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Stena Line UK Reviews 

4,245
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making interactions pleasant and efficient. Many highlight the excellent service, noting smooth and well-managed crossings, boarding, and disembarking processes. People also appreciate the clean, comfortable ships and facilities, contributing to an enjoyable and relaxing user experience. However, some customers also noted issues with the onboard experience. Reviewers mentioned problems with unreliable Wi-Fi and confusing ship layouts, making it difficult to find seating or navigate. A few also felt boarding and disembarking could be slow, with long waits and queues. Additionally, some experienced uncomfortable cabin temperatures, excessive noise, and occasional issues with cabin cleanliness or non-flushing toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting helpful staff, smooth transfers,... See more

Facilities

Consumers find facilities to be ambiguous, with many reviewers praising comfortable rooms, clean cabins, and... See more

User experience

Users describe positive interactions with the overall user experience, highlighting smooth and well-organized... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the cleanliness of cabins and ships,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On time, friendly helpful staff. Cabins a much better temperature this time. Often too hot making it hard to sleep. My family and I use the Belfast Liverpool crossing about three or four times a year... See more

Company replied

Rated 4 out of 5 stars

Over night crossing was perfect. Daytime was also ok until deismebarkation. It’s ridiculous to have 2 people on passport control for the whole ferry and then when we got towards the front, because t... See more

Company replied

Rated 4 out of 5 stars

I love the Stena Plus lounge, and the staff are friendly and helpful, the ship is well equipped, well maintained, clean, smooth and quiet. The only area where Stena could improve is that they appear t... See more

Company replied

Rated 4 out of 5 stars

The boarding experience at Liverpool was poor, long wait to board rendering getting there early feel like a waste of time. On board was ok but expensive. The lounge is increasingly representing poorer... See more

Company replied


Company details

  1. Ferry Service
  2. Port Operating Company
  3. Terminal point

About Stena Line UK

Written by the company

At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.

Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.

Ferries to Scotland

  • Belfast – Cairnryan

Ferries to England

  • Belfast – Liverpool
  • Hook of Holland – Harwich

Ferries to Wales

  • Dublin – Holyhead
  • Rosslare – Fishguard

Ferries to Ireland

  • Holyhead – Dublin
  • Fishguard – Rosslare
  • Liverpool – Belfast
  • Cairnryan – Belfast

Ferries to the Netherlands

  • Harwich – Hook of Holland

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.

Good to know

We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!

How to book ferry travel

Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(4,245)

3,285 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing and stress free…

Absolutely amazing and stress free travel. I will definitely recommend Stena Line to all my friends and family.

23 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for sharing your 5 star review. We're delighted to hear you had a stress-free journey and for your recommendation. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Comfy cabin

Comfy cabin, good food, minimal stress

23 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed your cabin, the food onboard, and a stress-free journey. We look forward to welcoming you back soon.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

Ferry late Car deck2

Ferry late Car deck 2

20 July 2026
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Reply from Stena Line UK

Good afternoon,

Thank you for sharing your review.

We're sorry to hear that your ferry was delayed and that your experience on Car Deck 2 did not meet expectations.

We hope to welcome you back onboard in the future for an improved experience.

Regards
Dave
Stena Line

Rated 5 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5 star review. We're delighted to hear we helped make the journey enjoyable for both you and your children. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Efficient

Fast, efficient, clean and even in the middle of the night i witnessed some very very very patient staff dealing with some grumpy (Karen's and Kevin's) lol

19 July 2026
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Reply from Stena Line UK

Good afternoon,

Thank you for sharing your 5 star review. We're delighted to hear you found the service fast, efficient and clean, and that our staff made a positive impression. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Always a good choice

Not that long to wait to board, helpful staff onboard who helped tie my motorcycle down and remove the tie down straps for me, and friendly staff at the check ins.

22 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear our staff were friendly and helpful, and that they assisted with your motorcycle during the crossing. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Good experience

Ferry on time facilities before crossing good. Food on board was a good choice of options. Staff friendly. Can walk around and look out to sea on decks. Lots of seating areas. Embarking and disembarking smooth and quick. Good updates and reminders for ferry times ect.

22 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you enjoyed the onboard facilities, friendly service, and smooth boarding process. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great service

Great service, crew are eager to help and very friendly,
Superb crossing, We will always travel with Stena line across the Irish sea.

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed the crossing and found our crew friendly and helpful. We truly appreciate your loyalty and look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Very Comfortable with Lots of Room to Move About

Easy to book and process in and off. Clean ship with several amenities. Overall a comfortable, affordable and pleasant experience. We lived the room on board to relax and walk around as needed.

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for taking the time to share your 5 star review. We're pleased to hear you had a comfortable journey and enjoyed our onboard facilities. We look forward to welcoming you back onboard soon.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Time taken to book in and board is very…

Time taken to book in and board is very good with very good staff assistance when required.
Excellent cabins and on board facilities.
Only criticism is the wifi which may as well not be there and please turn the volume down on the wake up messages.

21 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your review. We're pleased to hear that you found the check-in and boarding process efficient, enjoyed our onboard facilities and cabins, and received helpful service from our crew.

We're sorry to hear the Wi-Fi did not meet your expectations, and we appreciate your feedback regarding the volume of the wake-up announcements.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Really enjoyable experience once again

Really enjoyable experience once again. Friendly staff, very clean ship. Great food / drink.

Booking was super easy, and had texts to remind me of the ship timings.

Excellent service.

18 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed another great journey with us and appreciated our friendly staff, clean ship, and easy booking process. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Easy to book. Great service.

Easy to select and book appropriate crossing and fare online. Well stabilised ship, comfortable passenger accommodation, good facilities onboard and excellent staff. Much more civilised than travelling by air.

16 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you found the booking process easy, enjoyed the onboard facilities, and received excellent service from our staff. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great service as always.

Everything that was in the control of the Stena team worked very smoothly. The room was clean. Staff were great. Facilities absolutely fine. Plenty for different sorts of travellers. (You guys know your different markets and you cater for them very well.)
Meals were a little expensive compared to what you could get in a city - but that is understandable.

The queuing to get through passport control in Holland was a pain. 2 hours in the blazing sun hanging about waiting for face and finger-print scans. I realise this is a 'Brexit benefit' and outside your direct control, but I wonder if something could be done onboard to reduce the time spent getting on the road once we arrive in Holland.
Perhaps an immigration team could be on board processing passengers, getting finger-prints / face scans etc. People could take a buzzer like you use in the restaurants and when it buzzes you have to go to an office to get that part of it done. Then when you get off the boat there is a special fast lane for people who have already been processed - they just have to show their passports.

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear that you found your cabin clean, our staff helpful, and the onboard facilities well suited.

We appreciate your comments regarding meal pricing and understand your frustration with the delays at passport control on arrival in Holland. While border control procedures are outside of our direct control, we're grateful for your constructive suggestions.

Thank you for travelling with us, and we hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

Once Was Enough

Have used Irish Ferries for years from Holyhead - Dublin but thought we would give Stena Line a go. Booked the Fishguard - Rosslare crossing, thankfully one way. Once was enough for us. Have booked our return on Irish Ferries and won’t be sailing on Stena Line again. Loading and unloading was not smooth and just didn’t think much to either Fishguard or Rosslare. So much easier on Irish Ferries.

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for taking the time to share your review.

We're sorry to hear that your experience on our Fishguard–Rosslare route did not meet your expectations.

We understand the importance of a smooth loading and disembarkation process, and we're disappointed that you found the journey less convenient than your previous ferry crossings. Your comments will be shared with our team.

Thank you for travelling over with us, and we appreciate you taking the time to leave a review.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Comfortable journey

Comfortable cabin, no hassles boarding or leaving

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're pleased to hear you enjoyed a comfortable cabin and found both boarding and disembarkation hassle-free. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Smooth ferry clean and the cabin was…

Smooth ferry clean and the cabin was great

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you had a smooth crossing, found the ship clean, and enjoyed your cabin. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Cabins good staff very friendly

Cabins good staff very friendly

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review. We're delighted to hear you found the cabins comfortable and that our staff made a positive impression with their friendly service. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Fast and efficient boarding,no stress

Fast and efficient boarding,no stress
Staff very helpful,food was delicious

22 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that boarding was fast and efficient, our staff were helpful, and that you enjoyed the food onboard. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you found the ship clean and our crew friendly. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 1 out of 5 stars

Stena no longer provide free WiFi

Stena no longer provide free WiFi. When I asked why this was I was told because they received too many complaints about the free WiFi being bad. Rather than make the better WiFi free they have scraped the free WiFi. Now it is 2 quid for each device. At this point Stena are losing a lot of any edge they may have had over flying. Prices are higher than rental cars on the other side, the on board experience is dire, and it takes 10x the length of time to reach your destination. Currently the only edge they have is you can bring full sized toiletries.

19 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for taking the time to share your review.

We're sorry to hear that aspects of your journey, including the Wi‑Fi service, didn't meet your expectations. We appreciate your comments and will ensure they're shared with our team.

We hope to welcome you onboard again in the future.

Regards
Dave
Stena Line

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