Startline Motor Finance Reviews 

Brillant seevice and easy to use

So smooth hassle free

Fast service and allowed me to add a warrenty...

Great speedy service, pleasent staff

Great service, very efficient and still real good customer service

Easy, fast, good Apr and big chance of approval.

Their customer relationship was top notch compared to other finance institutes I came across online

Excellent service, friendly, quick and easy. Would recommend to others.

It was straight forward, effectively and your customer service are polite and informative

Made it really easy for me a great experience from start to finish

I purchased my vehicle on 11 June 2026. Serious faults arose shortly afterwards and continued after the dealer attempted repairs. I complained to Startline and provided the independent evidence they requested.

Startline has now supported rejection and the unwind is progressing, which I appreciate. However, the wider complaint remains unresolved.

On 2 October, Startline told me they still cannot issue a final response because “investigations remain ongoing”. They gave no meaningful explanation of what remains outstanding, whether anything further is required from me, or when they expect to conclude the complaint — only “as soon as possible”. The same letter confirms I can now refer the matter to the Financial Ombudsman Service.

I have also raised consequential losses and redress, but have not been asked to quantify these or told what evidence Startline requires.

After several months, my questions are simple: What is still being investigated? What is preventing a final response? Do you need anything further from me? When will this realistically be concluded?

I am already dealing directly with Startline's Complaint Resolution Team. A generic response apologising for my experience or directing me back to that team will not answer those questions or address the substance of this review.

This is the 2nd time I’ve had a vehicle financed through these guys, and it’s always been a seamless process can’t fault them at all first vehicle was an early settlement which was easy enough to arrange a quote for and complete.

Customer service has always been pretty decent too whenever I’ve had to call them, key point you can actually call them to discuss your finance.

Would happily use again in the future after this vehicle.

All of it thanks

I would just like to say a massive thank you to Paul in the complaints team for the help today regarding my vehicle
I am currently trying to rejecting my vehicle from a dealership due to on going issues and Paul in the complaints team was absolutely amazing on the phone and I appreciate all the helpful feedback and the support on trying to resolve the matter.
What an amazing member of staff you have very polite and understanding.
Every work place needs Paul lol 😂

Thanks again to your whole team on helping me with the issue they are extremely helpful.

Perfect, very pretty and professional

Nice working people

Unacceptable lack of urgency from Startline Motor Finance regarding an active Hire Purchase dispute (Ref: 18018612). The selling dealership has done their part and agreed to absorb thousands in repair labor to fix severe engine defects. However, Startline has completely gone silent on approving the basic financial refunds owed for months of vehicle non-use.

With the Financial Ombudsman Service deadline expiring in days, Startline is running out the clock instead of issuing sign-off. Requiring immediate escalation from their senior complaints team today before this is formally handed over to the FOS.

Amazing quick process very satisfied

Great service

All the things how is the eficient was solve everything very quickly and in few hours I can enjoy driving my new car