Staysure Travel Insurance Reviews 

545,817
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and polite staff, noting that advisors are patient, friendly, and efficient when handling policy questions and renewals. Consumers also find the online platform straightforward and very easy to navigate, making it simple to complete quotes and manage travel insurance needs. Some reviewers were not happy with the unexpectedly high prices and significant price variations encountered between online quotes and phone calls. A few other people also felt that dealing with certain support agents was frustrating or unhelpful when trying to resolve specific policy issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing customer service representatives as... See more

User experience

Reviewers express high satisfaction and appreciation regarding the user experience, highlighting that the... See more

Price

Customers report general satisfaction with the price, highlighting competitive rates and reasonable quotes... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and patience of the support... See more

Service

Consumers find service to be positive, highlighting courteous and professional assistance from staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With using a years Staysure World Travel it opened up a bigger choice of where I could visit and in doing so I have seen more of the world in that year. Because of age it was a bit costly but it di... See more

Rated 5 out of 5 stars

I've used Staysure for my travel insurance for a number of years and I find the price competitive. I take out a couples policy for the year, which covers both of us travelling together or individ... See more

Rated 5 out of 5 stars

The member of staff I contacted about my quote was a very nice guy. It was treated as a professional call. However, I was able to relax fully whilst I provided and confirmed my medical status for... See more

Rated 5 out of 5 stars

I have a medical condition which causes me no problems and I take no tablets but getting Travel Insurance is difficult. However, Staysure insured me for the year at a reasonable price. When renewal ca... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About Staysure Travel Insurance

Written by the company

Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).

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Refer A Friend

Staysure Travel Insurance - Dream Big

Written by the company

UK's most trusted travel insurer
Based on most 5 star Trustpilot reviews of any travel insurance provider.
Pre-existing medical condition cover
We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
Flexible cover options to cover you
Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
24 hour medical emergency helpline
Have help at hand at any time of the day, anywhere in the world.
Medical emergency cover
Be covered for medical emergencies and repatriation.
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546K reviews

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4.7

All reviews

(545,817)

61,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

There was an excessive increase in the…

There was an excessive increase in the premium for no apparent reason.

22 August 2026
Staysure Travel Insurance logo

Reply from Staysure Travel Insurance

Dear Customer,

Thank you for posting your review. I'm sorry to hear that you are unhappy with the increase on your renewal premium.

Premiums may vary due to several factors, including inflation, rising medical costs, and the overall claims experience of the underwriter in the preceding year. Additionally, broader market conditions can also influence pricing. Therefore, even if there have been no changes to your coverage, such as health or destination adjustments, other factors may still impact the premium being offered.

Apologies for any disappointment caused, and thank you for choosing Staysure for another year.

Kind regards,
Anne.

Rated 3 out of 5 stars

Unfair underwriting

Probably the highest cancellation limits on the market BUT it’s very unfair that, although one can increase the limit mid term for a pro rata AP, one cannot amend that limit downwards. For example, my policy renews on 3/9. My big holiday, for which I need a £14,000 cancellation limits, is in October. After that, any other holidays will only need a max of £5,000, yet, even if I return from my big holiday claim-free, I cannot reduce the limit downwards. If I wanted to add wider territories or a cruise, I could do that for a PR AP, but not the other way round. This seems very unfair and I would like an explanation please.

22 August 2026
Staysure Travel Insurance logo

Reply from Staysure Travel Insurance

Thank you for taking the time to leave a review, we do take all feedback seriously, this will help us to improve our products and services moving forward. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.

Rated 1 out of 5 stars

Have used staysure since first going…

Have used staysure since first going abroad in 2015. Recently went to Greece and phoned for a quote and was told it would be around £250 for a single trip for myself and my wife. When I told the operator that was a lot more than I expected to pay he said I will speak to my manager to see if he could do better, he immediately came back with a price of £68 for exactly the same policy, which goes to show how much they try to rip you off! Called them again Recently hoping that was a one off and apparently not gave me a annual quote of £286.99 and when I told her that was expensive she immediately came down to £233.13 so I told her that was OK (I have a medical history, so I understand it will be more expensive than normal) I then said I have 20% discount code that Staysure have been emailing constantly and she said it doesn't apply to you because you have a medical history (most people have). Told them I will never use them again and take me off their email list, I have received more emails than ever. Careful using Staysure they are a rip off.

17 August 2026
Unprompted review
Staysure Travel Insurance logo

Reply from Staysure Travel Insurance

Dear Lee,

Thank you for taking the time to post your review. I am sorry to hear that you are unhappy with your recent encounter with Staysure.

I don't have your details, however I can tell you that discount codes apply to the base price only, and not to medical premiums or additional cover options.

To opt out of marketing, please call our customer service team on 03333 014 4512.

Sincere apologies once more for any disappontment caused.

Kind regards,
Anne.

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