Stevensons Reviews 

2,842
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and friendly demeanor, making interactions pleasant and efficient. Many people also highlight the smooth ordering process, quick delivery times, and convenient options like click and collect or easy returns. The overall service is frequently described as excellent, with consumers appreciating the prompt responses and efficient handling of their needs. However, some customers also noted significant inconsistencies with product sizing and descriptions, leading to items not fitting as expected and requiring multiple returns or reorders. Additionally, a few people expressed concerns about the perceived value for money or the durability of certain products.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Consumers find product quality and sizing to be ambiguous, with many praising the great quality and well-made... See more

Order

Customers had positive experiences with order, finding the online ordering process easy and efficient, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,842)

796 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience with Sienna…

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and confidently.

21 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review

Rated 5 out of 5 stars

I would like to thank Mia a lot

I would like to thank Mia a lot. She was very helpful and truthful. She guided us very well Nd answered all my queries very patiently and politely.

20 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review

Rated 5 out of 5 stars

The assistant Bree could not have been…

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleasant.
Many thanks to our lady in the Perth shop.

21 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for leaving a review

Rated 5 out of 5 stars

Superb!

Smooth transaction and brilliant customer services!

9 July 2026
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Reply from Stevensons

Many thanks for leaving a review

Rated 3 out of 5 stars

Fast delivery, that’s the only positive

Fast delivery, that’s the positive. However as with previous items ordered, the quality just isn’t there. This is a case of a cheaper item which will require more frequent replacement and therefore is a false economy. The previous provider, school blazer had much better quality across the range. Items were grown out of, not worn out. On this occasion, we ordered two different waist sizes of sport trousers and they transpired to be different lengths, even though this isn’t mentioned on the website. This meant we had to purchase a size which was too big in order for them to be long enough. The sports tops feel extremely cheap. No hoodies either.

14 July 2026
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Reply from Stevensons

Thank you for taking the time to leave a review, and I am sorry to hear of your disappointment.

I can see you have created a return, but if you require further assistance with sizing or anything else, please do not hesitate to get in touch with our Customer Service team.

Kind regards,
Stevensons

Rated 5 out of 5 stars

A star staff members!

The staff have been super helpful in helping me navigate my daughter’s New high school uniform. Replying to emails in great time and with all the information I needed. The delivery time was quick and the clothing is lovely, really well-made.

10 July 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, website was easy to access and complete transaction, very happy with the customer service

10 July 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 3 out of 5 stars

The Tshert came a bit dirty with some…

The Tshert came a bit dirty with some marks from the dust.
A part of this it's was quite quick delivery. Thank you.

7 July 2026
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Reply from Stevensons

Thank you for your review.

We are sorry to hear that, and our customer service team will be happy to rectify any issues you had with this order. Please don't hesitate to get in touch via email - customerservices@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

New uniform

Came in to the Aberdeen shop to get full set of uniform for new school. Calum was really helpful with different sizes and knowledgeable about what was required. Thank you

11 July 2026
Unprompted review
Stevensons logo

Reply from Stevensons

Many thanks for taking the time to leave a review.

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