Bought this bbq because I liked the idea of having 4 cooking options. The first time using it was for a big bbq party and it was a huge success. We smoked pork ribs and used the gas a charcoal side... See more
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Review summary
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Reviews shaping this summary
Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more
I bought a Bio Ethanol stove from them after looking around for a while, apart from a very minor problem on delivery day there service is excellent i didn’t get any updates on delivery times and mid a... See more
Ordering online was easy, the only niggle was I did not hear about delivery until I contacted StovesAreUs by email. I quickly got a reply to say they were waiting for it to come into stock which was 3... See more
Company details
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was great
12 June 2026
Easy Ordering and Communication Process
Really pleased with our parasol base and cover which arrived today. After numerous issues with trying to order directly from the manufacturer, the simple ordering and communication process with StovesAreUs was a welcome change! A special thank you to Karen, who was so helpful over the online chat and assisted with the delivery process - we’re very grateful to have our parasol up for the weekend!
12 June 2026
Unprompted review
This is a scamming company
This is a scamming company. they are trying to get me to pay for two units that they say was delivered. 4 months age. Only one unit was delivered and they raise this 3 month after delivery enough time for our CCTV to have been overwritten. they are relying on a delivery drivers information that does not show two units at my property. I took delivery of one unit. This harassment is not acceptable.
Edit after reply
Your evidence as you put it is two photos of two different labels on the same box not two different boxes or two deliveries. Also the paper work has two items with exactly the same part number and serial number clearly a duplicate line. See you in court
11 June 2026
Unprompted review
Reply from StovesAreUs
To clarify, we are not attempting to charge you for an item you have not received. We were contacted by the manufacturer after their records indicated that two units may have been delivered in error. As part of our investigation, we contacted you to establish the facts and understand what had been received.
We have photographic proof of delivery provided by the carrier for both deliveries, which is why we reached out to discuss the matter. Our intention was simply to clarify the situation, not to cause distress or make assumptions.
Many thanks
StovesAreUs
Cozze 3 door outdoor kitchen 180cm
I purchased the Cozze outdoor three-door kitchen unit with high expectations, but unfortunately the experience was disappointing. The original order was lost by the courier and arrived a day late. More significantly, one of the three boxes supplied contained older stock that was not compatible with the other components or the assembly instructions. I reported the issue immediately, providing photographs to clearly demonstrate the problem. While the customer service team was always polite and courteous, resolving the issue took nearly a month and involved numerous emails and follow-ups before the correct replacement box was finally dispatched. The finished product is satisfactory (if not very time consuming to assemble as instructions are poor) but the delays, inconvenience, and lack of effective resolution mean I cannot recommend this company without reservation.
5 June 2026
Unprompted review
Reply from StovesAreUs
Good morning,
Thank you for your feedback. We sincerely apologise for the courier delay and for the incorrect product being supplied, which led to a lengthy resolution process. While we're pleased you're happy with the finished kitchen unit, we understand the frustration caused by the delays and repeated follow-ups.
Your comments have been shared with our team as we continue to improve our stock control and replacement procedures.
Many thanks
StovesAreUs
Waiting for a bbq cover they have had…
Waiting for a bbq cover they have had the money for 11 days still no cover still no response apperently they are waiting for a supplier if this is a drop ship item it should of been explained before purchase!!
8 June 2026
Unprompted review
Stoves are us
Stoves are us, were very helpful. Also their price match, not only matched price from cheaper supplier, but beat ut by £10.
Contact was excellent through tracking of stove & delivered on time.
Highly reccomend....
3 June 2026
Happy customer.
Easy to order , plenty choice , queries answered, good delivery ...happy customer.
2 June 2026
Great service, lovely fire.
Lovely modern fire looks good with or without heat, great service kept me informed when it would be delivered, it was on time and well packed great value for money. 😊
2 June 2026
Fab company had free mood lighting
Fab company had free mood lighting. The blaze right 1500 luxe fire is honestly unreal amazing. Looks no different to the 3k ones I was looking at
13 May 2026
Ordered 4 separate Sahara outdoor…
Ordered 4 separate Sahara outdoor kitchen units. All 4 units contained majority damaged panels. Stovesareus were unwilling to engage properly to deal with this issue.
4 June 2026
Unprompted review
Reply from StovesAreUs
Good morning,
We're sorry to hear about your experience.
We can confirm that the collection of the items has been arranged. Once the items have been collected and returned to our facility, we will process a full refund as quickly as possible.
Thank you for your patience, and please accept our apologies for any inconvenience caused.
Regards
StovesAreUs
Next day delivery was spot on and the…
Next day delivery was spot on and the driver dropped the pallets at the rear of the property, out of sight. Delivery was in May.
Fire now installed in the recently opened out fire place. All is good.👍
29 May 2026
AVOID this company! Do not buy!
Dropped £4k worth of Traeger equipment on my front door. Given ZERO notice it was coming today. I’m now away for 3 days and they left the item with my visibly 6 month pregnant wife.
This is a typical company that once they have your money, they do not care what happens next. Managment have shown no remorse, not even called me back or even an apology. Complete scum bag!
5 June 2026
Unprompted review
Reply from StovesAreUs
Good afternoon,
We are very sorry to hear about your experience and understand your frustration regarding the delivery of your order.
We have been in contact via email today to confirm that we have arranged replacement parts for the items you did not receive. These should be delivered to you within 3 working days.
Many thanks
StovesAreUs
Fantastic customer service.
I ordered a Double Egg chair and there were some issues with damage. Stoves have been nothing but brilliant resolving the issues for me. Fantastic customer service.
1 June 2026
Quality stoves always delivered within…
Quality stoves always delivered within two days from order. Excellent service.
1 June 2026
Excellent service
3 June 2026
Bbq received quickly but without the…
Bbq received quickly but without the cover. Received an email to say charcoal was delayed. Rang for cover and it was sent promptly. Thought we were missing a part, rang again and spoke to a helpful chap who advised where to look. Would definitely buy from again.
25 May 2026
The barbecue was exactly as advertised…
The barbecue was exactly as advertised and tge delivery was great.
3 June 2026
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