I would suggest anyone avoids this dealership at all costs. Trying to arrange a courtesy car is essentially impossible; they don't keep records; they don't return calls; they don't follow up to resolv... See more
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See what reviewers are saying
⭐️⭐️⭐️⭐️⭐️ Review: Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless tha... See more
Company replied
My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professio... See more
Company replied
Throughout the repair of our car, we were served by Toby Crew. It was attentive, smooth and friendly communication. He helped us get a loan, as well as a discount on the repair, since the repair of th... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Kinson Drive, B78 3JF, Tamworth, England, United Kingdom
- 01827 952 190
3.4
Average
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Top class customer experience
Top class customer experience, from arranging the service through pick-up and drop off.
30 July 2025
Reply from Stratstone - Audi Tamworth
Hi Mark,
We're happy to hear that you had such a positive experience with our service, from start to finish.
Customer Services
The work and the service from Audi Tamworth
The work and the service from Audi Tamworth was great, it was only let down by the extended warranty team having a backlog of work to authorize my repair due to summer staff shortages. What should have been two days took nearly two weeks.
14 August 2025
Reply from Stratstone - Audi Tamworth
Hello Martin,
We appreciate your feedback and are happy the service was great.
We regret the extended warranty process caused delays due to summer staffing issues.
We'll review this to improve our customer experience.
Customer Services
Professional service support and on time
21 July 2025
Reply from Stratstone - Audi Tamworth
Hi Graham,
We appreciate your positive feedback and are happy you were satisfied with our professional and timely support.
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Julie,
We are so happy to hear that our team was helpful and accommodating!
Customer Services
Needed to speak to Service Department
Needed to speak to Service Department, tried last afternoon,4.00ish. After over 30mins, no reply,gave up. Tried again, Tuesday,3.00ish, still no reply. Had to speak to Sales option and got through. They managed to get hold of Service.
19 August 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hello David,
We apologise for the difficulty you experienced reaching our service department.
Thank you for bringing this to our attention.
We'll review our phone system to improve accessibility.
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Andy,
We appreciate you taking the time to leave us feedback about Toby.
Customer Services
Reply from Stratstone - Audi Tamworth
Hello Eduard,
Thank you for the five stars.
Customer Services
cart rate the experience of this so…
cart rate the experience of this so called garage as after 18 months am still waiting for them to do a recall on my car as they keep cancelling the repair its been 5 weeks now since they last cancelled it saying they will call me the following week and nothing. tried phoning it just ring out. just had a email to say its time to change my car fast enough to send that would never buy a car from tamworth audi utter rubbish after sales.
7 August 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Reply from Stratstone - Audi Tamworth
Hello Rob,
Thank you for the five stars.
Customer Services
The repair of our car
Throughout the repair of our car, we were served by Toby Crew. It was attentive, smooth and friendly communication. He helped us get a loan, as well as a discount on the repair, since the repair of the car turned out to be expensive. We received professional answers to all the questions asked. A wonderful person, with whom it is pleasant to deal in Tamworth Audi, prompt and reliable, pleasant communication, you can not wish for more.
27 June 2025
Reply from Stratstone - Audi Tamworth
Hi Ilona,
Thank you for very much for your review.
Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism.
We hope to see you again in the future.
Kind regards,
Customer Services
Non payment for independent contractor
Did a job 9 months ago for this branch, been chasing up for payment since then, still not been paid and now also ignoring any emails/contact over this issue. Awful experience and would never expect this from a company as big as this.
7 September 2024
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi Aaron,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Excellent and Efficient Service
Excellent and efficient service in helping me buy my new Audi A6. Emran was extremely courteous and helpful, including driving to drop my new car off at my house.
10 June 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi Tom,
We're delighted you found our service excellent and efficient when buying your new Audi A6.
We appreciate your recognition of the courteous and helpful delivery.
Customer Services
Great communications and made us feel…
Great communications and made us feel like valued customers. Very nice and clean showroom and workshops too. Recommended!
16 May 2025
Reply from Stratstone - Audi Tamworth
Hi Grant,
We appreciate you taking the time to share your positive experience.
We're so glad you felt valued and found our showroom and workshops to your liking.
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Jack,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Reply from Stratstone - Audi Tamworth
Hi Shirley,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Bad experience
Don’t usually leave reviews but worst experience ever. I have had Mercedes and BMW’s and this is my first Audi- never again!
2 May 2025
Reply from Stratstone - Audi Tamworth
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Audi Tamworth’s Handling of Urgent Recall
I am deeply dissatisfied with the service I’ve received from Audi Tamworth regarding an urgent recall on my Audi E-Tron GT — a vehicle that is not even 8 months old.
Despite the seriousness of the issue, I have now had two separate appointments cancelled, each of which had been scheduled over a month in advance. The reason given on both occasions? A lack of availability for a courtesy car. Frankly, this is unacceptable.
For a dealership representing a premium brand like Audi, the inability to plan ahead and ensure basic customer support — especially for a safety-critical recall — is shocking. It demonstrates a lack of organisation, customer care, and respect for the time and trust of those who invest in their vehicles.
This isn't a routine maintenance delay — it's an urgent manufacturer recall, visible in my vehicle’s system. Yet Audi Tamworth appears unwilling or unable to prioritise it appropriately. What message does that send to customers about safety and aftersales commitment?
Based on this experience, I have serious doubts about ever purchasing another vehicle from this dealership. A premium price tag should come with premium service — or at the very least, competence. Unfortunately, that has not been my experience here.
25 April 2025
Unprompted review
Reply from Stratstone - Audi Tamworth
Hi Andrew,
We understand your frustration and apologise for the inconvenience you've experienced with your recent recall appointment cancellations. We value your time and understand the importance of addressing safety-related issues promptly.
We strive to provide the best possible customer service and are committed to addressing your concerns. We will investigate this matter further and ensure that appropriate steps are taken to prevent similar situations in the future. We appreciate your feedback and will use it to improve our processes.
Customer Services
Don’t expect great dealer service.
You serviced my car that I’ve had for 6 mths and gave me list of repairs, some was covered by warranty, youve not put a claim for this through as a result I’ve been without a car for 1 week up to now. It’s me chasing you for updates on my vehicle. From a main dealer service poor . I keep getting told someone will call me to discuss my issues but nobody has.
7 May 2025
Reply from Stratstone - Audi Tamworth
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Reply from Stratstone - Audi Tamworth
Hi David,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Huge let down with repair under warranty
Dislike the time frame to get car fixed under warranty, lack of communication, no written apology from manager, very bad experience, Also no courtesy car offered. Come on Audi pull your socks up, you want to look flash, then you should be acting flash and know what your doing, very bad communicating for a big flash company.
2 May 2025
Reply from Stratstone - Audi Tamworth
Hi Natalie,
We understand your frustration with the experience you had.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention, and we will use your feedback to improve our processes.
Customer Services
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