Stilo&Stile Reviews 

9,964
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,774 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range and excellent quality of products, highlighting the extensive selection of fountain pens, inks, and stationery. Many appreciate the detailed product photos and writing samples provided, which instill confidence in their purchases. The ordering process is described as easy and efficient, with products arriving quickly and securely packaged, often ahead of schedule. Reviewers also commend the prompt and helpful customer service, noting quick response times and effective problem-solving. However, some people mentioned issues with tracking information being vague or not receiving email notifications for order confirmations and shipping updates. A few customers also noted unexpected customs charges despite advertised free shipping, and occasional delivery problems with specific carriers.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality and wide selection of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition and... See more

Service

Customers had positive experiences with service, consistently describing it as quick, great, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought buying from overseas would be a huge, expensive pain with the current administration’s tariff taxes and elimination of duty-free shopping on items under $800 (de minimis). Stilo e Stile... See more

Rated 5 out of 5 stars

Ordering was straight forward and helpful; this was a pre order and thus was offered a discount; got my fountain pen within the stated time frame. It was packed perfectly and thus received in top cond... See more

Rated 5 out of 5 stars

Ordering at Stilo e Stile is always such a good and nice experience! Customer service is really good, packages are sent quickly and secured. Range of products is very nice (especially considering the... See more

Rated 5 out of 5 stars

I'm always happy to make some deal with Stillo &Stille while every time I get good price, fast delivery, quality products! Very happy, and I recommend Stillo &Stille to everyone who has a passion for... See more


Company details

  1. Pen Store

Written by the company

Stilo&Stile is a Manifesto of unconditional love for the product. The driving force is the willingness to recreate an ancient and lost relationship with handwriting without getting lost in anachronism but rather looking forward to a technological research, to new competences and future project. Our mission is to welcome enthusiastic, curious people and even neophytes for handwriting in a place of sharing where all can approach with our products. We started with a physical store in Rome (Italy) in 2004 with the desire to create a physical place for sharing. Passion and care for the details drive our project, pushing us constantly search for quality, innovation and craftsmanship. Stilo&Stile is like a time machine where you can project yourself in past gestures and traditions yet keeping on open mind on the future at the same time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(9,964)

2,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

highly recommend

everything ran very smoothly
products arrived in perfect condition
the only negative point is UPS who does not deliver but automatically goes to a pick up point

1 June 2026
Rated 5 out of 5 stars

Speedy fulfillment

Genuine manufacturers nib. Speedy fulfillment. International shipping charges up front with no duties added.

4 June 2026
Rated 4 out of 5 stars

A Pelikan M200 and a Kyoku Haku Pen…

A Pelikan M200 and a Kyoku Haku Pen Case for 10 Pens along with a couple of inks! Again, everything is in perfect order, both the pen and the pen case are perfect, the inks came in one piece, no spills.
The reason I'm giving 4 stars instead of 5 is because this time, for the first time, I did not receive email notifications. I didn't get an order confirmation and I also wasn't notified when my order shipped (and no, I had nothing in my SPAM folder). The website works perfectly and I was eventually able to confirm and track my order through there. But.. I'd still like to keep email records. It makes it easier to manage.
Still a happy customer, though!

26 May 2026
Rated 5 out of 5 stars

Good service

The order came in one day with impeccable packaging and timing. Unfortunately for me, I bought a cover to ...a cover, not to a notebook. But that's on me and my attention to detail. :)

4 June 2026
Rated 5 out of 5 stars

Excellent experience

I recently had a wonderful experience with Stilo&Stile. Their customer service was professional, knowledgeable, and genuinely helpful. The ordering process was straightforward, communication was excellent, and my items arrived carefully packaged and exactly as described to Canada.
As a fountain pen enthusiast, I appreciate retailers that understand the products they sell, and this shop clearly does.
I would not hesitate to purchase from them again and would gladly recommend them to anyone interested in fountain pens, inks, or related accessories.

4 June 2026
Rated 5 out of 5 stars

Very good customer service

Very good customer service, got an unexpected message that the order would be slightly delayed (just a few days), got everything in perfect condition. Overall a very nice experience

4 June 2026

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