Stokers Furniture Reviews 

6,923
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,510 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional quality of the customer service, noting that the team members are consistently polite, incredibly knowledgeable, and always ready to offer professional guidance and helpful advice without ever being pushy. Some people were satisfied with the relaxed atmosphere, appreciating the opportunity to browse the wide selection of furniture at their own pace without feeling rushed. Buyers also mentioned that the spacious showrooms feature an impressive and varied choice of quality products, making the entire purchasing process smooth, straightforward, and pleasant from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product, praising the vast and varied stock of high quality... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and knowledgeable... See more

User experience

Consumers find user experience to be very pleasant, noting a relaxed atmosphere with no unwanted distractions... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time In This store . Excellent choice of stock , spacious floor displays. Different choices of furniture from the run of the mill brands that are I. Every retail park in every city !! When... See more

Rated 5 out of 5 stars

We were greeted by Scott Dupree. We found him to be both knowledgeable about the sofas , polite snd very helpful . He gave us plenty of time to browse the sofas we were interested in and was not push... See more

Rated 5 out of 5 stars

I purchased a Stressless Recliner chair and stool from Stokers Chester on Saturday 8th August. Julie Williams came over to me after I had had a little look around the store. I found her to be friendly... See more

Rated 5 out of 5 stars

Julie was extremely helpful and professional when we visited the store on Saturday. She made the purchase of our new furniture an easy task offering advice on fabrics and pricing The whole proces... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,923)

1,462 reviews in the last 12 months

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Rated 5 out of 5 stars

Peter was a very patient salesperson

Peter was a very patient salesperson. We took over 2 hours to choose a suite - at no point were we rushed or made to feel an inconvenience. Totally professional service, very knowledgeable about the brands, colour combinations, delivery options etc etc. A very pleasant experience.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Returning back to the Southport Stokers…

Returning back to the Southport Stokers store was and has always been a great experience we have always received helpful and profesional service from the staff. Jenny Bedworth was again so helpful in helping us make our purchase for a Windsor Dining Table and chairs which we look forward to useing.
Thanks Jenny you were amazing

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Visited Stokers Chester

Visited Stokers Chester. Very helpful sales person. No pressure to purchase goods and efficient with follow up sales advice. First class furniture.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Good service

We had just as good of a service from Julie Williams for buying extra material for our new sofa as we did when buying our sofa. Will all ways recommend your store because of the service we received from Julie.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Furniture Purchase

I was visiting family in Chester and popped into the store so that I could view a table, I had seen online. Julie Williams was very helpful and knowledgeable and I went on to purchase the table. I rang her, once the table had been delivered and ordered some chairs and, again, she was incredibly helpful and friendly. Even though I live in the South East, I will make any future orders via the Chester branch and would have no hesitation in recommending their wonderful staff.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I went to the Chester store looking for a 3 and 2 seater settee.
I found the store bright and airy with a huge selection to suit everyone's taste.
I couldn't find what I had in mind so asked Steve Wood for help, he wasn't pushy at all, he pointed out what he thought I'd like then left me alone to make my choices. I found him really helpful and knowledgeable and the whole experience was relaxed and friendly.
I ended up getting exactly what I had in my head. I'd definitely recommend Stokers to family and friends.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Stressless sofas

We’re were really pleased with how Andrew Short looked after us. We visited many times to try and decide which sofas we wanted. Andrew was very patient and knowledgeable. He was able to answer all our questions and looked after us very well. We are excited to receive our new sofas.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Visited the store with my elderly…

Visited the store with my elderly father on Tuesday. Martin was very helpful, and careful in his approach to my dad. Great variety of furniture, displayed in a sensible way for dad to access all areas. Offered us a try and see if it fits in your home service too.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

We visited Stokers in Southport to look…

We visited Stokers in Southport to look at small sofas for our kitchen diner. We spoke to Graeme Beresford who was extremely helpful, showing us a number of sofas that fitted our criteria. Graeme was professional and courteous and offered excellent advice and information on the furniture we viewed, giving us samples of material to take home for matching.
On our return to the store we were dealt with by Graeme again who saw us through the sales procedure professionally and then went on to offer advice on rugs which we were considering purchasing.
We have shopped at Stokers for many years and have always been impressed by the courtesy and professionalism of the staff.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

We were having to redecorate and furnish the entire ground floor following a flood. We brought sample wallpaper and carpet to assess options. Sandra in sales was excellent in helping us choose our furniture and fabric colours by reference to our samples

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I went to Stokers Galleries ormskirk to…

I went to Stokers Galleries ormskirk to buy a new rise and recliner armchair. I spoke yo Tracey she was most help full and talked med through all models in the stores and advised me of the best model to meet my requirements. After I placed my order she kept me in form of when it would be delivered. I thoroughly recommend Tracey and Stokers and the delivery team who delivered the chair with great care.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Our new corner sofa was delivered today. Very pleased at first look. Purchasing was easy with contact throughout the wait time with our sales person, Julie Williams.
Delivery was smooth and on time. Glyn and Thorin were efficient and careful.
Thank you very much.

16 June 2026
Unprompted review

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