Stellisons Electrical Reviews 

2,015
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and friendly approach, often going above and beyond to assist. People frequently highlight the excellent service, competitive pricing, and the smooth, efficient process from purchase to delivery. The delivery and installation teams are also commended for their professionalism, care, and effective setup of new appliances. However, some customers also noted issues with product functionality or after-sales support, with a few experiencing appliances that were faulty or required multiple repair attempts without resolution. Additionally, some people mentioned problems with delivery, such as items arriving damaged, delays in scheduling, or issues with installation and fitting.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many praising the professional and helpful staff, prompt... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the good value for the price and a wide... See more

Price

Customers consistently note positive experiences with price, often finding products to be good value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Furniture Store
  4. Kitchen Supply Store
  5. TV store

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
Shop Now

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,015)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Knowledgeable and helpful staff. Delivery was fast efficient.

27 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the great review.
We are so glad our team could help and that your delivery arrived quickly.

Rated 5 out of 5 stars

Customer Service

Very friendly team. Good product knowledge. Explained options clearly.

23 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for you 5-star review.

Rated 5 out of 5 stars

Excellent support

Excellent support, heard what we wanted and found a match.

23 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for you 5-star review.
We are glad our team listened to your needs and found the perfect match for you.

Rated 5 out of 5 stars

I tried to order on line but there was…

I tried to order on line but there was a problem in getting a delivery date. I phoned the store and the person I spoke to was very helpful, sorted it immediately and made the whole process so simple. The delivery men were also very efficient

22 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much, we are glad our sales team could quickly fix the online glitch and make everything simple for you.
Great to hear the delivery went smoothly too.

Rated 5 out of 5 stars

Definitely recommend to family and friends

They were very professional helpful on one small problem and cleaned up well after there work.

22 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic review.
We are glad our team could quickly sort out that small problem and leave everything clean and tidy.

Rated 5 out of 5 stars

Excellent local electrical retailer…

We found a tumble dryer we liked online but saw it in store before we purchased. Excellent price and as live locally could have had next day delivery but went for the day after so very quick and efficient for that. Staff are great in store too and the day we went, Mikey, was very friendly and helpful. He is an asset to Stellisons! Very pleased with our purchase and thanks again Stellisons.

13 May 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much.
We are thrilled Mikey could help you out in store.
We are glad you love the new tumble dryer and the quick delivery.

Rated 5 out of 5 stars

Sales information was well presented…

Sales information was well presented and informative. Installation was again well done and all our questions were answered fully and in a pleasant manner

16 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review
Your feedback means a lot to us.

Rated 5 out of 5 stars

The delivery guys were great

The delivery guys were great , on time etc . I always buy from Stellisons . Thank you

11 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Professional Service

The understanding of our situation was dealt with in a very professional and sympathetic way. In particular Sales persons Morgan Skelly and John Sewell at the Chelmsford branch. We will definitely be buying from Stellisons in the future and will be recommending them to friends and family.

9 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your 5-star review.
We are incredibly proud of Morgan and John at our Chelmsford branch for handling your situation with such care and professionalism. Your recommendation means everything, and we look forward to welcoming you back to Stellisons in the future.

Rated 5 out of 5 stars

Great stuff

Great stuff, very helpfull , have a time to find the best option for me, quick delivery , friendly atmosphere, thanks a lot.

9 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

We are glad we could help you find the best option .
Your kind words about our friendly atmosphere are much appreciated.

Rated 5 out of 5 stars

Good deal and service, including sales and delivery

Great service and lots of constructive help in choosing a washing machine on Bank Holiday Monday from the two staff members.

6 May 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.
We are glad our team could help you find the perfect washing machine on Bank Holiday Monday.

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