Stratstone - Audi Shrewsbury Reviews 

Wouldn't recommend. Communication poor. Incorrect prices given when payment and work to be done was agreed. Then they changed the price and said work had started so couldn't be stopped even though it took another 9 working days before the car was ready. Then had to find out from government website that car had passed the MOT rather from them. Only put 1 star as had to. ZERO stars actual.

I was tight for time while my car was being serviced and staff ensured service was carried out in time for me to leave for my appointment. Thank you Aaron at Shrewsbury Audi!

To start, my car was booked in with Audi to fix my e-tron flap, which wouldn't open. That went okay, but I was then told the badge had to be removed in the process, and they had ordered the wrong part. They said they would book me in again to get this sorted. Okay, things happen, so I let it go. I booked with them to get it sorted, but they couldn't get me in for a month. I mentioned at the time that I had been having problems with my main beam assist so they said they would look at the problem when I come in, day comes to take car in so I then explain the more indepth of the problem I am having with the car, and then I go away leaving with them all day i then get a phone call about 5 hours later saying Unfortunately they have ordered the wrong part again, the worst part about this is about a week before I got a call from them stating that am I still coming to the appointment I stated yes and I just confirmed on the phone that what happened last time the wrong part was ordered and they reassured me on the phone yes they have got the part in and its all good, and then when I came back to pick up my car they said there was nothing wrong with the headlights, and the engineer came out to me to explain and then I explained again whats happening and they then realised and told me they have been looking at the wrong thing they were looking at the headlights not the pre sense camera, so they then stated okay sorry we will look at the logs of the car the next day and call me first thing the next day, sitting here now no call later i tried calling no answer tried calling every department nothing, and now I have to wait another half a month to get booked in to look at the car again honesty very frustrating

13 hours ago
POOR EXPERIENCE
I Popped a secure deposit on a vehicle i intended to buy at 7.50 am .

After being contacted to confirm this on the train before my requested call..
Confirmed a call and the appointment on Saturday.

Lyndsay then contacted me at 12.50 to say the vehicle had been sold and suggested someone had been filling paperwork out even though I had reserved before opening times.

Poor service and integrity as a Audi branded garage .

Excellent all round service

Very good customer service and went out of their way to assist even when met with unforeseen issues. Helpful and friendly advisors each and every time I called or visited the dealership.

Review keeps getting deleted by dealership. I have included ordered number below. Legit review.
Happy to also provide receipt to Trustpilot

We purchased a Q3

We asked for ambient lights to be added but told for this to be included it was part of the luxury pack which is £1500

After delivery they notice that the light is not included.

We have been in contact to resolve and they have been uninterested

We then find out that the ambient light is an £100 addition and not part of luxury pack.

PAID FOR SOMETHING WE DIDNT WANT AND DID NOT RECEIVE WHAT WE REQUESTED

Also the luxury pack caused vehicle price to then incur luxury car tax.

Totally oversold and profited from. The dealership had been terrible and not responding. Now dealing with head office. I will continue to post these reviews and will be naming and shaming the sales agent.
Absolutely disgusting.

Retired and looking for a nice new car only to be ripped off

They keep deleting these reviews.
For reference purchase date 20 December
Order number 14490346

I live 45 miles from the dealership and was asked to get my car in for a service at 9.00a.m. which I duly did. They didn't look at the car until midday and didn't complete the MOT until 4.00p.m. They didn't even offer to take me into town or somewhere else. After walking around the industrial estate for a few hours I got very bored. Very disappointed in their service and wouldn't recommend them to anyone.

Poor dealership, never pick up the phone. Have zero interest in calling you back. Complaint logged with Audi customer services... several messages left for Service Manger to call me back, still no response... Audi has gone into limp mode on 2 occasions. Now leave me with no choice but to stop the finance on my car, whilst Audi Shrewsbury decide to actually do something...

We had an issue with a new car that Audi dealt with efficiently and they were very helpful in solving our queries

Fast, polite service

Just completed my MOT and service, vehicle was looked after, video inspection was great to see. Most of all Kat J from Service team provided exceptional service.
A++++

Did not deliver what they had promised with no feed back of the work carried out was not sent back to myself in email or requested call back

Great team super helpful

Excellent experience & communication

The customer service was excellent, the cost was way too expensive

Great service from Phil from day one, nothing was anny trouble for him, everyone we met at Shrewsbury Audi was friendly and welcoming. Thank you.

Booking system needs sorted out - more for the customer not at their convenience!

All very good indeed, superb people to deal with - A8 is a superb car and the excellent service from the people in Shrewsbury just puts the icing on the cake.