Stevensons Reviews 

2,853
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and patient approach, making interactions pleasant and stress-free. The ordering process is frequently described as easy and straightforward, with many appreciating the fast delivery and convenient collection options. However, some customers also noted significant issues with product sizing, finding it inconsistent and confusing across different items or designs. This often led to difficulties in finding the right fit and necessitated returns. A few other people also felt that some products, despite being expensive, did not offer good value or durability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing, with some praising the great quality... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and swift.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, patience,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,853)

805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, website was easy to access and complete transaction, very happy with the customer service

10 July 2026
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 3 out of 5 stars

The Tshert came a bit dirty with some…

The Tshert came a bit dirty with some marks from the dust.
A part of this it's was quite quick delivery. Thank you.

7 July 2026
Stevensons logo

Reply from Stevensons

Thank you for your review.

We are sorry to hear that, and our customer service team will be happy to rectify any issues you had with this order. Please don't hesitate to get in touch via email - customerservices@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

New uniform

Came in to the Aberdeen shop to get full set of uniform for new school. Calum was really helpful with different sizes and knowledgeable about what was required. Thank you

11 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Joely provided the best service I’ve…

Joely provided the best service I’ve had at Stevenson in Twickenham since going in 2020.
Curious, helpful and eager to get what we wanted first time.

Thank you

18 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

I got wonderful experience with…

I got wonderful experience with Stevenson. I got the selection of material in the online within minimum cost and reached at home within two days . So thank you and I recommend them for everyone.

7 July 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great service

Great service! Thank you Emri who helped in navigating the store and assisted to find the right size promptly!

18 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent

Excellent, friendly and patient service as always - Holly was efficient, helpful, personable and made ‘the big shop’ for 2 kids needing 2 new full uniforms a pleasure not a chore.

18 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 2 out of 5 stars

I placed an order online for 4 items

I placed an order online for 4 items, 3 out of the 4 items sent were the wrong size and not what I ordered. I go into the store, no apology, and very robotic-like staff.

7 July 2026
Stevensons logo

Reply from Stevensons

Thank you for taking the time to leave a review, and we are sorry to hear that you were not satisfied.

We will certainly pass your feedback on to the relevant team.

Kind regards,
Stevensons

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