Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more
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Review summary
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Reviews shaping this summary
We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
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Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
546K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good and reliable.
15 August 2026
Very thorough consultation. as…
It was a very thorough consultation as I have a number of medical issues, but all were accepted. It was a bit expensive, but that was due to it being for a cruise, visiting a lot of places.
22 August 2026
The process was simple and I was quoted…
The process was simple and I was quoted a great price.
21 August 2026
Very helpful,careful
Very helpful,careful, detailed conversation delivering exactly what we wanted.
Thank you
21 August 2026
Very efficient service.
22 August 2026
All good except time it took
All good, it just an took a very long time on the phone ( 90 minutes) to arrange a quote.
14 August 2026
Spoke with Dee first of all.Very…
Spoke with Dee first of all.Very patient and helpful.Arranged for her to ring me the following weekend but received anE Mail from the company with the quote she had calculated I would have to pay so I did the payment the next day.
21 August 2026
Price is extremely good and to book was…
Price is extremely good and to book was really easy.
22 August 2026
I've used staysure for around 5 years…
I've used staysure for around 5 years now & despite thankfully never having had to make a claim, I know that their customer satisfaction reviews are second to none.
22 August 2026
Easy and competitive, what's not to like
Site was easy to navigate, Information was clear and price was competitive
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The team member was obviously reading…
The team member was obviously reading from a script but was so fast even when asked to slow down, and requesting the question to be repeated. I would also be placed on hold without warning, and would then have a silent line, so I wouldn’t know what was happening
21 August 2026
Reply from Staysure Travel Insurance
Dear Catherine,
Thank you for taking the time to post your review. I'm sorry to hear of your experience when obtaining a quote.
Please be assured that the call will be listened to, and relevant feedback will be passed on to the agents manager in order for them to provide the agent with the relevant training and support to improve the customer experience they are providing.
Apologies once more for the frustration caused, and thank you for choosing Staysure.
Kind regards,
Anne.
Company lacking good will
I booked a flight with KLM on Friday 21st August which immediately prompted an email from Staysure suggesting I book my travel insurance and offering me 20% off with the code SUN 20. So I did only to be told the code was invalid. I received a text and more emails from Staysure.
I phoned their help line on Saturday morning and spoke to a very helpful young lady, She tried to get me 20% off but was only allowed to offer a couple of pounds reduction. I think this was very mean of the company as they sent me the incorrect email.
It's not something I will forget and I will be telling friends about it and finding another company in the future.
22 August 2026
Very polite call handler
Very polite call handler, worked professionally and gave sound advice.
22 August 2026
Lacks human touch
Generally good experience but found the person I dealt with lacked human touch and was just giving details parrot fashion
20 August 2026
Great customer service
17 August 2026
I have not used you as yet but i am…
I have not used you as yet but i am sure we will have a good experience
15 August 2026
Never a problem getting insurance and…
Never a problem getting insurance and it’s quick and effortless
15 August 2026
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