Stebbings Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team for being extremely helpful, polite, and thoroughly knowledgeable during every single step of the car buying journey. Many people truly appreciate the smooth handovers, friendly showroom atmosphere, and clear explanations provided without encountering any high-pressure sales tactics. However, some people were dissatisfied with occasional problems regarding vehicle preparation and follow-up communication. A few reviewers noted that vehicles sometimes arrived with unexpected cosmetic marks or low battery levels, while others experienced frustrating delays regarding post-sale paperwork. These isolated challenges highlight that while most interactions are exceptional, minor hurdles can occasionally happen during the process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Customers report widespread satisfaction with the service, highlighting professional, helpful, and polite... See more

Product

Clients share positive opinions on product quality, with consumers frequently describing their vehicles as... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, praising staff for being extremely helpful, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time buying a vehicle through Stebbings after finding the car I wanted on Auto Trader. Although there wasn't any room for negotiation on the screen price Ton was friendly and helpful... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(421)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

We don’t often write reviews but felt we had to for Stebbings; the staff here are amazing, especially Tom, who made the whole experience of buying our new car efficient, painless and like we mattered. A true gentleman and went the extra mile! Would highly recommend Stebbings when looking for a car. Thank you, Tom.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

Brilliant service the last few days of sorting out my new vehicle from Andrew. Extremely helpful and very pleased with my new purchase!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had great customer service buying a used Kia Sportage from Stebbings. Andrew Ntege was an excellent salesperson and made the viewing and buying of the car seamless. I had never driven an automatic or larger car and when Andrew took me for a test drive he explained everything in layman terms. I was convinced to buy the car after the test drive. Thank you to Andrew and Stebbings.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was very good

The customer service was very good, all the team we dealt with made us feel welcome and advised us using their expertise.

Chris and Ben were very polite and dealt with our purchase and part exchanges professionally even though there was a fault with one of them. Nothing was too much trouble.

Over all we have had a great experience with stebbings from start to finish. Thank you Chris, Ben and Charlie!

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

We Travelled 7 hours to collect a 2024 plate vehicle with 19000 miles on the clock. We purchased the vehicle after being reasuured the vehicle was in “mint condition and after being sent a description and video stating the vehicle condition was “like new”. We were told it would also receive a valet and full check before collection.
When we arrived to collect the vehicle we were shocked to find the vehicle had multiple dents, scratches to the bodywork and bumpers, a flat tyre, multiple cigarette burns in the seats and trim, dirty and stained upholstery, loose interior trim panels, misaligned doors, a strong tobacco smell and a damaged unusable tyre repair kit. The vehicle was not even fit for the road! The member of staff we dealt with agreed we had been mislead and were given a false description of the vehicle. He went to speak to the manager. The manager would not see us. They said the costs to rectify the issues would be too high and they agreed to refund the money for the vehicle. Unfortunately they would not offer any further compensation for our extensive wasted time and money due to their deceitful sales member that sold us the vehicle under false pretences. If you are thinking of purchasing from this dealer see the vehicle in person if possible or avoid them all together.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Good company

I purchased a very nice car from these guys, I was looked after by Chris Martyn, all I can say is that this is a genuine and friendly company who I would deal with again in the future.
R Sargeant

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough regarding…

I cannot speak highly enough regarding Tom Boyns (and the rest of the teams) professional service. From the time my daughter and I walked into the showroom, we were greeted with warmth and friendly staff. Tom went above and beyond. Nothing was too much trouble. I've been going to Stebbings for many years now, and have always found them professional, friendly and willing.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service for car sales

I found the representative Tom Boyns very helpful and knowledgeable and patient . He made the whole process of buying the car straightforward . I would highly recommend Stebbings as a company and express thanks to Tom for his help

25 September 2025
Unprompted review
Rated 5 out of 5 stars

i would just like to say from the time…

i would just like to say from the time i hit the showroom i was greeted with the upmost respect and Tom Boyns took us in the back to show us the car nothing was too much trouble
the whole experience with Tom Boyns from start to finish was so easy and everything was explained to me in depth very pleased with my experience of buying my first car

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Chris

Fantastic service from Chris, very professional and efficient-would definitely recommend. Have previously bought from Stebbings and again very very happy with the service provided!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience very well could have bed

My experience very well could have been a one star if they didn’t handle me with such care.
Recently brought a car from them but unknown to both parties the oil rings would go bad leading to engine failure on a car with 75k miles.

After telling sales manager Tom how I felt as I wouldn’t want a repair but a new car he helped me. He was quick caring and professional. Treated me like family couldn’t be happier.
He passed me to Charlie and I received the same treatment.

I never have a bad thing to say about this dealer would highly recommend no matter your budget.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Buying A Car

When I arrived to see the car I see on website Chris was very helpful and polite I took car for a test drive and when I got back Chris sorted out all the paperwork what was needed after a few days Chris phoned me to give me updates on when I could collect it.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, very smooth, simple buying process. Explained everything very well, and overcame any hurdles. The car is great and Chris was excellent at speaking over all the details with me.

Would definitely recommend Stebbings, especially Chris.

14 September 2025
Unprompted review

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