Stratstone - BMW Doncaster Reviews 

Awful communication. I received a notice on the app saying my front tyres needed looking at so I booked in at 9.30. I explained that I would be waiting for the car.
5 hours later I saw my car being brought back into the car park. After another 30 minutes of waiting I enquired at the service desk for an update. They then told me the tyres were ok for another couple of months.
Why not book my car in at 2 o clock if instead of 9.30 if they were going to take 5 hours just to look at it?
My previous car was an Audi and they were brilliant in comparison

My X3 is the first BMW I have ever bought. From buying the car to returning it now for a recall (now 6 months old with 2,200 on the clock) I have found the staff at Stratstone to be exemplary. Nothing has ever been an inconvenience or too much trouble. I have occasionally asked for assistance (so many bells and whistles on the M40I) but it is never a problem. Exemplary says it all.

Great service, helpful staff

Very helpful sales representative answered all my questions and help to pick most suitable car for me. Thank you so much

Great dealership. It's was an absolute pleasure to deal with the team in Doncaster. Everyone was very professional and helpful from the staff to the managers. I genuinely felt like they were going above and beyond to help me with my new purchase. I'm also happy with the price I received for my part exchange. I think it was fair, and they don't try to rip you off like some other dealerships around. I would highly recommend doing business with Stratsrone BMW in Doncaster if you are looking for your next car.

It was a really stress free experience. From the test drive to picking the spec and colour. I was well looked after from start to finish. The sales staff were extremely professional and helpful.

I purchased a lovely car from BMW Stratstone Doncaster. The purchase process was great however...
I PXd a car with them had to chase (multiple times) for
1) The return of my deposit
2) Confirmation they paid the finance off on the PX
3) The new V5C - DVLA confirmed they had NOT been notified so I had to do a form (4 weeks after purchase).
1 star removed for each issue

Overall a great service experience, 1st time at this dealership - car was spotless on pick up which was a nice touch loving the all round lower motoring costs the new 1 series offers!! - After ditching JLR for a more affordable option, all without buyer’s remorse !

Fantastic all through my stay

Craig was fantastic throughout my entire experience with BMW Doncaster. He kept me informed throughout the purchasing process, answered any questions I had, and was happy to communicate directly with my finance provider to ensure all was ready for vehicle pick up. He even came in on his day off to ensure that pick up went smoothly!

He’s been great after the purchase too, helping with a couple of queries I had. Thanks so much Craig.

I recently purchased my BMW from Martin at Stratstone Doncaster.
He was professional and great to deal with.
The whole experience from the road tests , part exchanging my previous car and the new car handover were straight forward and fuss free.

Stratstone BMW Doncaster

Excellent service from beginning to end of the process. I was made to feel comfortable on entrance. The sales exec Craig provided great transparent communication , in addition to talking me through the car features in a clear manner.

Bought a used i3 from Doncaster dealership.(my husbands car)
From start to finish Neil was very good, informative and went out of his way to do the handover on his day off.
Love my car

Easy to book a service, recall and MOT over the phone, including price matching an MOT offer from a different (local) BMW dealership network. Great spec courtesy cars. Minimal waiting time dropping off and picking up my courtesy car, and received a call to update me on their progress at lunchtime as there was a small chance they may not have been able to complete all of the work on the day but not to worry as they did.

Ever so slightly further out than another BMW dealership but keep coming back here due to the service received

I’ve bought two cars from the Doncaster Branch and both times I’ve received excellent customer service. I dealt with Tom when I bought my recent car and he was just brilliant. Keep in regular contact so he doesn’t forget me when he’s looking for me next car. I live about 60 miles away from the Doncaster and whilst there is several BMW dealerships more local. I prefer heading to Doncaster. I recently took my car for its service to Doncaster BMW and yet again received exceptional customer service.

You really can’t get better service from all the departments at this branch. I will certainly be getting in touch when I’m ready to change my car.

Had a great experience purchasing my new (used) car from stratstone Doncaster, dealing with Neil he was very helpful along with his colleagues making me aware of deals I had no idea about.

In Dec 2024 i took my 3rd card from this branch. As always on arrival I was dealt with professionally and offered drinks whilst I wait.

On all occasions both Harvey and Arjuin have been very helpful, great with communication. They sorted literally everything out spot on. The buying and swapping of cars was made so easy and simple by those guys, it was stress free.

Great service all round.

Safety Recall . I received a safety recall for an air bag issue and from start to finish the staff made this so easy booked in really quickly and had an electric X5 although never driven electric so answered all my questions an was a thrill to drive .My car was repaired by the next day so cannot fault the service given

The politeness of the staff and their helpful constitution with any questions asked.
The place was friendly clean and a good coffee 😂

Great customer service and communication. Very help and friendly staff.