So here we go put a message on here a few months ago the response was email them directly and they would get back to me About my complaint Er no please avoid this company Promise everything del... See more
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We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said... See more
Company replied
Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are... See more
Company replied
I didn't purchase a Mini in the end but Tarran was so helpful, knowledgeable and friendly I had to put a review on. Tarran helped me locate possible cars suitable for me, telling me in detail about e... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Gelderd Motor Park, Gelderd Road, LS12 6EG, Leeds, United Kingdom
- 0113 532 8855
3.2
Average
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent end to end
Excellent end to end. Stephen Rhiannon and the technician team.
26 February 2022
Unprompted review
Reply from Stratstone - MINI Leeds
Hi Jason,
It is wonderful to receive such a positive review!
All the best!
Customer Services
All good except horrible bill at the end
25 February 2022
Reply from Stratstone - MINI Leeds
Hi John,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Real people doing a great job
Real people doing a great job. I visited for recall on my 2011 Mini was surprised how well I was received and looked after during my visit.
20 February 2022
Reply from Stratstone - MINI Leeds
Hello Neil,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Joy!
To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it’s way!
20 February 2022
Reply from Stratstone - MINI Leeds
Hi Marilyn,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.
Have a nice day!
Customer Services
Really helpful staff
Really helpful staff, would definitely use this garage again!
19 February 2022
Unprompted review
Reply from Stratstone - MINI Leeds
Hi Annabelle,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Top notch service today at Stratstone
Top notch service today at Stratstone, Leeds.
Went in to look at new Minis and ordered a Mini Cooper Exclusiv.
Thanks again Paul Rosen (Sales Executive).
9 February 2022
Unprompted review
Reply from Stratstone - MINI Leeds
Hi Phil,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Really good service
Really good service. Kept informed all the way through and received a video of the health check.
8 February 2022
Reply from Stratstone - MINI Leeds
Hello Catherine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Csilla was fantastic
Csilla was fantastic ! Supportive knowledgeable helpful . Kept me up to date at all times. Great service
6 February 2022
Reply from Stratstone - MINI Leeds
Hi,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Very knowledgeable service and sales…
Very knowledgeable service and sales team :)
1 February 2022
Unprompted review
Reply from Stratstone - MINI Leeds
Hi Rhi,
Thank you for choosing the MINI branch in Leeds.
All the best!
Customer Services
They completed a service
They completed a service. Nothing unique and nothing went wrong.
Slow to answer phones though.
1 February 2022
Reply from Stratstone - MINI Leeds
Hi James,
Thank you for the review!
I will be sure to share it with the team here at Mini branch in Leeds.
Take care!
Customer Services
Paul Rosen wasreally good with…
Paul Rosen wasreally good with communication and very pleasant and approachable. He made the car swap experience very easy and stress free.
30 January 2022
Reply from Stratstone - MINI Leeds
Hi Melissa,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Great support with my Car MOT
Great support with my Car MOT and kept up to date with what was required. Car spotless when collected. Great Service .
27 January 2022
Reply from Stratstone - MINI Leeds
Hello,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Exceptional service
Outstanding service as always
Reannan is extremely knowledgeable and so polite , I take pleasure in dealing with Stratstone Leeds branch
26 January 2022
Reply from Stratstone - MINI Leeds
Hi Lucy,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Very good customer sevice
24 January 2022
Reply from Stratstone - MINI Leeds
Hi,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
A great experience and I have an…
A great experience and I have an awesome car. The staff at Leeds really looked after me! Thank you so much
23 January 2022
Reply from Stratstone - MINI Leeds
Hi Vivien,
Thank you for the review!
Your positive rating means a lot to us here at the MINI branch in Leeds.
Customer Services
Very good car and staff.
Very good car.
Very good staff and service.
Very good experience.
Thank you very much.
22 January 2022
Reply from Stratstone - MINI Leeds
Hi Cynthia,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Excellent service
22 January 2022
Reply from Stratstone - MINI Leeds
Hi,
We really appreciate this positive review!
Thanks so much!
Customer Services
Csilla Kelly
Csilla Kelly - did a fantastic job in finding the mini for my daughter and the whole process was excellent - we highly recommend.
10 January 2022
Reply from Stratstone - MINI Leeds
Hi Antony,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Reply from Stratstone - MINI Leeds
Hi Terance,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Reply from Stratstone - MINI Leeds
Hi Ann,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
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