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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving fake or poor-quality items that did not match descriptions or genuine products. Reviewers also faced significant issues with customer service, often receiving no response to emails or concerns about product authenticity and refunds. Additionally, many people found the return process problematic, being asked to pay for shipping back to China, which contradicted stated policies and made refunds difficult to obtain. However, some customers also noted positive experiences, including fast shipping and efficient service. A few other people also felt that their orders were well-packaged, received free gifts, and found the items to be as described.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers expressing significant... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment over receiving fake... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting that emails go... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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2.6

All reviews

(226)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fair play

Took a while to arrive but they were the only place selling what i wanted, so fair play to them for having it available!!!!

9 October 2025
Rated 5 out of 5 stars

Great service

Great service. Amazing communication. Swift delivery and most impressive the gift included with our purchase. Definitely will buy again!

12 October 2025
Rated 1 out of 5 stars

Fake jellycat

Described as a genuine jellycat, clearly isn't a real jellycat, I wouldn't mind but it costed more than the real ones would and the quality is awful. Tried to contact them with 3 messages. Got no response, just avoid

12 October 2025
Rated 1 out of 5 stars

Do not buy - jellycats are fake

These jellycats are counterfeit. Do not buy. I attempted to cancel my order within 5 minutes of placing it and discovered via the chatbot that cancellations were not permitted. I'm fairly sure this isn't legal. Will be reporting to my bank and attempting to get a refund

12 October 2025
Rated 1 out of 5 stars

FAke jellycat products

This co is selling fake jellycat products. They looks similar but I have a genuine jellycat of the product I bought and this is different. Do not buy from this brand.

12 October 2025
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Such a scam! Fake jelly cats are being sold got in touch for a refund but no reply. Had to go through the bank to get money back and then tried to email me to stop contacting the bank. AVOID AT ALL COSTS

24 October 2025
Unprompted review

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