I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today
Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more
Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more
2.6
Poor
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shame on you guys for selling fake…
Shame on you guys for selling fake product and how dare you ask me to review the purchase experience?????? GO TO HELL
11 October 2025
Jellycat knock offs
Must be really naive. These aren’t genuine but are a fairly accurate representation
13 October 2025
Lovely items I’m very happy with them
Lovely items I’m very happy with them. My daughters will love them for their birthdays and you added a free dragon which is lovely thank you
12 October 2025
Adorable teapot and cup
The teapot and cup were just adorable. Looks great in my kitchen.
9 October 2025
My granddaughter loves her JellyCat
13 October 2025
Great Experience- recommend!
Takes a little while to get to you (too used to 2 day delivery) but well worth it!
And the free gift of a small Jelly Cat was very appreciated!
13 October 2025
Top class service
The fact that i live in England and didn't realise that you didn't. Brill service and got a free item too. Thank you - top class service
13 October 2025
Unfortunately I fell for the scam
Unfortunately I fell for the scam. I was looking for a panda jellycat so was very excited when smudge popped up as in stock.
Jellycats from this website are fake and I wish that I had read the reviews beforehand..very sad mum and little girl.
13 October 2025
Fake!!
Extremely disappointed when it was pointed out to me by my young granddaughter that the item I purchased was a very poor fake. The quality of the item was poor, and it was incorrectly labelled. The different style of bag should have been a red light. Never again!!😡😡
13 October 2025
I would give zero stars but not an…
I would give zero stars but not an option. Wrong tag ear on robe back to front. It does not appear to be real jelly at site
13 October 2025
Excellent!
Excellent!! I purchased for a gift and the recipient will be so excited since these were showing out of stock online. The extra gift was such a nice surprise!! She’ll love them all!!
13 October 2025
Fabulous company
Fabulous company. I was worried these may be fake items but absolutely not. Great delivery time despite distance travelled. Packaged well and my daughter was over the moon with the free gift. I will definitely be ordering again
12 October 2025
Was quick and reliable although item…
Was quick and reliable although item was smaller than expected
11 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.