could demonstrate excellent service.
Customer Services

Rated 5 out of 5 stars

All work completed as promised

All work completed as promised. Nice coffee too.

23 May 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi,

We're glad you were satisfied with our work and that you enjoyed our coffee.
Customer Services

Rated 5 out of 5 stars

Very attentative service

Very attentative service - did what they said.

23 May 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Mr De Wolf,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Customer Services

Rated 5 out of 5 stars

Warranty repairs

The repairs were done on my vehicle in a very professional and satisfactory level. Updates were frequent. Replacement car was provided for the duration of the repairs. Awaiting the shipment of parts from Germany was a little frustrating but understandable.

25 May 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Mr Mildren,

We are happy to see that your recent visit to Porsche Centre Cambridge was a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Customer Services

Rated 2 out of 5 stars

Poor communications when my car got…

Poor communications when my car got damaged.

15 May 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hello,

We're sorry to hear that you haven't had a positive experience. If there is anything that we can assist with, please get in touch with us at serice.followup@stratstone.com.

Thank you,
Customer Services

Rated 5 out of 5 stars

Great place

Great place, great team, great experience with parts and service department

15 May 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Chris,

We appreciate your kind words.

We are pleased to hear you had a positive experience with our team and service.

Customer Services

Rated 5 out of 5 stars

Everyone knows their job and is out to…

Everyone knows their job and is out to please making the centre friendly, efficient and welcoming. Nothing is to much of a problem

15 May 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Darren,

We are so happy to hear that you had a positive experience.

We strive to create a welcoming and efficient environment for all our customers.

We appreciate your kind words and will continue to work hard to maintain this standard.

Customer Services

Rated 5 out of 5 stars

The complete service received. The staff so helpful and the Service Manager and Engineers.

My Porsche Boxster. Excellent service and professional and the Staff are great and very friendly and so helpful. I have been back with my Car a few times to have work carried out which has been excellent as usual.

3 April 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi,

We are delighted to hear that you have had such a positive experience with our team and that you have been happy with the work carried out on your Porsche Boxster.

We appreciate your kind words and are glad you were satisfied with the service.
Customer Services

Rated 5 out of 5 stars

This is where I am buying my next Porsche from!

Helpful, responsive, knowledgeable and plenty of coffee and cake. A great team with a great passion for customer service.

29 April 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Adam,

We're so glad to hear that you had a positive experience with our team.

We strive to provide excellent customer service and are happy to know that our efforts were appreciated.

Customer Services

Rated 5 out of 5 stars

Amazing customer service

Everyone that I dealt with during my visit was extremely helpful and professional. Excellent service from Porsche Centre Cambridge.

29 April 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi Gary,

We are delighted to hear that you had a positive experience and found our team helpful and professional.

We appreciate your feedback and are glad you enjoyed your visit to our center.

Customer Services

Rated 5 out of 5 stars

Very efficient and professional

Great service, friendly, knowledgeable team.

29 April 2025
Stratstone - Porsche Centre Cambridge logo

Reply from Stratstone - Porsche Centre Cambridge

Hi,

Thank you for your kind words.

We're glad you had a positive experience with our team.
Customer Services

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