Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more
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Review summary
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Reviews shaping this summary
We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
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Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
546K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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large increase in my annual insurance…
large increase in my annual insurance but company managed a reasonable reduction
21 August 2026
The man was so helpful and…
The man was so helpful and understanding and my mum was very happy to renew the policy
22 August 2026
Very easy and straight forward applying…
Very easy and straight forward applying online. All documents arrived safely by Royal Mail shortly after. Perfect!
15 August 2026
easy auto renewal
14 August 2026
I got travel insurance following cancer…
I got travel insurance following cancer treatment when my usual provider declined to cover me. The price eventually was acceptable. After querying some aspects the price dropped considerably. It’s worth questioning the quote.
15 August 2026
The lady I spoke to was very friendly…
The lady I spoke to was very friendly and very professional. She explained everything perfectly
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I did not automatically receive my…
I did not automatically receive my policy documents had to contact customer service
14 August 2026
Reply from Staysure Travel Insurance
Thank you for taking the time to leave a review. We take all feedback seriously and appreciate your input. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.
Staysure went the extra mile
I had a few problems to clarify before accepting the quote but the member of staff who assisted me was patient and helpful.
21 August 2026
The cost of insurance when getting old…
The cost of insurance when getting old will eventually curtail my travelling.
14 August 2026
Reply from Staysure Travel Insurance
Thank you for taking the time to leave a review. We are always striving to improve our products and services; your feedback will be passed onto the relevant department. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.
Reply from Staysure Travel Insurance
Thank you for your valuable feedback. We truly appreciate it, and it will be shared with our team as we continue to strive for improvement in both our services and products. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.
Staff dealt with the transaction…
Staff dealt with the transaction efficiently and politely price was a bit of a shock
11 August 2026
The application process was so painless…
The application process was so painless I referred some friends ! Hopefully my reward will come soon. If needed I hope the claim process is as straight forward
14 August 2026
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