Stilo&Stile Reviews 

10,041
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, including specialty items, and appreciate the attentive, knowledgeable service provided by the staff. Many highlight the fast and secure delivery, with items arriving well-packaged and often ahead of schedule, noting the overall ease and efficiency of the ordering process. People frequently commend the company for its exceptional customer support, offering helpful advice and ensuring product quality before dispatch. The clear and customer-friendly policies, coupled with reliable shipping and competitive pricing, contribute to a highly satisfying purchasing journey for consumers.

What people talk about most

Product

Consumers find products to be of high quality and variety, with many praising the selection of fountain pens,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Quality

People report positive experiences with product quality, often highlighting the craftsmanship, attention to... See more

Service

Customers had positive experiences with service, consistently praising the exceptional and prompt assistance... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction with the smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought buying from overseas would be a huge, expensive pain with the current administration’s tariff taxes and elimination of duty-free shopping on items under $800 (de minimis). Stilo e Stile... See more

Rated 5 out of 5 stars

Fast shipping, wonderful service, good prices and good prices on intl shipping. They account for you not needing to pay VAT if you're outside of Europe, which saves me from paying it twice when it ar... See more

Rated 5 out of 5 stars

I love Stilo&Stile. They have so many beautiful items for people who love fountain pens, inks and writing. Valentina helped me secure my dream pen when a small restock was expected to arrive. She was... See more

Rated 5 out of 5 stars

Such excellent customer service ! This shop has some really attentive and very knowledgeable owners, who really know their products and are willing to give advice. Thanks! Will definitely shop here a... See more


Company details

  1. Pen Store

Written by the company

Stilo&Stile is a Manifesto of unconditional love for the product. The driving force is the willingness to recreate an ancient and lost relationship with handwriting without getting lost in anachronism but rather looking forward to a technological research, to new competences and future project. Our mission is to welcome enthusiastic, curious people and even neophytes for handwriting in a place of sharing where all can approach with our products. We started with a physical store in Rome (Italy) in 2004 with the desire to create a physical place for sharing. Passion and care for the details drive our project, pushing us constantly search for quality, innovation and craftsmanship. Stilo&Stile is like a time machine where you can project yourself in past gestures and traditions yet keeping on open mind on the future at the same time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 85% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(10,041)

2,819 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good customer service

Very good customer service, got an unexpected message that the order would be slightly delayed (just a few days), got everything in perfect condition. Overall a very nice experience

4 June 2026
Rated 5 out of 5 stars

This was my first order

This was my first order, and I am very pleased with muy purchase. The customer Service is top notch. I had an issue with a damaged item upon delivery, and the customer service team responded immediately and resolved it quickly.
I will definitely be a returning customer.

3 June 2026
Rated 5 out of 5 stars

Fantastic stationery product selection

Fantastic stationery product selection, easy to use and intuitive e-shop, and fast delivery (I ordered to Switzerland). Products as awesome as expected when ordered, each time. Highly recommended if you love stationery. I look forward to visiting them in person in Rome when I get there.

3 June 2026
Rated 5 out of 5 stars

Excellent shopping experience

This is neither the first nor the last purchase from the Stilo&Stile online shop. Excellent selection of writing instruments. Fair and stable prices. Fast online communication. Patient in answering customer questions and requests. Free and fast (two days!) delivery to EU countries. Fountain pen in excellent condition. Securely packaged. Excellent shopping experience. I recommend.

3 June 2026
Rated 5 out of 5 stars

No complaints

Ordering was smooth. Delivery was in estimated interval. Packaging was adequate without being excessive.

Just a pet peeve: I would have liked more status updates, it just went from order placed to courier contacting me.

3 June 2026
Rated 5 out of 5 stars

Stilo & Stile is my favorite oversea…

Stilo & Stile is my favorite oversea stationery retailer. Light speed shipping, great customer service, and have all the newly released goodies. Even though I will have to pay custom due to using courier shipping to Canada, I still like to go back to them.

7 November 2025
Rated 5 out of 5 stars

One of my favourite fountain pen stores…

One of my favourite fountain pen stores in Europe.
A fantastic selection of pens, inks and accessories, combined with excellent customer service and attention to detail. Every order I have received was carefully packed and exactly as described.
Whether you are looking for your first fountain pen or a special addition to your collection, Stilo e Stile is a store you can trust.
Highly recommended

25 May 2026
Rated 5 out of 5 stars

One of my favorites

Stilo has become one of my favorite shops. I've lost count on how many times I've shopped with them for the last year. Anyone can have cool products, but Stilo have something for everyone. What really brings me back again and again are their costumer service. I've contacted them more than once and their help, patience and care is how they keep bringing me back.

22 May 2026
Rated 5 out of 5 stars

Always perfect experience

Always perfect experience. Amazing selection on the online shop, easy to order and the super fast to deliver. Litterally took 2 business days to get the order shipped and delivered here in Ireland!

1 June 2026
Rated 5 out of 5 stars

Great customer support

Great customer support! Went back and forth with me on a Sunday answering all my questions, prepared my custom order and shipped it incredibly fast.

25 May 2026
Rated 5 out of 5 stars

Happy customer!

I placed an order on this site and was very pleased with my experience. The delivery was very fast, and the products are excellent. Great quality all around. I’m definitely going to order again. Highly recommended!

27 May 2026
Rated 5 out of 5 stars

This pen was made for me!!!

I wrote my dissertation inspired by the art of kintsugi and this pen felt like an absolute perfect ending and beginning of a new chaprer of my life as a writer. I adore this pen, the flow perfecr nib smoith... never a hard start - just perfect! Thank you so much! Shipping was simple customer service was exceptional when I had questions about preorder and shipping... This was my first Leonardo, my first Stilo&Stile and this will definitely not be my lst for either!

18 March 2026

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