StovesAreUs Reviews 

6,527
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and competitive prices, noting that orders consistently arrive securely packaged, in perfect condition, and often ahead of schedule. People also love the top quality of the products, finding them robust and well-built, alongside receiving wonderful advice and support from knowledgeable staff members. Though some customers experienced minor hiccups, a few people noted occasional communication gaps and delivery delays when waiting for their purchases. Others mentioned receiving damaged items or missing components that required extra time and effort to resolve properly.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, noting that orders frequently arrive quickly and on the... See more

Product

People report positive experiences with product, highlighting great quality, competitive pricing, and items... See more

Service

Customers had positive experiences with service, describing it as efficient, prompt, and friendly. Reviewers... See more

Price

Reviewers highlight positive aspects of price, noting very competitive rates and successful price matches.... See more

Order

Consumers find order to be positive, highlighting that online purchasing is straightforward and convenient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this bbq because I liked the idea of having 4 cooking options. The first time using it was for a big bbq party and it was a huge success. We smoked pork ribs and used the gas a charcoal side... See more

Rated 5 out of 5 stars

Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more

Rated 5 out of 5 stars

I bought a Bio Ethanol stove from them after looking around for a while, apart from a very minor problem on delivery day there service is excellent i didn’t get any updates on delivery times and mid a... See more

Rated 5 out of 5 stars

Ordering online was easy, the only niggle was I did not hear about delivery until I contacted StovesAreUs by email. I quickly got a reply to say they were waiting for it to come into stock which was 3... See more



Company details

  1. Wood Stove Shop
  2. Appliance Store
  3. Fireplace Store
  4. Garden Furniture Shop
  5. Grill Store

Written by the company

UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company

StovesAreUs

Written by the company

Free UK Delivery
For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
Free Next Day Delivery*
FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
Safe and Secure payment options
All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
30 Day Money Back
Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
Free Two Man Delivery
Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
Showroom
We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.

Free Delivery

Free Mainland UK Delivery

Free delivery available to mainland UK

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,527)

822 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% recommend

Had a few questions about different stoves before buying and the chap was extremely helpful. After deciding on purchase, stove arrive promptly and was perfect and at a great price. Would recommend and will definitely use again.

2 June 2026
Rated 4 out of 5 stars

Happy customer

Slight delay in delivery but great communication once I concated to query the delay. On arrival it was really well protected and a great price.

1 June 2026
Rated 4 out of 5 stars

Came with 2 pin plug

Delivered on time and product is strong and well packaged. My only gripe is it came with a 2 pin plug and not a 3 pin and no adapter included. Emailed company and no reply. Have to get electrician to change plug.

4 May 2026
Rated 3 out of 5 stars

Not keeping the customer up to date…

Not keeping the customer up to date with delivery dates.

27 May 2026
StovesAreUs logo

Reply from StovesAreUs

Good morning,

Thank you for your feedback. We apologise for the lack of updates regarding your delivery. We understand the importance of keeping customers informed and will use your comments to improve our communication moving forward.

Many thanks
StovesAreUs

Rated 5 out of 5 stars

Excellent product

Excellent product,I bought it to replace one I had for thirty years,I gave the old one to a friend as the fan had stopped working,it might go on another thirty years.

28 May 2026
Rated 5 out of 5 stars

The set arrived in perfect condition

The set arrived in perfect condition , my sons helped the delivery man put everything in the garage . Then after a cuppa they (my sons not the man) put it together , it was easy to do but they both do that sort of thing in their work anyway . Sorted 😆happy .

27 May 2026

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