Stratstone - BMW Doncaster Reviews 

Always professional and ready to help
Natalie; olivia and kelly were brilliant as always

I always have a great experience at BMW Stratstone, Doncaster, and my recent purchase of a BMW X5 was no exception. From start to finish, Arjun Singh was fantastic, supporting me through the whole process, right up to driving the car out of the showroom.

As someone who has always driven manual cars, I was a little nervous about making the switch to automatic, but Arjun made sure I felt completely confident. He took the time to set everything up for me, patiently explained all the amazing features, and made the whole process smooth and stress-free.

He really went above and beyond, taking care of everything and making it such an enjoyable experience to remember including for my parents. I’m absolutely delighted with both the car and the service I received. I would highly recommend to anyone 🏎️✨

Your used sales team failed to meet basic standards. I bought an M3 for £35,550 with undisclosed cigarette burns in the passenger interior. I trusted the BMW Approved Used process and Stratstone’s own 123-Point Inspection to catch this, but it didn’t. That inspection specifically includes checks for interior trim damage—yet this was missed or ignored. After nearly three weeks, your team arranged a repair that looks like it was done with a glue gun and fabric scraps. I now have a car I don’t want, and you won’t accept a return. Make this right—refund me.

Arrived a Stratsone, receptionist very efficient. I was offered a coffee a then joined by Olivia the service reception agent. The work required was completed on time and Olivia then escorted me to my car.
All in all a very stress free experience, so thanks to all staff I encountered.

Bought my i5 from this dealership excellent customer service ,I was helped by luke Dixon fantastic guy very helpful highly recommend

Fantastic team and a pleasure to deal with, nothing is to much trouble for them to help with, I would recommend this branch of BMW to anyone who wants a high class service before during and after purchasing a car.

Bmw Doncaster service team is really great and helpful. They always look after me and I believe others too. I have only positive experience with them. Specially Natalie and Luisa been looking after me cant expect better than that. And of course other team members been always helpful as Nick, Stacey and Olivia. Really great place to fix your car or buy a new one.

That was very nice and pleasant experience

I've used Stratstone BMW Doncaster for a number of years, but on this specific occasion my car was booked in for a service and MOT.

The whole experience was seamless thanks to the outstandingly friendly and efficient service delivered by Olivia, from the initial check-in, to several updates throughout the day and collection.

I would go so far as to say that Olivia delivered the best customer experience I've ever encountered at a motor dealership.

Satisfied with the service I received from BMW staff from the beginning to the end. I was welcomed by the receptionist when I arrived. The person dealt with the service to my car, Stacy, was super and did excellent job. The manager , Nic, was very helpful. Can’t get a better service than the one I had from BMW team on that day.

Our BMW was in for it's first MOT and a check with brake fluid replacement. We had a loan car arranged without difficulty which was a good start. On reaching the desk we were greeted with a smile, efficiently taking down our name and reasons for visit, and shown us to the seating area, asking us if we would like a drink. While we were waiting, other members of staff asked us if we needed a drink etc. Stacey saw us after a short wait, and was very efficient and friendly. when the vehicle was ready, we received a friendly phone call. Our whole experience was stress free. Thank you to every one at Stratstone.

Recently have done a 4 wheel alignment where Stacy was my go to person, she was super helpful and able to help with any questions that I have had.

Used Stratstone because the service from my previous mechanic was poor.

I expected to pay a little more, and it was. But it was worth doing so for less stress.

Staff responded on the phone and email with all info requested.

All work was done quickly and done well. Service was excellent.

Wouldn't hesitate to use again.

I took my car to Stratstone BMW Doncaster for a check up on a some recall work and a requested repair to be carried out. They were thorough and discovered an additional issue which they also repaired and because this ran over my MOT re-test period, they repaired and MOT'd it at no cost. Stacey Craden the Service Advisor was brilliant. She was helpful, informative and kept me appraised of the work that was being carried out. Absolutely excellent customer service.

Olivea and her team looked after me brilliantly ,let me know wot was happening all the time the car was being worked on, excellent service thankyou

jamie omara and the team were attentive efficient and friendly .it was a good experience buying my bmw from stratstone

Good service and communiction throughout visit especially from Stacey

I had been looking for a used BMW X5 4.0d for a couple of months, the vehicle needed to exceed my expectations. I was in the area, I live in the Midlands, so I took the opportunity to pop into Stratstone at Doncaster, as they had a vehicle I'd seen on line. Receptionist was very friendly and welcoming, even though I'd arrived before the official opening time, I was introduced to Tom. The car had not even been through the usual prep, but I was shown a well looked after low mileage vehicle which fitted the bill perfectly. What I appreciated most, was there was no high pressure sell, even though they were at quarter end, rather a measured approach which is my preference. The deal was concluded in less than 30 minutes, and I picked up my new car today. It was all wrapped up for unveiling, and I was certainly impressed by the finish. Process was simple, regular contact from Tom, who picked me up from the station on the day of collection. Have to say, I was impressed by the whole experience. Thanks

Great service

very pleasant and efficient staff. took an interest . resolved issues.